{"schemaVersion":"jobsearcher.job.v1","id":"2a4a54e6de90c6a4fe0f54ab","url":"https://jobsearcher.com/jobs/2a4a54e6de90c6a4fe0f54ab","canonicalUrl":"https://jobsearcher.com/jobs/2a4a54e6de90c6a4fe0f54ab","title":"Customer Support Manager","description":"Customer Support Manager\nCodis | Chesterfield, MO (On-site)\nFull-Time | Monday-Friday | 8:00 AM-5:00 PM\nJoin a Growing Pharmaceutical Manufacturing Company\nCodis is seeking a detail-oriented, analytical, and customer-focused Customer Support Manager to join our team in Chesterfield, Missouri. This is an exciting opportunity for someone who enjoys building customer relationships, coordinating with multiple departments, analyzing data, and ensuring customers receive exceptional support throughout the entire order lifecycle.\nAs a Customer Support Manager, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with Sales, Supply Chain, Production, Quality, and Finance to ensure outstanding customer service and operational excellence.\nIf you enjoy solving problems, working with data, and collaborating with others to deliver results, we'd love to hear from you.\nWhat You'll Do\nBuild and maintain strong relationships with assigned customer accounts.\nManage the complete customer order lifecycle from purchase order through fulfillment.\nProcess customer purchase orders accurately and efficiently.\nCommunicate order updates and resolve customer inquiries in a timely manner.\nCoordinate with internal departments to meet customer expectations and delivery commitments.\nSupport sales forecasting by identifying ordering trends and customer demand.\nAssist Business Development with pricing requests, product inquiries, customer opportunities, and promotion of the Codis product portfolio.\nMonitor customer order trends and identify potential supply, inventory, or service concerns before they impact customers.\nPrepare reports and analyze customer, order, and forecast data to support business decisions.\nRecommend process improvements that enhance customer satisfaction and operational efficiency.\nMaintain customer information and account activity within CRM and ERP systems.\nPartner with cross-functional teams to support customer retention and long-term account success.\nQualifications\nRequired\nBachelor's degree in Business, Supply Chain Management, Finance, or a related field.\nExperience in customer support, customer service, account management, logistics, supply chain, or a related business function.\nStrong Microsoft Office skills, particularly Microsoft Excel.\nExperience working with ERP/MRP systems.\nStrong analytical and data interpretation skills.\nExcellent communication and relationship-building abilities.\nStrong organizational, time management, and prioritization skills.\nAbility to manage changing priorities in a fast-paced environment.\nStrong problem-solving and critical-thinking skills.\nAbility to collaborate effectively across multiple departments.\nPreferred\nExperience in pharmaceutical or manufacturing environments.\nKnowledge of domestic and international shipping processes (INCOTERMS, export procedures, etc.).\nExperience with freight forwarding or customs brokerage.\nBilingual or multilingual abilities are a plus.\nWhy Join Codis?\nCompetitive salary based on experience\n120 hours of vacation plus 56 hours of sick/personal time annually (prorated amount available from day one)\nMedical, dental, vision, LTD, STD, and life insurance effective the first of the month following hire\n401(k) with company match and immediate vesting\nTen paid holidays each year\nClean, climate-controlled pharmaceutical manufacturing environment\nCollaborative team culture with opportunities for professional growth and advancement\nApply Today\nIf you're looking for an opportunity where you can combine customer service, business analysis, supply chain coordination, and relationship management into one rewarding career, we'd love to hear from you.\nCodis is proud to be an Equal Opportunity Employer and values a diverse and inclusive workplace.","company":"Codis","rawCompany":"codis","city":"Chesterfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-04T22:49:42.528Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"11-3071.04","title":"Supply Chain Managers","slug":"supply-chain-managers"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"}],"industries":[{"code":"325414","title":"Biological Product (except Diagnostic) Manufacturing","slug":"biological-product-except-diagnostic-manufacturing"},{"code":"325412","title":"Pharmaceutical Preparation Manufacturing","slug":"pharmaceutical-preparation-manufacturing"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Manager","description":"Customer Support Manager\nCodis | Chesterfield, MO (On-site)\nFull-Time | Monday-Friday | 8:00 AM-5:00 PM\nJoin a Growing Pharmaceutical Manufacturing Company\nCodis is seeking a detail-oriented, analytical, and customer-focused Customer Support Manager to join our team in Chesterfield, Missouri. This is an exciting opportunity for someone who enjoys building customer relationships, coordinating with multiple departments, analyzing data, and ensuring customers receive exceptional support throughout the entire order lifecycle.\nAs a Customer Support Manager, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with Sales, Supply Chain, Production, Quality, and Finance to ensure outstanding customer service and operational excellence.\nIf you enjoy solving problems, working with data, and collaborating with others to deliver results, we'd love to hear from you.\nWhat You'll Do\nBuild and maintain strong relationships with assigned customer accounts.\nManage the complete customer order lifecycle from purchase order through fulfillment.\nProcess customer purchase orders accurately and efficiently.\nCommunicate order updates and resolve customer inquiries in a timely manner.\nCoordinate with internal departments to meet customer expectations and delivery commitments.\nSupport sales forecasting by identifying ordering trends and customer demand.\nAssist Business Development with pricing requests, product inquiries, customer opportunities, and promotion of the Codis product portfolio.\nMonitor customer order trends and identify potential supply, inventory, or service concerns before they impact customers.\nPrepare reports and analyze customer, order, and forecast data to support business decisions.\nRecommend process improvements that enhance customer satisfaction and operational efficiency.\nMaintain customer information and account activity within CRM and ERP systems.\nPartner with cross-functional teams to support customer retention and long-term account success.\nQualifications\nRequired\nBachelor's degree in Business, Supply Chain Management, Finance, or a related field.\nExperience in customer support, customer service, account management, logistics, supply chain, or a related business function.\nStrong Microsoft Office skills, particularly Microsoft Excel.\nExperience working with ERP/MRP systems.\nStrong analytical and data interpretation skills.\nExcellent communication and relationship-building abilities.\nStrong organizational, time management, and prioritization skills.\nAbility to manage changing priorities in a fast-paced environment.\nStrong problem-solving and critical-thinking skills.\nAbility to collaborate effectively across multiple departments.\nPreferred\nExperience in pharmaceutical or manufacturing environments.\nKnowledge of domestic and international shipping processes (INCOTERMS, export procedures, etc.).\nExperience with freight forwarding or customs brokerage.\nBilingual or multilingual abilities are a plus.\nWhy Join Codis?\nCompetitive salary based on experience\n120 hours of vacation plus 56 hours of sick/personal time annually (prorated amount available from day one)\nMedical, dental, vision, LTD, STD, and life insurance effective the first of the month following hire\n401(k) with company match and immediate vesting\nTen paid holidays each year\nClean, climate-controlled pharmaceutical manufacturing environment\nCollaborative team culture with opportunities for professional growth and advancement\nApply Today\nIf you're looking for an opportunity where you can combine customer service, business analysis, supply chain coordination, and relationship management into one rewarding career, we'd love to hear from you.\nCodis is proud to be an Equal Opportunity Employer and values a diverse and inclusive workplace.","datePosted":"2026-08-04T22:49:42.528Z","dateModified":"2026-08-04T22:49:42.528Z","hiringOrganization":{"@type":"Organization","name":"Codis","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chesterfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2a4a54e6de90c6a4fe0f54ab"},"url":"https://jobsearcher.com/jobs/2a4a54e6de90c6a4fe0f54ab"}}