{"schemaVersion":"jobsearcher.job.v1","id":"291ed57afd8423a9a44a1e77","url":"https://jobsearcher.com/jobs/291ed57afd8423a9a44a1e77","canonicalUrl":"https://jobsearcher.com/jobs/291ed57afd8423a9a44a1e77","title":"Desktop Support Engineer","description":"Your role in our mission\nWe are seeking a resourceful, reliable, and motivated Desktop Engineer to help manage the technology needs of employees in our San Francisco office. A qualified candidate will have solid experience with both macOS and Windows devices, including troubleshooting, software installation, remote management, and a strong working knowledge of industry best practices.\nThe Desktop Engineer will report to the Support Manager of Corporate IT and will work as part of the tightly knit Corporate IT team to provide all employees with the best possible experience with the technology they use in their daily work lives. In this role, you'll be expected to operate with a high degree of autonomy, take ownership of recurring issues, and help mentor more junior team members. Above all other factors, we are looking for a smart, driven candidate who wants to be part of a culture of innovation and creativity as we develop and define the peer-to-peer lending market.\nThis is a hybrid role that will be required to be on-site in our San Francisco office Tuesday – Thursday with the flexibility of working from home on Mondays and Fridays.\nHow you'll make an impact\nManage onboarding, off-boarding, equipment shipping and receiving on a rotating schedule.\nWork on support tickets from the Jira Help Desk Ticketing System, updating the system with work performed and problem resolution.\nRemotely troubleshoot tickets and provide detailed notes on steps taken to resolve.\nImage / provision laptops and access to systems for new employees so that they are properly configured for employee first use.\nWork with e-waste vendors to decommission / recycle old assets.\nWhen onsite, handle desktop support walkups, including assisting employees with hardware troubleshooting.\nMaintain inventory of assets in our asset management system.\nInstall and push software and security patches to client computers.\nLeverage AI tools to automate and streamline day-to-day tasks, improve response times, and reduce repetitive manual work.\nAssist other team members in troubleshooting and repairing failures in office infrastructure such as printers, projectors, TV displays, wireless networks, and workstation setup.\nProvide A/V and conference call support for company and departmental meetings.\nIdentify, develop, and implement processes and policies that improve the efficiency of the support function.\nSkills that will help you thrive\nAmazing interpersonal skills, being patient and friendly while identifying and supporting the needs of end-users.\n2+ years of relevant experience supporting medium-sized enterprises.\nStrong experience supporting major desktop platforms (Windows and macOS) and fundamental employee computing needs.\nUnderstanding of Active Directory objects for management of users and computers.\nHands-on experience with the Google Workspace, and Microsoft O365 Suite.\nExperience using AI tools to automate workflows and increase day-to-day productivity.\nThe ability to learn new technologies and processes quickly.\nExperience with updating an IT asset management system for keeping an up-to-date inventory of all IT assets and their location.\nThe ability to identify, develop, and implement processes and policies to improve efficiency in handling support issues.\nThe ability to be a strong team player.\nThe ability to work different shifts and schedules, including occasional on-call after-hours support.\nExperience with Okta, MFA, Slack, Microsoft AVD’s, Jira, and Confluence are a major plus.\nResources to help you prosper\nA connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported\nInvested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security\nHolistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage\nProfessional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace\nAbout Our Technology Team\nWe are growing our Technology team to support our various financial products. The ideal candidate is passionate about learning the Fintech domain and delivering cutting-edge, high-quality solutions to solve business problems. We utilize a progressive, test-driven, Agile development methodology that places a high premium on communication, teamwork, sound design and clean implementation.\nAbout Us\nProsper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.\nProsper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.\nWe’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!\nOur Values\nDiversity expands opportunities\nCollaboration creates better solutions\nCuriosity fuels our innovation\nIntegrity defines all our relationships\nExcellence leads to longevity\nSimplicity guides our user experience\nAccountability at all levels drives results\nwww.prosper.com\nOur Story & Team // Our Blog\nApplicants have rights under Federal Employment Laws.\nFamily & Medical Leave Act (FMLA)\nEqual Employment Opportunity (EEO)\nEmployee Polygraph Protection Act (EPPA)\nCalifornia applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.\nIllinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.\nAt Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.\nProsper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.\n\nAll personal loans are made by WebBank.