{"schemaVersion":"jobsearcher.job.v1","id":"2784b6ec456e149f69d3d1d2","url":"https://jobsearcher.com/jobs/2784b6ec456e149f69d3d1d2","canonicalUrl":"https://jobsearcher.com/jobs/2784b6ec456e149f69d3d1d2","title":"Support Engineer","description":"Responsibilities\r\nManage the CIC environment within Cleo B2B Cloud systems.\r\nRespond to incidents and/or event-driven alerts and troubleshoot customer issues.\r\nInvestigate data-related EDI issues and inform the customers of the root cause.\r\nBug-fixes for the EDI translation issues identified in production.\r\nTrading partner on-boarding and creation of SFTP/AS2 setups.\r\nWork effectively with other internal departments to ensure the highest level of support for customers.\r\nTimely escalation of critical issues.\r\nExhibit a sense of ownership of customer systems and work on issues until completely resolved.\r\nRequirements\r\nExperience with EDI mapping (EDI to XML, EDI to flat file, etc. ).\r\nGood understanding of ANSI X12 and EDIFACT standards.\r\nExperience with XML, flat files, and spreadsheets.\r\nExperience with transfer protocols such AS2 FTP/s, SFTP and HTTP/s.\r\nTeam player with good written and verbal communication skills.\r\nAnalytical and problem-solving skills.\r\nDesired Skills\r\nExposure to basic API concepts.\r\nExposure to basic database concepts and SQL queries.\r\nPreferred Skills\r\nExperience in a B2B/EDI Support role.\r\nExperience in Cleo Products.\r\nJ-18808-Ljbffr","company":"Cleo","rawCompany":"cleo","city":"Bloomington","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:05:30.105Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Responsibilities\r\nManage the CIC environment within Cleo B2B Cloud systems.\r\nRespond to incidents and/or event-driven alerts and troubleshoot customer issues.\r\nInvestigate data-related EDI issues and inform the customers of the root cause.\r\nBug-fixes for the EDI translation issues identified in production.\r\nTrading partner on-boarding and creation of SFTP/AS2 setups.\r\nWork effectively with other internal departments to ensure the highest level of support for customers.\r\nTimely escalation of critical issues.\r\nExhibit a sense of ownership of customer systems and work on issues until completely resolved.\r\nRequirements\r\nExperience with EDI mapping (EDI to XML, EDI to flat file, etc. ).\r\nGood understanding of ANSI X12 and EDIFACT standards.\r\nExperience with XML, flat files, and spreadsheets.\r\nExperience with transfer protocols such AS2 FTP/s, SFTP and HTTP/s.\r\nTeam player with good written and verbal communication skills.\r\nAnalytical and problem-solving skills.\r\nDesired Skills\r\nExposure to basic API concepts.\r\nExposure to basic database concepts and SQL queries.\r\nPreferred Skills\r\nExperience in a B2B/EDI Support role.\r\nExperience in Cleo Products.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T08:05:30.105Z","dateModified":"2026-04-09T08:05:30.105Z","hiringOrganization":{"@type":"Organization","name":"Cleo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2784b6ec456e149f69d3d1d2"},"url":"https://jobsearcher.com/jobs/2784b6ec456e149f69d3d1d2"}}