Business Analyst

Required Skills QualificationsCore SkillsStrong understanding of ITSM processes and ITIL frameworkProven experience working with ServiceNow platformAble to lead workshops and functional designAbility to create user stories process flows and documentationAbility to collaborate effectively with the development team and provide clear functional guidance throughout the delivery lifecycleExperience with Agile Scrum delivery methodologiesStrong analytical and problem solving abilitiesExcellent communication and stakeholder management skillsServiceNow Platform SkillsHandson experience with ITSM SPM Service Catalog Workflow designBasic understanding of CMDBBasic understanding of scripting concepts no coding required but helpfulPreferred CertificationsITIL Foundation v3v4ServiceNow Certified System Administrator CSAITSM ImplementationBusiness Analyst MicrocertificationsSkillsMandatory Skills : Infra Vulnerability management/Triaging/ Remdiation Advisory / ServiceNow /ITSM /CMDB, ServiceNow ATF Test Automation -Testing, ServiceNow ITSM