{"schemaVersion":"jobsearcher.job.v1","id":"271e0eefd2ffcbc52c81eae2","url":"https://jobsearcher.com/jobs/271e0eefd2ffcbc52c81eae2","canonicalUrl":"https://jobsearcher.com/jobs/271e0eefd2ffcbc52c81eae2","title":"Wireless Systems Technical Support Engineer","description":"INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.\r\nOur mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.\r\nAbout the Role\r\nWe are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.\r\nResponsibilities\r\nProvide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols\r\nTravel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions\r\nManage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices\r\nCollaborate with team members to resolve complex technical challenges and enhance customer service experiences\r\nUtilize Microsoft Office and SQL for documentation and reporting purposes\r\nRequired Skills\r\nAssociate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering\r\nMinimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems\r\nWork experience with Microwave systems is highly desirable\r\nKnowledge of RF systems theory\r\nKnowledge of L2/L3 networking & protocols\r\nUS work authorization and residency in the US required\r\nAvailability to travel within USA\r\nDesired Skills (any of the following)\r\nExperience in using network protocol analyzers and traffic generators\r\nWorking knowledge of Linux\r\nKnowledge of SQL\r\nExperience with NMS systems\r\nPersonal characteristics\r\nStrong problem-solving skills, creativity and attention to detail\r\nResults-oriented, able to articulate the reasoning behind decisions and trade-offs\r\nFlexible, with a strong desire to learn and accept new challenges\r\nStress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks\r\nSelf-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision\r\nJ-18808-Ljbffr","company":"Intracom Telecom","rawCompany":"intracom telecom","city":"Florida","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-07-16T02:09:00.929Z","occupations":[{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517112","title":"Wireless Telecommunications Carriers (except Satellite)","slug":"wireless-telecommunications-carriers-except-satellite"},{"code":"517122","title":"Agents for Wireless Telecommunications Services","slug":"agents-for-wireless-telecommunications-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Wireless Systems Technical Support Engineer","description":"INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.\r\nOur mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.\r\nAbout the Role\r\nWe are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.\r\nResponsibilities\r\nProvide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols\r\nTravel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions\r\nManage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices\r\nCollaborate with team members to resolve complex technical challenges and enhance customer service experiences\r\nUtilize Microsoft Office and SQL for documentation and reporting purposes\r\nRequired Skills\r\nAssociate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering\r\nMinimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems\r\nWork experience with Microwave systems is highly desirable\r\nKnowledge of RF systems theory\r\nKnowledge of L2/L3 networking & protocols\r\nUS work authorization and residency in the US required\r\nAvailability to travel within USA\r\nDesired Skills (any of the following)\r\nExperience in using network protocol analyzers and traffic generators\r\nWorking knowledge of Linux\r\nKnowledge of SQL\r\nExperience with NMS systems\r\nPersonal characteristics\r\nStrong problem-solving skills, creativity and attention to detail\r\nResults-oriented, able to articulate the reasoning behind decisions and trade-offs\r\nFlexible, with a strong desire to learn and accept new challenges\r\nStress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks\r\nSelf-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T02:09:00.929Z","dateModified":"2026-07-16T02:09:00.929Z","hiringOrganization":{"@type":"Organization","name":"Intracom Telecom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Florida","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"271e0eefd2ffcbc52c81eae2"},"url":"https://jobsearcher.com/jobs/271e0eefd2ffcbc52c81eae2"}}