{"schemaVersion":"jobsearcher.job.v1","id":"29d3dcfe7d23bdfb3560a148","url":"https://jobsearcher.com/jobs/29d3dcfe7d23bdfb3560a148","canonicalUrl":"https://jobsearcher.com/jobs/29d3dcfe7d23bdfb3560a148","title":"Customer Care Advisor","description":"Life is too short to work with jerks.\n\nJoin our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.\n\nWe are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.\n\nIf you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let’s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.\n\nSummary:\n\nDo you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD has an opportunity for a remote Customer Care Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.\n\nThis position is 100% work from home. All remote employees must maintain a workspace that allows professional conversations free from distractions and/or background noise. This position requires 2-4 weeks of paid remote training. Equipment will be provided.\n\nEssential Duties and Responsibilities:\n\nHandles both inbound and outbound communication with members and/or providers.\nCommunicates with clients across multiple channels, including phone, email, and chat.\nReviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.\nRefers new product enrollment or changes to existing enrollment to a licensed agent.\nAddresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.\nDocuments all member interactions and comments in CRM software; maintains accurate notes describing every client contact.\nContinually maintains working knowledge of all company products and services.\nEducates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.\nBuilds trust with members across the healthcare life cycle and improves member retention.\nMeets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.\nAttends and participates in team meetings, skill builders, training exercises.\n\n Qualifications:\n\n2+ years of customer service or call center experience\nCollege degree preferred, but not required\nExcellent verbal and written communication skills\nProficient computer skills including MS Word, Excel, Outlook, Teams\nAbility to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously\nBilingual is a plus (Spanish bilingual employees receive an additional pay differential)\n\n NCD Benefits:\n\nCompany-paid health, dental, life, and disability insurance\n401(k) with employer match\nOpportunity for professional development\nWork from home allowance and support\nPositive work environment\n\n Compensation: $17.50–$18.50 per hour, based on experience and qualifications.\n\nCheck us out on Glassdoor!","company":"Ncd","rawCompany":"ncd","city":"Hernando","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-19T16:40:28.160Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3021.00","title":"Insurance Sales Agents","slug":"insurance-sales-agents"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"524210","title":"Insurance Agencies and Brokerages","slug":"insurance-agencies-and-brokerages"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Care Advisor","description":"Life is too short to work with jerks.\n\nJoin our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.\n\nWe are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.\n\nIf you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let’s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.\n\nSummary:\n\nDo you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD has an opportunity for a remote Customer Care Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.\n\nThis position is 100% work from home. All remote employees must maintain a workspace that allows professional conversations free from distractions and/or background noise. This position requires 2-4 weeks of paid remote training. Equipment will be provided.\n\nEssential Duties and Responsibilities:\n\nHandles both inbound and outbound communication with members and/or providers.\nCommunicates with clients across multiple channels, including phone, email, and chat.\nReviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.\nRefers new product enrollment or changes to existing enrollment to a licensed agent.\nAddresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.\nDocuments all member interactions and comments in CRM software; maintains accurate notes describing every client contact.\nContinually maintains working knowledge of all company products and services.\nEducates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.\nBuilds trust with members across the healthcare life cycle and improves member retention.\nMeets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.\nAttends and participates in team meetings, skill builders, training exercises.\n\n Qualifications:\n\n2+ years of customer service or call center experience\nCollege degree preferred, but not required\nExcellent verbal and written communication skills\nProficient computer skills including MS Word, Excel, Outlook, Teams\nAbility to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously\nBilingual is a plus (Spanish bilingual employees receive an additional pay differential)\n\n NCD Benefits:\n\nCompany-paid health, dental, life, and disability insurance\n401(k) with employer match\nOpportunity for professional development\nWork from home allowance and support\nPositive work environment\n\n Compensation: $17.50–$18.50 per hour, based on experience and qualifications.\n\nCheck us out on Glassdoor!","datePosted":"2026-08-19T16:40:28.160Z","dateModified":"2026-08-19T16:40:28.160Z","hiringOrganization":{"@type":"Organization","name":"Ncd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hernando","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"29d3dcfe7d23bdfb3560a148"},"url":"https://jobsearcher.com/jobs/29d3dcfe7d23bdfb3560a148"}}