Academic Advisor, Schools of Business, Logistics, Supply Chain, and Public Affairs & Social Services

Position SummaryIvy Tech Community College - Richmond is seeking a student-centered Academic Advisor in the Schools of Business, Logistics, and Supply Chain, and Public Affairs and Social Services to provide holistic, developmental advising to continuing students. This role supports student persistence, retention, and completion through academic planning, registration support, proactive outreach, and referrals to campus resources. The advisor serves students through scheduled and drop-in appointments, collaborates across departments to ensure accurate guidance, and uses data, documentation, and communication strategies to promote student success.Key ResponsibilitiesAcademic Advising and Student PlanningProvide comprehensive academic advising to continuing students across multiple programs and pathways.Help students develop, update, and monitor academic plans aligned with educational, transfer, and career goals.Assist students with course selection, degree requirements, program options, prerequisites, and graduation planning.Interpret placement information, curriculum requirements, institutional policies, and academic procedures.Educate students about registration processes, deadlines, academic standing expectations, and related institutional requirements.Support students in clarifying goals and making informed academic decisions.Student Success, Outreach, and RetentionManage an assigned student caseload using proactive outreach and timely intervention strategies that support persistence and completion.Monitor student progress through regular communication, documented advising interactions, and data-informed follow-up.Conduct outreach to students experiencing academic difficulty or other barriers to success.Participate in student success initiatives such as orientation, onboarding, retention campaigns, and commencement-related support.Contribute to a structured communication plan that engages students throughout the academic lifecycle.Collaboration, Referral, and Student SupportBuild strong working relationships with faculty, staff, and campus partners to ensure consistent advising information and coordinated student support.Refer students to appropriate campus and community resources, including financial aid, tutoring, accessibility services, career services, and other wraparound supports.Foster an inclusive, welcoming, and student-centered environment in which all students feel respected, supported, and empowered.Records, Systems, and ComplianceMaintain accurate advising records and student documentation in compliance with FERPA and institutional standards.Use student information systems, CRM tools, and related technologies to support case management, communication, and service delivery.Analyze advising and enrollment-related data to identify trends, support continuous improvement, and inform student success strategies.Maintain current knowledge of institutional programs, curriculum changes, academic policies, and advising processes.Institutional EngagementParticipate in committees, cross-functional teams, and professional development opportunities as assigned.Support institutional initiatives that promote collaboration, accountability, and high-quality student service.Contribute to a culture of continuous improvement and evidence-based advising practiceRequired QualificationsBachelor’s degree required, or an associate degree with an approved plan toward bachelor’s degree completion.Minimum of two (2) years of experience in academic advising, student services, enrollment management, or a related student-support role.Demonstrated ability to maintain confidentiality and exercise sound professional judgment.Strong interpersonal skills and the ability to build trust and rapport with diverse student populations.Excellent written, verbal, and presentation skills.Strong organizational skills, attention to detail, and ability to manage multiple priorities.Proficiency with Microsoft Office and experience using virtual meeting platforms, CRM systems, student information systems, or related technologies.Ability to work both independently and collaboratively in a fast-paced, student-facing environment.BenefitsIvy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:Health & WellnessMultiple medical plan options paired with a Health Savings Account with a generous employer contributionDental plan with no-cost preventive services and coverage for orthodontiaVision plan with low-cost exams and allowances for glasses or contact lensesEmployee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resourcesWellness program with opportunities to earn $250 in Wellness RewardsFlexible Spending Accounts for healthcare (limited purpose) and dependent careRetirement & Financial Security10% employer retirement contribution, fully vested after two yearsBasic life insurance equal to annual salary paid by the College, with optional supplemental coverageShort-term and long-term disability benefitsEducational BenefitsFee remission for employees, spouses, and dependent childrenTuition assistance for undergraduate, graduate, and doctoral programsPaid professional development opportunitiesWork‑Life BalanceGenerous paid time off, including vacation, sick leave, holidays, and winter recessFlexible work arrangements where availablePaid childbirth recovery leave (8 weeks)Paid parental leave (4 weeks)Additional PerksEligibility for Public Service Loan ForgivenessAdditional discounts on gym memberships, transportation, and various retail servicesIvy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.