{"schemaVersion":"jobsearcher.job.v1","id":"28c1d3a5cf7e9a6f02ae1591","url":"https://jobsearcher.com/jobs/28c1d3a5cf7e9a6f02ae1591","canonicalUrl":"https://jobsearcher.com/jobs/28c1d3a5cf7e9a6f02ae1591","title":"Lead Customer Engineer","description":"Lead Customer Engineer\nTitle: Lead Customer Engineer\nLocation: Santa Clara, CA\nCompensation: $95K-$150K (DOE)\n\nPosition Overview\nWe are seeking a technical and customer-focused Lead Customer Engineer to drive complex, high-impact customer engagements. The role combines hands-on engineering with leadership: you will design, deploy, and optimize solutions involving interconnects, connectors, servers, and storage while coordinating cross-functional teams and ensuring successful outcomes for strategic customers.\n\nKey Responsibilities\nLead technical engagements with enterprise customers from discovery through design, implementation, and operational handover.\nDesign and validate architectures that integrate interconnects, connectors, server platforms, and storage systems to meet performance, resilience, and scalability requirements.\nPerform hands-on deployment, configuration, and troubleshooting of hardware and firmware components including network interconnects and physical connectors.\nCollaborate with sales, solutions architects, product engineering, and support to produce clear technical proposals, statements of work, and implementation plans.\nDevelop and maintain runbooks, diagrams, test plans, and documentation to ensure repeatable, reliable deployments and effective knowledge transfer.\nMentor and coach customer engineers and field teams, driving technical excellence and continuous improvement across projects.\nLead post-deployment activities including health checks, performance tuning, incident resolution, and escalation management.\nServe as the customers trusted advisor, translating technical tradeoffs into clear business outcomes and guiding adoption of best practices and standards.\nStay current with industry trends and vendor product roadmaps; contribute feedback to product teams and recommend enhancements based on customer experience.\nQualifications\nBachelors degree in Computer Science, Electrical Engineering, Information Technology, or equivalent experience; advanced degree preferred.\n2+ years of hands-on experience in customer-facing engineering roles or field engineering\nDeep technical knowledge of interconnect technologies and physical connectors (for example Ethernet, Fibre Channel, SAS, NVMe-oF, and their connector types) and experience integrating them with server and storage platforms.\nProven experience with server hardware, storage arrays, SAN/NAS architectures, and associated firmware and management software.\nStrong troubleshooting skills across hardware, firmware, and networking layers; able to diagnose complex cross-domain issues in multi-vendor environments.\nExperience creating architecture designs, implementation plans, test procedures, and operational runbooks for enterprise deployments.\nScripting or automation experience (Python, PowerShell, Ansible or similar) to automate validation, testing, and operational tasks.\nExcellent verbal and written communication skills with a track record of presenting to technical and executive stakeholders.\nWillingness to travel to customer sites as required and to work flexible hours during critical deployments and escalations\n\n#Enghp\nBenefits\nMedical, Vision, Dental\n401k\nFor this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 07/26/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.","company":"Everforth","rawCompany":"everforth","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T16:26:13.113Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Customer Engineer","description":"Lead Customer Engineer\nTitle: Lead Customer Engineer\nLocation: Santa Clara, CA\nCompensation: $95K-$150K (DOE)\n\nPosition Overview\nWe are seeking a technical and customer-focused Lead Customer Engineer to drive complex, high-impact customer engagements. The role combines hands-on engineering with leadership: you will design, deploy, and optimize solutions involving interconnects, connectors, servers, and storage while coordinating cross-functional teams and ensuring successful outcomes for strategic customers.\n\nKey Responsibilities\nLead technical engagements with enterprise customers from discovery through design, implementation, and operational handover.\nDesign and validate architectures that integrate interconnects, connectors, server platforms, and storage systems to meet performance, resilience, and scalability requirements.\nPerform hands-on deployment, configuration, and troubleshooting of hardware and firmware components including network interconnects and physical connectors.\nCollaborate with sales, solutions architects, product engineering, and support to produce clear technical proposals, statements of work, and implementation plans.\nDevelop and maintain runbooks, diagrams, test plans, and documentation to ensure repeatable, reliable deployments and effective knowledge transfer.\nMentor and coach customer engineers and field teams, driving technical excellence and continuous improvement across projects.\nLead post-deployment activities including health checks, performance tuning, incident resolution, and escalation management.\nServe as the customers trusted advisor, translating technical tradeoffs into clear business outcomes and guiding adoption of best practices and standards.\nStay current with industry trends and vendor product roadmaps; contribute feedback to product teams and recommend enhancements based on customer experience.\nQualifications\nBachelors degree in Computer Science, Electrical Engineering, Information Technology, or equivalent experience; advanced degree preferred.\n2+ years of hands-on experience in customer-facing engineering roles or field engineering\nDeep technical knowledge of interconnect technologies and physical connectors (for example Ethernet, Fibre Channel, SAS, NVMe-oF, and their connector types) and experience integrating them with server and storage platforms.\nProven experience with server hardware, storage arrays, SAN/NAS architectures, and associated firmware and management software.\nStrong troubleshooting skills across hardware, firmware, and networking layers; able to diagnose complex cross-domain issues in multi-vendor environments.\nExperience creating architecture designs, implementation plans, test procedures, and operational runbooks for enterprise deployments.\nScripting or automation experience (Python, PowerShell, Ansible or similar) to automate validation, testing, and operational tasks.\nExcellent verbal and written communication skills with a track record of presenting to technical and executive stakeholders.\nWillingness to travel to customer sites as required and to work flexible hours during critical deployments and escalations\n\n#Enghp\nBenefits\nMedical, Vision, Dental\n401k\nFor this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 07/26/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.","datePosted":"2026-08-03T16:26:13.113Z","dateModified":"2026-08-03T16:26:13.113Z","hiringOrganization":{"@type":"Organization","name":"Everforth","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"28c1d3a5cf7e9a6f02ae1591"},"url":"https://jobsearcher.com/jobs/28c1d3a5cf7e9a6f02ae1591"}}