{"schemaVersion":"jobsearcher.job.v1","id":"295e1aa580b7d846db34fcb4","url":"https://jobsearcher.com/jobs/295e1aa580b7d846db34fcb4","canonicalUrl":"https://jobsearcher.com/jobs/295e1aa580b7d846db34fcb4","title":"Technical Support Engineer","description":"The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.\r\nResponsibilities Reproduce customer environment and run tests\r\nManage and address electronic tickets efficiently\r\nLiaise between sales team, customer success team, and customers to properly address customer problems\r\nTroubleshoot and configure software and hardware\r\nQualifications 2+ years\\' of technical support experience\r\nCustomer service oriented\r\nStrong written and verbal and troubleshooting skills\r\nJ-18808-Ljbffr","company":"Sharpbrains","rawCompany":"sharpbrains","city":"Chesapeake","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-07T00:51:20.814Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.\r\nResponsibilities Reproduce customer environment and run tests\r\nManage and address electronic tickets efficiently\r\nLiaise between sales team, customer success team, and customers to properly address customer problems\r\nTroubleshoot and configure software and hardware\r\nQualifications 2+ years\\' of technical support experience\r\nCustomer service oriented\r\nStrong written and verbal and troubleshooting skills\r\nJ-18808-Ljbffr","datePosted":"2026-08-07T00:51:20.814Z","dateModified":"2026-08-07T00:51:20.814Z","hiringOrganization":{"@type":"Organization","name":"Sharpbrains","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chesapeake","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"295e1aa580b7d846db34fcb4"},"url":"https://jobsearcher.com/jobs/295e1aa580b7d846db34fcb4"}}