{"schemaVersion":"jobsearcher.job.v1","id":"280f97538c011563c7e05b59","url":"https://jobsearcher.com/jobs/280f97538c011563c7e05b59","canonicalUrl":"https://jobsearcher.com/jobs/280f97538c011563c7e05b59","title":"Technical Support Engineer","description":"Imagine a world where every car with a smartphone is safer, where massive amounts of data and insights make cities safer and reduce insurance costs for everyone. At Zendrive, our mission is to make roads safer through data and analytics.\n\nAs a Technical Support Engineer at Zendrive, you will provide expert knowledge and top-notch support to facilitate the resolution of technical issues for our customers. This role is perfect for someone with mobile development experience who loves problem-solving and possesses impressive customer-facing skills. This is a remote position that can be based anywhere within the USA.\nIn this role, you will:\nTake end-to-end ownership of customer issues, including initial troubleshooting, identification of root causes, issue resolution, and communication.\nAcquire and maintain a deep understanding of Zendrive’s SDK/APIs.\nProvide ongoing maintenance and ownership of custom applications/solutions.\nWork closely with cross-functional teams, including Product, Engineering, and Customer Success, to solve complex tickets and provide technical resolutions to our customers.\nAttend customer meetings as needed to troubleshoot SDK/API problems.\nAssist in the escalation process for critical priority tickets.\nCommunicate timelines with customers while adhering to our Service Level Agreements for issue response/resolution.\nAuthor knowledge base articles for common issues &; FAQs for technical questions.\nOwn and improve engineering support processes and documentation.\nIdentify trending issues early and proactively escalate internally.\nWe're looking for:\nPrior experience providing L2/L3 technical support.\nUnderstanding of mobile app development and SDKs, and some experience with iOS (Swift or XCode) and/or Android (Java or Kotlin).\nKnowledge of mobile app configurations and issue debugging.\nBasic knowledge of at least one scripting language (E.g. Python, Shell scripting, etc.).\nKnowledge of APIs.\nInterest in working in a fast-growing environment with changing responsibilities.\nExcellent customer service skills, problem-solving, and a strong sense of urgency.\nStrong written and verbal communication.\nBachelor’s technical degree or equivalent hands-on experience\nAccess to a vehicle for occasional drive testing.\nNice to have:\nExperience with any of the following: Firebase Services (Crashlytics, Deep linking, Cloud Messaging); Django, Django Rest framework.\nIf you think you'd be a great fit for this role, we'd love for you to apply!\n\nThe Technical Support Engineer role has an annual starting salary of $110,000, plus bonus and equity. The actual starting salary may be higher depending on your skills, qualifications, and experience.\n\nZendrive is very proud to offer:\nCompetitive salary and equity packages\nPremium Medical, Dental, & Vision plans\nFlexible Time Off\nFamily Leave (Maternity, Paternity)\nLearning & development opportunities\nMonthly allowance for wellness, Spotify/Apple Music, home internet, and mobile\nA new MacBook and allowance to set up your home office\nBut, the real perks are:\nChallenging and fun work - you'll never have a boring day\nWorld-class team that thrives working collaboratively and solving challenging problems\nThe opportunity to use data and technology to make driving safer and transform the global auto insurance industry\nFlh9Rm8Hr0","company":"Zendrive","rawCompany":"zendrive","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:24:29.400Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Imagine a world where every car with a smartphone is safer, where massive amounts of data and insights make cities safer and reduce insurance costs for everyone. At Zendrive, our mission is to make roads safer through data and analytics.\n\nAs a Technical Support Engineer at Zendrive, you will provide expert knowledge and top-notch support to facilitate the resolution of technical issues for our customers. This role is perfect for someone with mobile development experience who loves problem-solving and possesses impressive customer-facing skills. This is a remote position that can be based anywhere within the USA.\nIn this role, you will:\nTake end-to-end ownership of customer issues, including initial troubleshooting, identification of root causes, issue resolution, and communication.\nAcquire and maintain a deep understanding of Zendrive’s SDK/APIs.\nProvide ongoing maintenance and ownership of custom applications/solutions.\nWork closely with cross-functional teams, including Product, Engineering, and Customer Success, to solve complex tickets and provide technical resolutions to our customers.\nAttend customer meetings as needed to troubleshoot SDK/API problems.\nAssist in the escalation process for critical priority tickets.\nCommunicate timelines with customers while adhering to our Service Level Agreements for issue response/resolution.\nAuthor knowledge base articles for common issues &; FAQs for technical questions.\nOwn and improve engineering support processes and documentation.\nIdentify trending issues early and proactively escalate internally.\nWe're looking for:\nPrior experience providing L2/L3 technical support.\nUnderstanding of mobile app development and SDKs, and some experience with iOS (Swift or XCode) and/or Android (Java or Kotlin).\nKnowledge of mobile app configurations and issue debugging.\nBasic knowledge of at least one scripting language (E.g. Python, Shell scripting, etc.).\nKnowledge of APIs.\nInterest in working in a fast-growing environment with changing responsibilities.\nExcellent customer service skills, problem-solving, and a strong sense of urgency.\nStrong written and verbal communication.\nBachelor’s technical degree or equivalent hands-on experience\nAccess to a vehicle for occasional drive testing.\nNice to have:\nExperience with any of the following: Firebase Services (Crashlytics, Deep linking, Cloud Messaging); Django, Django Rest framework.\nIf you think you'd be a great fit for this role, we'd love for you to apply!\n\nThe Technical Support Engineer role has an annual starting salary of $110,000, plus bonus and equity. The actual starting salary may be higher depending on your skills, qualifications, and experience.\n\nZendrive is very proud to offer:\nCompetitive salary and equity packages\nPremium Medical, Dental, & Vision plans\nFlexible Time Off\nFamily Leave (Maternity, Paternity)\nLearning & development opportunities\nMonthly allowance for wellness, Spotify/Apple Music, home internet, and mobile\nA new MacBook and allowance to set up your home office\nBut, the real perks are:\nChallenging and fun work - you'll never have a boring day\nWorld-class team that thrives working collaboratively and solving challenging problems\nThe opportunity to use data and technology to make driving safer and transform the global auto insurance industry\nFlh9Rm8Hr0","datePosted":"2026-04-12T20:24:29.400Z","dateModified":"2026-04-12T20:24:29.400Z","hiringOrganization":{"@type":"Organization","name":"Zendrive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"280f97538c011563c7e05b59"},"url":"https://jobsearcher.com/jobs/280f97538c011563c7e05b59"}}