Computer Support Analyst III

*Description*The Computer Support Analyst III / Team Lead is a customer-focused technical professional providing advanced Tier III desktop and endpoint support to the University community. This role combines hands-on technical expertise with operational leadership, ensuring high-quality service delivery, efficient issue resolution, and alignment with institutional technology standards.The Team Lead serves as an escalation point for complex technical issues, oversees ticket management and workload prioritization, and collaborates with cross-functional teams to support endpoint initiatives and projects. This position also contributes to asset lifecycle management, endpoint compliance, and security incident response.In addition to technical responsibilities, the role provides mentorship, onboarding, and day-to-day guidance to support staff, while coordinating team activities and maintaining service standards.*Skills*VMware, Azure, Customer Service, Endpoint Management, L3/Tier III IT support, advanced troubleshooting, security and compliance, team leaderhsip, mentorship, or management, Desktop, Active directory, Help desk, Windows, communication, stakeholder engagement, process improvement*Additional Skills & Qualifications**Required Qualifications:*Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)3-5+ years of enterprise desktop and endpoint support (Windows and macOS)Experience with endpoint management and deployment tools (e.g., Microsoft Endpoint Manager, JAMF, MDT)Proficiency with Active Directory, Group Policy, and PowerShellExperience with virtualization technologies (VMware, Hyper-V)Familiarity with networking fundamentals, IP management, and print servicesExperience with endpoint security tools (e.g., Sophos, Spirion)Exposure to cloud platforms such as Microsoft Azure*Certifications (preferred, not required): ** Dell Tier II and Apple GSX certifications (within 90 days of hire)* JAMF Pro 200 certification (within 1 year of hire)*Preferred Qualifications:*5-8 years of relevant experienceStrong analytical, problem-solving, and communication skillsExperience working in higher education or large, complex environments*Core Competencies:*Strong customer service and communication skillsAbility to manage competing priorities across multiple teamsAdvanced knowledge of endpoint administration and user workflowsExperience with testing, validation, and change management processesAbility to present technical concepts to both technical and non-technical audiencesProven ability to build relationships and collaborate across an organization*Additional Expectations:*Ability to support and contribute to the University's mission and valuesCommitment to fostering a collaborative, service-oriented environment*Experience Level*Intermediate Level*Job Type & Location*This is a Contract to Hire position based out of Pittsburgh, PA.*Pay and Benefits*The pay range for this position is $30.00 - $33.00/hr.Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:* Medical, dental & vision* Critical Illness, Accident, and Hospital* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available* Life Insurance (Voluntary Life & AD&D for the employee and dependents)* Short and long-term disability* Health Spending Account (HSA)* Transportation benefits* Employee Assistance Program* Time Off/Leave (PTO, Vacation or Sick Leave)*Workplace Type*This is a hybrid position in Pittsburgh,PA.*Application Deadline*This position is anticipated to close on May 29, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.