{"schemaVersion":"jobsearcher.job.v1","id":"296fa75bb955ea04dac998db","url":"https://jobsearcher.com/jobs/296fa75bb955ea04dac998db","canonicalUrl":"https://jobsearcher.com/jobs/296fa75bb955ea04dac998db","title":"Customer Care Representative","description":"About the Company\nProcess Technology is a global, US-based company focused on designing and manufacturing world-class thermal and power supply products. We are committed to creating quality products that are safe, precise, and clean for the industries we serve.\n\nOur Values:\nGrowth – Think big. Make a difference. Always continue learning personally and professionally. View mistakes as opportunities to improve.\nOwnership – Own decisions, actions, and failures. Do what's right versus what’s easy. Hold yourself and others accountable.\nDrive Results – Display urgency, take action, achieve results. Challenge the status quo, take initiative, and make things happen. Focus on what matters most. Solve the biggest problems to make a difference.\nInnovation – Find a better way every day. Think differently. Imagination will take you everywhere!\n\nAbout the Role\nThe Customer Care Representative is an integral member of the Sales Team, serving as a key liaison between our customers and internal teams. This full-time, hourly non-exempt role is essential in ensuring that our engineered solutions are not only delivered efficiently but also aligned with each customer’s unique application requirements. The position requires a combination of responsiveness, some technical understanding, and commitment to customer satisfaction. Responsibilities include, but are not limited to:\nServe as a primary point of contact for customer inquiries, order updates, and service needs\nBuild and maintain strong relationships with customers and channel partners to support long-term satisfaction and retention\nProvide timely communication regarding order status, shipping timelines, and any logistics updates\nCoordinate proactively to ensure customer expectations are met - including adherence to lead times, shipping preferences, and payment terms\nProcess and acknowledge quotes and orders accurately and within defined timeframes\nCollaborate with finance to resolve invoice discrepancies, credit issues, or billing questions\nInvestigate and resolve customer concerns quickly and thoroughly, applying root cause analysis and corrective actions where needed\nSupport the troubleshooting process and manage product returns, including issuing and processing RMAs\nCollect and verify critical customer information (e.g., shipping details, account data) to ensure accurate and timely delivery of the correct product for each application\nProvide up-to-date information on product availability and lead times\nRespond to requests for technical documentation, literature, or product information\nEffectively manage a high volume of incoming communication while maintaining professionalism and accuracy\nDemonstrate strong communication and interpersonal skills in all customer and team interactions\nUphold company policies and protect sensitive information in accordance with confidentiality guidelines\nComply with company safety standards and ISO-certified processes\nParticipate in all required training sessions and team meetings\nPerform additional duties as assigned to support the business and customer needs\n\nRequirements\nCollege Degree in business or related field required.\nMinimum of 3 years of customer service experience in a technical industry.\nStrong customer orientation and ability to adapt or respond to individuals with a respect for individual cultures and characters.\nAbility to work with and communication in a friendly, professional manner with all levels of the Company, customers, and visitors by telephone, email, and in person.\nStrong ability to multi-task, prioritize, and manage your time effectively.\nProficiency in MS Office and experience with MRP/ERP systems.\nStrong decision making and analytical abilities.\nDetail oriented with high levels of accuracy.\n\nSystems Used\nMicrosoft Suite (Outlook, Word, PPT, Excel, Project)\nCSI\nUKG","company":"Process Technology","rawCompany":"process technology","city":"Flushing","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:56:28.615Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Care Representative","description":"About the Company\nProcess Technology is a global, US-based company focused on designing and manufacturing world-class thermal and power supply products. We are committed to creating quality products that are safe, precise, and clean for the industries we serve.\n\nOur Values:\nGrowth – Think big. Make a difference. Always continue learning personally and professionally. View mistakes as opportunities to improve.\nOwnership – Own decisions, actions, and failures. Do what's right versus what’s easy. Hold yourself and others accountable.\nDrive Results – Display urgency, take action, achieve results. Challenge the status quo, take initiative, and make things happen. Focus on what matters most. Solve the biggest problems to make a difference.\nInnovation – Find a better way every day. Think differently. Imagination will take you everywhere!\n\nAbout the Role\nThe Customer Care Representative is an integral member of the Sales Team, serving as a key liaison between our customers and internal teams. This full-time, hourly non-exempt role is essential in ensuring that our engineered solutions are not only delivered efficiently but also aligned with each customer’s unique application requirements. The position requires a combination of responsiveness, some technical understanding, and commitment to customer satisfaction. Responsibilities include, but are not limited to:\nServe as a primary point of contact for customer inquiries, order updates, and service needs\nBuild and maintain strong relationships with customers and channel partners to support long-term satisfaction and retention\nProvide timely communication regarding order status, shipping timelines, and any logistics updates\nCoordinate proactively to ensure customer expectations are met - including adherence to lead times, shipping preferences, and payment terms\nProcess and acknowledge quotes and orders accurately and within defined timeframes\nCollaborate with finance to resolve invoice discrepancies, credit issues, or billing questions\nInvestigate and resolve customer concerns quickly and thoroughly, applying root cause analysis and corrective actions where needed\nSupport the troubleshooting process and manage product returns, including issuing and processing RMAs\nCollect and verify critical customer information (e.g., shipping details, account data) to ensure accurate and timely delivery of the correct product for each application\nProvide up-to-date information on product availability and lead times\nRespond to requests for technical documentation, literature, or product information\nEffectively manage a high volume of incoming communication while maintaining professionalism and accuracy\nDemonstrate strong communication and interpersonal skills in all customer and team interactions\nUphold company policies and protect sensitive information in accordance with confidentiality guidelines\nComply with company safety standards and ISO-certified processes\nParticipate in all required training sessions and team meetings\nPerform additional duties as assigned to support the business and customer needs\n\nRequirements\nCollege Degree in business or related field required.\nMinimum of 3 years of customer service experience in a technical industry.\nStrong customer orientation and ability to adapt or respond to individuals with a respect for individual cultures and characters.\nAbility to work with and communication in a friendly, professional manner with all levels of the Company, customers, and visitors by telephone, email, and in person.\nStrong ability to multi-task, prioritize, and manage your time effectively.\nProficiency in MS Office and experience with MRP/ERP systems.\nStrong decision making and analytical abilities.\nDetail oriented with high levels of accuracy.\n\nSystems Used\nMicrosoft Suite (Outlook, Word, PPT, Excel, Project)\nCSI\nUKG","datePosted":"2026-04-14T10:56:28.615Z","dateModified":"2026-04-14T10:56:28.615Z","hiringOrganization":{"@type":"Organization","name":"Process Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Flushing","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"296fa75bb955ea04dac998db"},"url":"https://jobsearcher.com/jobs/296fa75bb955ea04dac998db"}}