{"schemaVersion":"jobsearcher.job.v1","id":"295e91fcd82cdfe406d170cf","url":"https://jobsearcher.com/jobs/295e91fcd82cdfe406d170cf","canonicalUrl":"https://jobsearcher.com/jobs/295e91fcd82cdfe406d170cf","title":"Remote Call Center QA Analyst | Elevate Customer Experience","description":"eClerx is seeking a Remote Call Center Quality Assurance Analyst to monitor customer service interactions and ensure compliance with company standards and customer experience expectations. You will listen to recorded and live calls, assess agent performance, identify coaching opportunities, and help improve overall service quality and customer satisfaction. You will collaborate with training and operations to track trends and prepare management reports. #J-18808-Ljbffr","company":"Eclerx","rawCompany":"eclerx","city":"Remote","state":"OR","isRemote":true,"isActive":false,"createdAt":"2026-09-04T12:07:22.687Z","occupations":[{"code":"19-4099.01","title":"Quality Control Analysts","slug":"quality-control-analysts"},{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Call Center QA Analyst | Elevate Customer Experience","description":"eClerx is seeking a Remote Call Center Quality Assurance Analyst to monitor customer service interactions and ensure compliance with company standards and customer experience expectations. You will listen to recorded and live calls, assess agent performance, identify coaching opportunities, and help improve overall service quality and customer satisfaction. You will collaborate with training and operations to track trends and prepare management reports. #J-18808-Ljbffr","datePosted":"2026-09-04T12:07:22.687Z","dateModified":"2026-09-04T12:07:22.687Z","hiringOrganization":{"@type":"Organization","name":"Eclerx","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"295e91fcd82cdfe406d170cf"},"url":"https://jobsearcher.com/jobs/295e91fcd82cdfe406d170cf"}}