\n¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Prosper","rawCompany":"prosper","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-30T11:33:08.577Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"Your role in our mission\nWe are seeking a resourceful, reliable, and motivated Desktop Engineer to help manage the technology needs of employees in our San Francisco office. A qualified candidate will have solid experience with both macOS and Windows devices, including troubleshooting, software installation, remote management, and a strong working knowledge of industry best practices.\nThe Desktop Engineer will report to the Support Manager of Corporate IT and will work as part of the tightly knit Corporate IT team to provide all employees with the best possible experience with the technology they use in their daily work lives. In this role, you'll be expected to operate with a high degree of autonomy, take ownership of recurring issues, and help mentor more junior team members. Above all other factors, we are looking for a smart, driven candidate who wants to be part of a culture of innovation and creativity as we develop and define the peer-to-peer lending market.\nThis is a hybrid role that will be required to be on-site in our San Francisco office Tuesday – Thursday with the flexibility of working from home on Mondays and Fridays.\nHow you'll make an impact\nManage onboarding, off-boarding, equipment shipping and receiving on a rotating schedule.\nWork on support tickets from the Jira Help Desk Ticketing System, updating the system with work performed and problem resolution.\nRemotely troubleshoot tickets and provide detailed notes on steps taken to resolve.\nImage / provision laptops and access to systems for new employees so that they are properly configured for employee first use.\nWork with e-waste vendors to decommission / recycle old assets.\nWhen onsite, handle desktop support walkups, including assisting employees with hardware troubleshooting.\nMaintain inventory of assets in our asset management system.\nInstall and push software and security patches to client computers.\nLeverage AI tools to automate and streamline day-to-day tasks, improve response times, and reduce repetitive manual work.\nAssist other team members in troubleshooting and repairing failures in office infrastructure such as printers, projectors, TV displays, wireless networks, and workstation setup.\nProvide A/V and conference call support for company and departmental meetings.\nIdentify, develop, and implement processes and policies that improve the efficiency of the support function.\nSkills that will help you thrive\nAmazing interpersonal skills, being patient and friendly while identifying and supporting the needs of end-users.\n2+ years of relevant experience supporting medium-sized enterprises.\nStrong experience supporting major desktop platforms (Windows and macOS) and fundamental employee computing needs.\nUnderstanding of Active Directory objects for management of users and computers.\nHands-on experience with the Google Workspace, and Microsoft O365 Suite.\nExperience using AI tools to automate workflows and increase day-to-day productivity.\nThe ability to learn new technologies and processes quickly.\nExperience with updating an IT asset management system for keeping an up-to-date inventory of all IT assets and their location.\nThe ability to identify, develop, and implement processes and policies to improve efficiency in handling support issues.\nThe ability to be a strong team player.\nThe ability to work different shifts and schedules, including occasional on-call after-hours support.\nExperience with Okta, MFA, Slack, Microsoft AVD’s, Jira, and Confluence are a major plus.\nResources to help you prosper\nA connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported\nInvested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security\nHolistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage\nProfessional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace\nAbout Our Technology Team\nWe are growing our Technology team to support our various financial products. The ideal candidate is passionate about learning the Fintech domain and delivering cutting-edge, high-quality solutions to solve business problems. We utilize a progressive, test-driven, Agile development methodology that places a high premium on communication, teamwork, sound design and clean implementation.\nAbout Us\nProsper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.\nProsper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.\nWe’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!\nOur Values\nDiversity expands opportunities\nCollaboration creates better solutions\nCuriosity fuels our innovation\nIntegrity defines all our relationships\nExcellence leads to longevity\nSimplicity guides our user experience\nAccountability at all levels drives results\nwww.prosper.com\nOur Story & Team // Our Blog\nApplicants have rights under Federal Employment Laws.\nFamily & Medical Leave Act (FMLA)\nEqual Employment Opportunity (EEO)\nEmployee Polygraph Protection Act (EPPA)\nCalifornia applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.\nIllinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.\nAt Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.\nProsper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.\n\nAll personal loans are made by WebBank.\n¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-07-30T11:33:08.577Z","dateModified":"2026-07-30T11:33:08.577Z","hiringOrganization":{"@type":"Organization","name":"Prosper","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"291ed57afd8423a9a44a1e77"},"url":"https://jobsearcher.com/jobs/291ed57afd8423a9a44a1e77"}}