{"schemaVersion":"jobsearcher.job.v1","id":"28107ecb2e1ba3d5c695cd04","url":"https://jobsearcher.com/jobs/28107ecb2e1ba3d5c695cd04","canonicalUrl":"https://jobsearcher.com/jobs/28107ecb2e1ba3d5c695cd04","title":"Support Engineer , Amazon Robotics Technical Support","description":"Overview\nAs a Technical Support Engineer at Amazon Robotics, you will diagnose and resolve complex robotic system issues using data-driven analysis and hands-on troubleshooting. You’ll support 24x7 mission-critical operations for global robotic fulfillment centers and drive rapid incident resolution across cross-functional teams. You’ll contribute to knowledge bases, SOPs, and automated workflows to improve system reliability. This role offers a chance to impact scalable robotic solutions and partner with expert problem solvers.\n\nCompensation / Benefitshealth insurance (medical, dental, vision)401(k) matchingpaid time offparential leaveRSUssign-on payments\nResponsibilitiesPerform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshootingDeliver timely and accurate solutions to customer requests and issues via effective ticket handlingLead high-severity incident response, coordinating across technical teams and business lines for rapid resolutionDrive continuous improvement through technical documentation, knowledge base articles, and SOPs; optimize automated workflows to boost team efficiency and system performance\nKey requirements4+ years of software development or 4+ years of technical support experienceExperience scripting in modern programming languagesExperience troubleshooting and debugging technical systemsExperience in agile/scrum or related collaborative workflowExperience troubleshooting and documenting findingsobsession with solving technical issuesability to dive deep into complex problemsthrives in fast-paced, ambiguous environmentsdistributed applications/enterprise applicationsUNIX/Linux operating systemsRESTful API troubleshooting and analysis","company":"Amazon","rawCompany":"amazon","city":"Quincy","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-09-22T03:58:24.940Z","occupations":[{"code":"17-3024.01","title":"Robotics Technicians","slug":"robotics-technicians"},{"code":"17-2199.08","title":"Robotics Engineers","slug":"robotics-engineers"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer , Amazon Robotics Technical Support","description":"Overview\nAs a Technical Support Engineer at Amazon Robotics, you will diagnose and resolve complex robotic system issues using data-driven analysis and hands-on troubleshooting. You’ll support 24x7 mission-critical operations for global robotic fulfillment centers and drive rapid incident resolution across cross-functional teams. You’ll contribute to knowledge bases, SOPs, and automated workflows to improve system reliability. This role offers a chance to impact scalable robotic solutions and partner with expert problem solvers.\n\nCompensation / Benefitshealth insurance (medical, dental, vision)401(k) matchingpaid time offparential leaveRSUssign-on payments\nResponsibilitiesPerform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshootingDeliver timely and accurate solutions to customer requests and issues via effective ticket handlingLead high-severity incident response, coordinating across technical teams and business lines for rapid resolutionDrive continuous improvement through technical documentation, knowledge base articles, and SOPs; optimize automated workflows to boost team efficiency and system performance\nKey requirements4+ years of software development or 4+ years of technical support experienceExperience scripting in modern programming languagesExperience troubleshooting and debugging technical systemsExperience in agile/scrum or related collaborative workflowExperience troubleshooting and documenting findingsobsession with solving technical issuesability to dive deep into complex problemsthrives in fast-paced, ambiguous environmentsdistributed applications/enterprise applicationsUNIX/Linux operating systemsRESTful API troubleshooting and analysis","datePosted":"2026-09-22T03:58:24.940Z","dateModified":"2026-09-22T03:58:24.940Z","hiringOrganization":{"@type":"Organization","name":"Amazon","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quincy","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"28107ecb2e1ba3d5c695cd04"},"url":"https://jobsearcher.com/jobs/28107ecb2e1ba3d5c695cd04"}}