{"schemaVersion":"jobsearcher.job.v1","id":"2a3b032fda5de5a33fb42a7e","url":"https://jobsearcher.com/jobs/2a3b032fda5de5a33fb42a7e","canonicalUrl":"https://jobsearcher.com/jobs/2a3b032fda5de5a33fb42a7e","title":"Chief Customer Experience & Operations Leader","description":"A leading construction technology company is seeking an SVP of Customer Experience & Operations to oversee the entire post-sale customer lifecycle. This role requires setting strategies for both Customer Success and Service, leading a large multi-level team. The ideal candidate will have over 7 years of experience in similar roles, focus on data-driven decision making, and maintain a customer-first mindset. Responsibilities include improving retention and customer satisfaction while navigating a hybrid work environment.#J-18808-Ljbffr","company":"Constructconnect","rawCompany":"constructconnect","city":"Dayton","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:56:30.246Z","occupations":[{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"},{"code":"47-1011.00","title":"First-Line Supervisors of Construction Trades and Extraction Workers","slug":"first-line-supervisors-of-construction-trades-and-extraction-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"236220","title":"Commercial and Institutional Building Construction","slug":"commercial-and-institutional-building-construction"},{"code":"237310","title":"Highway, Street, and Bridge Construction","slug":"highway-street-and-bridge-construction"},{"code":"237990","title":"Other Heavy and Civil Engineering Construction","slug":"other-heavy-and-civil-engineering-construction"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Chief Customer Experience & Operations Leader","description":"A leading construction technology company is seeking an SVP of Customer Experience & Operations to oversee the entire post-sale customer lifecycle. This role requires setting strategies for both Customer Success and Service, leading a large multi-level team. The ideal candidate will have over 7 years of experience in similar roles, focus on data-driven decision making, and maintain a customer-first mindset. Responsibilities include improving retention and customer satisfaction while navigating a hybrid work environment.#J-18808-Ljbffr","datePosted":"2026-04-09T07:56:30.246Z","dateModified":"2026-04-09T07:56:30.246Z","hiringOrganization":{"@type":"Organization","name":"Constructconnect","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dayton","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2a3b032fda5de5a33fb42a7e"},"url":"https://jobsearcher.com/jobs/2a3b032fda5de5a33fb42a7e"}}