Information Technology Associate

Position Overview Telra is seeking a Technology Associate to join a growing Technology Department committed to innovation, operational excellence, and building a future-ready educational environment. This role supports daily technology operations while contributing to forward-thinking initiatives that enhance instructional delivery, operational efficiency, and system reliability. The Technology Associate will work closely with the Senior IT Manager to support staff and students, manage devices and systems, and help implement modern technology solutions across the school. This is an excellent opportunity for someone who is eager to grow in educational technology, gain exposure to enterprise systems, and be part of a department focused on innovation. Key Responsibilities Technical Support & Operations Provide Tier 1 and Tier 2 technical support for staff and students Troubleshoot hardware, software, and connectivity issues Assist with classroom technology setup and support Support printers, interactive displays, and instructional devices Device & Asset Management Assist with laptop and device deployment, tracking, and lifecycle management Maintain accurate IT inventory records Support device repairs, replacements, and loaner management Assist with device configuration using Microsoft Intune Systems & Platform Support Support Microsoft 365 user accounts, permissions, and licensing Assist with onboarding/offboarding workflows for students and staff Support SIS and educational platform integrations Document procedures and support knowledge base development Innovation & Continuous Improvement Assist with automation projects (Power Automate, Power Apps exposure) Support new technology rollouts and pilot programs Collaborate on process improvements to increase efficiency and reliability Participate in department planning and future-state initiatives Required Qualifications Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience) 1–3 years of experience in IT support or educational technology Strong troubleshooting and customer service skills Basic understanding of Windows devices and Microsoft 365 Ability to work independently and manage multiple priorities Preferred Qualifications Experience in K–12 or charter school environments Familiarity with Microsoft Intune or device management platforms Experience with ticketing systems and asset management tools Interest in instructional technology or EdTech innovation Exposure to Power Platform tools (Power Apps, Power Automate) What We Offer Opportunity to be part of a growing Technology Department Mentorship and professional growth under experienced leadership Exposure to enterprise systems and modern EdTech solutions Meaningful impact on student learning and staff success Collaborative, mission-driven school environment Growth Path This role is designed with advancement in mind. Successful candidates may grow into: Instructional Technology Specialist Systems Administrator Data & Automation Specialist Job Types: Full-time, Part-time Expected hours: 20 – 40 per week Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person