{"schemaVersion":"jobsearcher.job.v1","id":"28c4e77ce157cd3fc64f7c50","url":"https://jobsearcher.com/jobs/28c4e77ce157cd3fc64f7c50","canonicalUrl":"https://jobsearcher.com/jobs/28c4e77ce157cd3fc64f7c50","title":"IT Desktop Support/ Help Desk/ Field Engineer/ Freelancer (Bothell) (Dispatch/On Demand Request)","description":"Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com\nWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.\nRoles and Responsibilities:\nProvide first/second level contact and problem resolution for customer issues.\nAnswer client questions in a professional manner\nAccept and deliver all service calls assigned within the established service level agreement for each client\nMeet established customer service satisfaction criteria as outlined in established guidelines and policies\nInstall, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.\nComplete real-time reporting of all calls as documented in established policies and guidelines\nFollow various established policies, guidelines, and documents relative to the successful delivery of service for each client\nEnsure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements\nProvide timely communication on issue status and resolution.\nUnderstand all Safety policies and guidelines and work within the guidelines of policies on a daily basis\nMaintain ticket updates for all reported incidents.\nBreak Fix, fault diagnosis and resolution\nAdditional requirements may exist if the offer of employment is extended\nProven analytical, troubleshooting and problem-solving skills\nIT Skills and Experience\nWindows 7 & 10, MS Office 2010/2013/2016/365\nAbility to communicate regarding technical issues with clients\nAbility to drive to client locations\nPerforms general preventative maintenance tasks on computers, laptops, printers\nPerforms remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.\nAbility to lift and or move various computer equipment up to 50 lbs.\nMust be able to pass annual criminal and motor vehicle background\nAbility to pass agility test at hire or at time of internal transfer and every 3 years thereafter\nBroad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.\nIn-depth knowledge of:\nHands on experience in Networking\nKnowledge about Data Centre\nWindows OS (e.g. XP, Vista, Windows 7, 10)\nMicrosoft Office applications\nActive Directory\nPerforms remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.\nInstall, upgrade, support and troubleshoot for printers, computer hardware.\nMobile device management including IOS and Android devices\nMac operating system, to support Apple pc users.\nUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.\nWilling to work off-hours and weekends when required for projects or emergency support.\nIT Qualifications\nAt least two of the following:\nBachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application\nCompTIA A+, Microsoft Certified Professional (MCP) or better.\nExperience in a similar role\n1-2 years of relevant experience.\nReady to travel 10-20 Miles as per the requirement.\nPerk & Benefits\nFlexible Work Arrangement (Rostering System)\nExperience an array of different IT projects/work cases\nBe your Own Boss! (Take IT requests/work cases of your own choosing)\nWhat next?\nIf you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com","company":"Axiom Technologies","rawCompany":"axiom technologies","city":"Bothell","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:19:25.670Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Desktop Support/ Help Desk/ Field Engineer/ Freelancer (Bothell) (Dispatch/On Demand Request)","description":"Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com\nWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.\nRoles and Responsibilities:\nProvide first/second level contact and problem resolution for customer issues.\nAnswer client questions in a professional manner\nAccept and deliver all service calls assigned within the established service level agreement for each client\nMeet established customer service satisfaction criteria as outlined in established guidelines and policies\nInstall, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.\nComplete real-time reporting of all calls as documented in established policies and guidelines\nFollow various established policies, guidelines, and documents relative to the successful delivery of service for each client\nEnsure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements\nProvide timely communication on issue status and resolution.\nUnderstand all Safety policies and guidelines and work within the guidelines of policies on a daily basis\nMaintain ticket updates for all reported incidents.\nBreak Fix, fault diagnosis and resolution\nAdditional requirements may exist if the offer of employment is extended\nProven analytical, troubleshooting and problem-solving skills\nIT Skills and Experience\nWindows 7 & 10, MS Office 2010/2013/2016/365\nAbility to communicate regarding technical issues with clients\nAbility to drive to client locations\nPerforms general preventative maintenance tasks on computers, laptops, printers\nPerforms remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.\nAbility to lift and or move various computer equipment up to 50 lbs.\nMust be able to pass annual criminal and motor vehicle background\nAbility to pass agility test at hire or at time of internal transfer and every 3 years thereafter\nBroad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.\nIn-depth knowledge of:\nHands on experience in Networking\nKnowledge about Data Centre\nWindows OS (e.g. XP, Vista, Windows 7, 10)\nMicrosoft Office applications\nActive Directory\nPerforms remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.\nInstall, upgrade, support and troubleshoot for printers, computer hardware.\nMobile device management including IOS and Android devices\nMac operating system, to support Apple pc users.\nUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.\nWilling to work off-hours and weekends when required for projects or emergency support.\nIT Qualifications\nAt least two of the following:\nBachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application\nCompTIA A+, Microsoft Certified Professional (MCP) or better.\nExperience in a similar role\n1-2 years of relevant experience.\nReady to travel 10-20 Miles as per the requirement.\nPerk & Benefits\nFlexible Work Arrangement (Rostering System)\nExperience an array of different IT projects/work cases\nBe your Own Boss! (Take IT requests/work cases of your own choosing)\nWhat next?\nIf you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com","datePosted":"2026-04-12T20:19:25.670Z","dateModified":"2026-04-12T20:19:25.670Z","hiringOrganization":{"@type":"Organization","name":"Axiom Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bothell","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"28c4e77ce157cd3fc64f7c50"},"url":"https://jobsearcher.com/jobs/28c4e77ce157cd3fc64f7c50"}}