Content Designer

Title: Content DesignerLocation: RemoteJob Type: Contract (12 Months)Compensation: $56.39 - $67.66/hrIndustry: RetailAbout The RoleOur client, a leading national retailer known for delivering seamless and innovative customer experiences across both physical stores and digital platforms, is seeking a Content Designer to support transactional and service-based journeys. This role focuses on creating clear, scalable, and user-centered content that enhances both customer and internal team member experiences across retail and operational workflows.This is a highly collaborative opportunity for a content design professional who thrives in product environments and can balance strategic thinking with hands-on execution. You will work alongside cross-functional teams to shape intuitive, connected experiences across complex customer and business journeys.Job DescriptionThe Content Designer will play a key role in shaping user experiences by developing content that simplifies complex workflows and supports end-to-end journeys across digital and in-store touchpoints. This individual will contribute to content strategy, partner with cross-functional teams, and help ensure consistency, usability, and accessibility across all experiences.Key ResponsibilitiesDesign and deliver UX content for transactional and operational experiences across digital and physical touchpointsContribute to content strategy and continuous user experience improvements across connected customer journeysCollaborate closely with product managers, UX designers, researchers, engineers, and business stakeholders throughout the product lifecycleCreate and maintain clear, scalable content patterns that simplify complex workflowsSupport discovery, iteration, usability testing, and optimization within agile product teamsTranslate evolving business needs and user insights into intuitive, user-centered content experiencesEnsure all content aligns with usability standards, accessibility guidelines, and established brand voiceContribute to both customer-facing and internal operational tools and experiencesQualificationsRequired Qualifications:4+ years of experience in UX content design, UX writing, content strategy, or related product design disciplinesExperience designing content for transactional, operational, or service-oriented digital experiencesExperience contributing to omnichannel or cross-channel customer journeysStrong understanding of user-centered design principles and content strategy fundamentalsProven experience collaborating within cross-functional, agile product teamsAbility to simplify complex workflows into clear, intuitive user experiencesStrong communication skills with the ability to effectively partner with stakeholders at all levelsExperience using Figma and modern product collaboration toolsPortfolio demonstrating product thinking, UX content strategy, and cross-functional collaborationPreferred Qualifications:Experience in retail, e-commerce, fulfillment, store operations, or service-based workflowsExperience designing for both customer-facing and employee-facing tools or platformsFamiliarity with accessibility standards and inclusive content design practicesExperience working within large, enterprise or highly matrixed organizationsBenefitsDahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.How To ApplyTake the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!Equal Opportunity StatementAs an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!#ZR #IT.Indeed