{"schemaVersion":"jobsearcher.job.v1","id":"27fec6b3b5976f7de05859be","url":"https://jobsearcher.com/jobs/27fec6b3b5976f7de05859be","canonicalUrl":"https://jobsearcher.com/jobs/27fec6b3b5976f7de05859be","title":"Service Scheduling Coordinator","description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Shared Services Customer Experience Service Coordinator!\nLocation: Remote - US/USA\nSummary:\nIn this position, you will be responsible for supporting customers by coordinating the scheduling of routine maintenance and emergency service repairs. Contact customers regarding trouble notifications and attempt to resolve and/or schedule service when needed.\nWhat You'll Do:\nManaging inbound and outbound customer calls to coordinate and schedule work orders for routine and emergency service items, as well as multiple different types of inspections, and trouble calls for both residential and commercial clients.\nReview and research accounts based on notification of trouble conditions to schedule as needed. This may include ADC, Alarmnet and/or other related items.\nMonitoring and responding to multiple active team chats.\nActively scheduling new service requests and working through open tickets to close or schedule.\nReviewing daily technician routes to ensure efficiency, proper coverage, and accurate appointment windows.\nReview schedules in advance for correct confirmation notifications and adjusting routes as new information comes in.\nCollaborating and support branch operations teams, service technicians, and other internal departments.\nDiscuss new products and offerings.\nWhat You'll Need:\nHigh School diploma or equivalent with 1-2-Years of relevant customer service and scheduling experience.\nAble to communicate effectively and professionally to customers.\nThis includes but is not limited to displaying an upbeat and respectful demeanor, demonstrating patience, empathy, soft skills, effective listening, and adapting to our different customer dialects.\nWritten and verbal communication skills; ability to communicate with customers in a variety of ways such as via telephone, email, chat.\nAble to make sound decisions and be accountable for the decisions made.\nDecisions are often made using deductive reasoning and negotiating an acceptable resolution-always doing the right thing for both our customers and our business.\nCompany-specific monitoring center software for CRM and scheduling.\nAble to become proficient in these business systems in order to demonstrate competency with company specific processes and procedures.\nHave basic technical ability to understand and explain necessary steps to customers.\nMust complete ADC Technician Certification training within 90 days.\nState licenses and technical certifications as needed to access customer accounts.\nAble to work from home (Vector-provided equipment) without distraction.\nWhat You'll Get:\nWe offer a “Total Rewards” package including:\nCompetitive compensation with incentive eligibility\nMedical, dental and vision coverage\nCompany paid life and AD&D insurance.\nCompany paid short- and long-term disability.\nVoluntary benefit products\n401k retirement savings plan\nFlexible Spending Account\nPaid time off\nTuition reimbursement\nEmployee Assistance Program (EAP)\nAbout Us:\nVector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.\nOur Values:\nWin as a team.\nDo the right thing.\nMake a difference every day.\nGet it done.\nThink big.\nIf you share these ideas, we’d love to hear from you!\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity Employer\nAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Vector Security","rawCompany":"vector security","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T13:01:28.151Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Scheduling Coordinator","description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Shared Services Customer Experience Service Coordinator!\nLocation: Remote - US/USA\nSummary:\nIn this position, you will be responsible for supporting customers by coordinating the scheduling of routine maintenance and emergency service repairs. Contact customers regarding trouble notifications and attempt to resolve and/or schedule service when needed.\nWhat You'll Do:\nManaging inbound and outbound customer calls to coordinate and schedule work orders for routine and emergency service items, as well as multiple different types of inspections, and trouble calls for both residential and commercial clients.\nReview and research accounts based on notification of trouble conditions to schedule as needed. This may include ADC, Alarmnet and/or other related items.\nMonitoring and responding to multiple active team chats.\nActively scheduling new service requests and working through open tickets to close or schedule.\nReviewing daily technician routes to ensure efficiency, proper coverage, and accurate appointment windows.\nReview schedules in advance for correct confirmation notifications and adjusting routes as new information comes in.\nCollaborating and support branch operations teams, service technicians, and other internal departments.\nDiscuss new products and offerings.\nWhat You'll Need:\nHigh School diploma or equivalent with 1-2-Years of relevant customer service and scheduling experience.\nAble to communicate effectively and professionally to customers.\nThis includes but is not limited to displaying an upbeat and respectful demeanor, demonstrating patience, empathy, soft skills, effective listening, and adapting to our different customer dialects.\nWritten and verbal communication skills; ability to communicate with customers in a variety of ways such as via telephone, email, chat.\nAble to make sound decisions and be accountable for the decisions made.\nDecisions are often made using deductive reasoning and negotiating an acceptable resolution-always doing the right thing for both our customers and our business.\nCompany-specific monitoring center software for CRM and scheduling.\nAble to become proficient in these business systems in order to demonstrate competency with company specific processes and procedures.\nHave basic technical ability to understand and explain necessary steps to customers.\nMust complete ADC Technician Certification training within 90 days.\nState licenses and technical certifications as needed to access customer accounts.\nAble to work from home (Vector-provided equipment) without distraction.\nWhat You'll Get:\nWe offer a “Total Rewards” package including:\nCompetitive compensation with incentive eligibility\nMedical, dental and vision coverage\nCompany paid life and AD&D insurance.\nCompany paid short- and long-term disability.\nVoluntary benefit products\n401k retirement savings plan\nFlexible Spending Account\nPaid time off\nTuition reimbursement\nEmployee Assistance Program (EAP)\nAbout Us:\nVector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.\nOur Values:\nWin as a team.\nDo the right thing.\nMake a difference every day.\nGet it done.\nThink big.\nIf you share these ideas, we’d love to hear from you!\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity Employer\nAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-08-14T13:01:28.151Z","dateModified":"2026-08-14T13:01:28.151Z","hiringOrganization":{"@type":"Organization","name":"Vector Security","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"27fec6b3b5976f7de05859be"},"url":"https://jobsearcher.com/jobs/27fec6b3b5976f7de05859be"}}