{"schemaVersion":"jobsearcher.job.v1","id":"27c0e0b26e62d567d640e03b","url":"https://jobsearcher.com/jobs/27c0e0b26e62d567d640e03b","canonicalUrl":"https://jobsearcher.com/jobs/27c0e0b26e62d567d640e03b","title":"Front Desk Agent","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nFront Desk Agent\r\nFull Time Clerical E14, Independence, MO, US • 6 days ago • Requisition ID: 1257\r\nAccountability\r\nThe Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit.\r\nReports To and Is Served By: The Front Office Manager, Assistant General Manager, or General Manager\r\nFLSA Designation: Non-Exempt\r\nWhat to Expect\r\nGuest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience.\r\nReservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations.\r\nCustomer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. Provide information about hotel amenities, local attractions, and services.\r\nRoom Assignments: Assign rooms to guests, considering guest preferences and room availability. Ensure the correct room type and rate are assigned.\r\nPayments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues.\r\nKey Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests.\r\nSafety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity.\r\nLuggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services.\r\nConcierge Services: Arrange transportation, make restaurant reservations, and provide information on local events and attractions.\r\nFront Desk Operations: Keep the front desk area organized and well-maintained. Manage administrative tasks, including filing, faxing, and email communication.\r\nCash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately.\r\nFoundational Skills and Qualities\r\nStrong organizational skills to manage tasks and prioritize work.\r\nGood physical stamina and ability to perform tasks such as lifting and bending.\r\nAbility to work effectively in a fast-paced and dynamic environment.\r\nExceptional communication skills, both verbal and written.\r\nAttention to detail and ability to multitask in a busy setting.\r\nDiplomatic and tactful handling of challenging situations.\r\nFlexibility to work various shifts, including weekends and holidays.\r\nWork Expectations and Responsibilities\r\nWillingness to adapt to a variety of tasks, including other duties as assigned. Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications relevant to the specific job.\r\nEducation and Experience\r\nHigh school diploma or equivalent (additional hospitality education is a plus).\r\nPrevious experience in customer service, hospitality, or front desk roles preferred.\r\nProficiency in using reservation systems and hotel software.\r\nPhysical Demands\r\nLift, carry, push, and pull up to 35 lbs.\r\nTravel\r\nN/A\r\nPosition\r\nOn-site work at the hotel property.\r\nSchedule: Weekends and evenings 3-11 pm, 4 p-12 am, and 5 pm-1 am depending on business levels.\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Independence","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-07-16T02:02:25.689Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"39-6012.00","title":"Concierges","slug":"concierges"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk Agent","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nFront Desk Agent\r\nFull Time Clerical E14, Independence, MO, US • 6 days ago • Requisition ID: 1257\r\nAccountability\r\nThe Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit.\r\nReports To and Is Served By: The Front Office Manager, Assistant General Manager, or General Manager\r\nFLSA Designation: Non-Exempt\r\nWhat to Expect\r\nGuest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience.\r\nReservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations.\r\nCustomer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. Provide information about hotel amenities, local attractions, and services.\r\nRoom Assignments: Assign rooms to guests, considering guest preferences and room availability. Ensure the correct room type and rate are assigned.\r\nPayments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues.\r\nKey Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests.\r\nSafety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity.\r\nLuggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services.\r\nConcierge Services: Arrange transportation, make restaurant reservations, and provide information on local events and attractions.\r\nFront Desk Operations: Keep the front desk area organized and well-maintained. Manage administrative tasks, including filing, faxing, and email communication.\r\nCash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately.\r\nFoundational Skills and Qualities\r\nStrong organizational skills to manage tasks and prioritize work.\r\nGood physical stamina and ability to perform tasks such as lifting and bending.\r\nAbility to work effectively in a fast-paced and dynamic environment.\r\nExceptional communication skills, both verbal and written.\r\nAttention to detail and ability to multitask in a busy setting.\r\nDiplomatic and tactful handling of challenging situations.\r\nFlexibility to work various shifts, including weekends and holidays.\r\nWork Expectations and Responsibilities\r\nWillingness to adapt to a variety of tasks, including other duties as assigned. Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications relevant to the specific job.\r\nEducation and Experience\r\nHigh school diploma or equivalent (additional hospitality education is a plus).\r\nPrevious experience in customer service, hospitality, or front desk roles preferred.\r\nProficiency in using reservation systems and hotel software.\r\nPhysical Demands\r\nLift, carry, push, and pull up to 35 lbs.\r\nTravel\r\nN/A\r\nPosition\r\nOn-site work at the hotel property.\r\nSchedule: Weekends and evenings 3-11 pm, 4 p-12 am, and 5 pm-1 am depending on business levels.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T02:02:25.689Z","dateModified":"2026-07-16T02:02:25.689Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Independence","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"27c0e0b26e62d567d640e03b"},"url":"https://jobsearcher.com/jobs/27c0e0b26e62d567d640e03b"}}