{"schemaVersion":"jobsearcher.job.v1","id":"2a2f6c3b4bb8f5aad8869607","url":"https://jobsearcher.com/jobs/2a2f6c3b4bb8f5aad8869607","canonicalUrl":"https://jobsearcher.com/jobs/2a2f6c3b4bb8f5aad8869607","title":"Helpdesk Technician Tier I - DoE","description":"CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and Oak Ridge, TN have been in business for 31 years and have been servicing different agencies within the Federal sector. Our mission is to deliver high-quality, cost-effective solutions that empower our clients to achieve their goals. At CODEplus, we value teamwork, integrity, and technical excellence, and we pride ourselves on maintaining long-standing partnerships built on trust and results.\nWe are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC.\nLocation: Onsite, Washington D.C.\nClearance: Public Trust\nKey Responsibilities:\nServe as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.\nDiagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.\nDocument incidents, solutions, and service requests in detail, ensuring accurate records for future reference.\nProvide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.\nSupport audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.\nAssist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.\nCollaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.\nQualifications:\nProven (2 years) experience in a service desk or technical support role, with expertise in incident management and problem resolution.\nStrong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems.\nExperience in ServiceNow ticketing system\nFamiliarity with technical refresh processes, including hardware deployment and software installations.\nExcellent communication skills, both written and verbal, with a focus on providing exceptional customer service.\nAbility to work efficiently under pressure, prioritize tasks, and meet deadlines.\nRelevant certifications such as ITIL, CompTIA A+, or HDI Support Center Analyst, are a plus.","company":"Code Plus","rawCompany":"code plus","city":"Fairfax","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-12T13:52:00.298Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Technician Tier I - DoE","description":"CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and Oak Ridge, TN have been in business for 31 years and have been servicing different agencies within the Federal sector. Our mission is to deliver high-quality, cost-effective solutions that empower our clients to achieve their goals. At CODEplus, we value teamwork, integrity, and technical excellence, and we pride ourselves on maintaining long-standing partnerships built on trust and results.\nWe are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC.\nLocation: Onsite, Washington D.C.\nClearance: Public Trust\nKey Responsibilities:\nServe as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.\nDiagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.\nDocument incidents, solutions, and service requests in detail, ensuring accurate records for future reference.\nProvide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.\nSupport audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.\nAssist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.\nCollaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.\nQualifications:\nProven (2 years) experience in a service desk or technical support role, with expertise in incident management and problem resolution.\nStrong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems.\nExperience in ServiceNow ticketing system\nFamiliarity with technical refresh processes, including hardware deployment and software installations.\nExcellent communication skills, both written and verbal, with a focus on providing exceptional customer service.\nAbility to work efficiently under pressure, prioritize tasks, and meet deadlines.\nRelevant certifications such as ITIL, CompTIA A+, or HDI Support Center Analyst, are a plus.","datePosted":"2026-08-12T13:52:00.298Z","dateModified":"2026-08-12T13:52:00.298Z","hiringOrganization":{"@type":"Organization","name":"Code Plus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fairfax","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2a2f6c3b4bb8f5aad8869607"},"url":"https://jobsearcher.com/jobs/2a2f6c3b4bb8f5aad8869607"}}