{"schemaVersion":"jobsearcher.job.v1","id":"2984c500d802d6cfd55b4f61","url":"https://jobsearcher.com/jobs/2984c500d802d6cfd55b4f61","canonicalUrl":"https://jobsearcher.com/jobs/2984c500d802d6cfd55b4f61","title":"Client Support Representative","description":"Job description: Service Direct is seeking to expand our Support Team with the addition of an enthusiastic and motivated Full-Time Client Support Representative. In this role, you will be a cornerstone of our client experience, answering inbound calls, closing support tickets, and playing a pivotal role in the successful launch of our new products.\nWe are looking for a motivated \"do-er\" and a dedicated team player who thrives in a collaborative environment. You will ensure our clients receive prompt, high-quality assistance while helping our internal operations run smoothly.\nResponsibilities:\nAnswer inbound phone calls from current clients and make outbound calls as needed.\nDirect phone calls to the appropriate account managers to ensure seamless service.\nCommunicate promptly via email regarding support-related requests and inquiries.\nCommunicate and coordinate effectively with internal departments.\nMaintain organized, detailed notes of client interactions and update records frequently.\nOwn specific projects and organize workflows to meet critical deadlines.\nActively ask questions and learn the inner workings of our business to grow your impact.\nWhat We’re Looking For:\n1–3 years of customer support experience, preferably in a technical or B2B environment.\nCommunication Mastery: Strong written and verbal skills with an emphasis on the \"3 A’s of Support\": Acknowledge, Align, and Assure.\nAnalytical Mindset: Ability to use data from reporting dashboards to separate isolated issues from meaningful performance trends.\nProcess-Driven: Disciplined in following Standard Operating Procedures (SOPs) and maintaining clean documentation in HubSpot.\nAdaptability: Comfortable learning complex systems (mySD Admin, Twilio, Braintree) and navigating an ever-changing marketplace auction.\nDe-escalation Skills: Ability to remain calm and empathetic when handling upset callers, focusing on validation and action plans.\nWhy Service Direct? We help local service businesses grow through performance-based online marketing.\nGoogle Partner\n5-time Inc. 5000 honoree\nIn business since 2006\nYou’ll join a growing, high-performing team where your work directly impacts client success. Austin-based candidates are preferred and welcome to join quarterly in-person team events.\nPay: $40,000.00 - $46,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nRetirement plan\nVision insurance\nWork from home\nEducation:\nHigh school or equivalent (Required)\nExperience:\nCustomer service: 1 year (Required)\nShift availability:\nDay Shift (Required)\nWork Location: Remote","company":"Service Direct","rawCompany":"service direct","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:25:19.104Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Representative","description":"Job description: Service Direct is seeking to expand our Support Team with the addition of an enthusiastic and motivated Full-Time Client Support Representative. In this role, you will be a cornerstone of our client experience, answering inbound calls, closing support tickets, and playing a pivotal role in the successful launch of our new products.\nWe are looking for a motivated \"do-er\" and a dedicated team player who thrives in a collaborative environment. You will ensure our clients receive prompt, high-quality assistance while helping our internal operations run smoothly.\nResponsibilities:\nAnswer inbound phone calls from current clients and make outbound calls as needed.\nDirect phone calls to the appropriate account managers to ensure seamless service.\nCommunicate promptly via email regarding support-related requests and inquiries.\nCommunicate and coordinate effectively with internal departments.\nMaintain organized, detailed notes of client interactions and update records frequently.\nOwn specific projects and organize workflows to meet critical deadlines.\nActively ask questions and learn the inner workings of our business to grow your impact.\nWhat We’re Looking For:\n1–3 years of customer support experience, preferably in a technical or B2B environment.\nCommunication Mastery: Strong written and verbal skills with an emphasis on the \"3 A’s of Support\": Acknowledge, Align, and Assure.\nAnalytical Mindset: Ability to use data from reporting dashboards to separate isolated issues from meaningful performance trends.\nProcess-Driven: Disciplined in following Standard Operating Procedures (SOPs) and maintaining clean documentation in HubSpot.\nAdaptability: Comfortable learning complex systems (mySD Admin, Twilio, Braintree) and navigating an ever-changing marketplace auction.\nDe-escalation Skills: Ability to remain calm and empathetic when handling upset callers, focusing on validation and action plans.\nWhy Service Direct? We help local service businesses grow through performance-based online marketing.\nGoogle Partner\n5-time Inc. 5000 honoree\nIn business since 2006\nYou’ll join a growing, high-performing team where your work directly impacts client success. Austin-based candidates are preferred and welcome to join quarterly in-person team events.\nPay: $40,000.00 - $46,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nRetirement plan\nVision insurance\nWork from home\nEducation:\nHigh school or equivalent (Required)\nExperience:\nCustomer service: 1 year (Required)\nShift availability:\nDay Shift (Required)\nWork Location: Remote","datePosted":"2026-04-14T11:25:19.104Z","dateModified":"2026-04-14T11:25:19.104Z","hiringOrganization":{"@type":"Organization","name":"Service Direct","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2984c500d802d6cfd55b4f61"},"url":"https://jobsearcher.com/jobs/2984c500d802d6cfd55b4f61"}}