Engagement Consultant - Charlotte, NC

Engagement Consultant is responsible for driving consistent wellness program development, guidelines, and delivery to Cigna Select & Middle Market Buyer Group Clients. In working with Cigna Clients with diverse employee populations, this role identifies the right wellness program mix and the program setting to educate, engage and activate employees to achieve health improvement goals. In partnership with the account management team, Engagement Consultant recommends the appropriate delivery and coordination of wellness programs, customer education initiatives, and monitors effectiveness of the programs. A core objective of this position is to facilitate wellness initiatives that educate and influence employees at the worksite to lead healthy lifestyles. This role strives to enhance employee consumerism and achieve customer-centric, utilization goals.Responsible for consulting with employers and brokers in the development of strategic health engagement plans, spearheading customer engagement initiatives, coordinating awareness and education activities and educating customers on being a better consumers of healthcare. Engagement Consultant also presents benefit plan design to our customers at annual open enrollment meetings.This position is responsible for supporting client wellness objectives and managing the communication and execution of these initiatives/tactics to ensure successful implementation and desired results.Engagement Consultant will research and respond to Cigna health information and wellness plan inquiries and proactively communication of all changes, problems, and issues that may occur. May act as a liaison between wellness team and billing department, marketing department, outside customers, and vendors. Will apply standard techniques and procedures to routine instructions that require professional knowledge in specialist areas and provide standard professional advice and creation of initial reports/analysis for review.Assess client’s employee health challenges and objectives, helping to design a strategic multi-year wellness program that is customized to their workforce, goals and budget. The assessment will utilize health assessment data, organizational assessment data and in addition to factor in claim/utilization data, employee survey data, or other data as appropriate. Consult with client to convey the importance of the right framework for an effective wellness program, i.e., leadership support, a wellness committee, appropriate incentive structure, and supporting organizational policies related to wellness Coordinate with sales partners to identify opportunities for product penetration of existing accounts, potential sales of ancillary products and strategies to maximize membershipProvide ongoing analysis and evaluation of client communication/health/wellness strategies to determine effectiveness, penetration, and impact to client’s total claims and utilization, biometric data, and employee engagementManage assigned book of business; in addition, manage client wellness fund that is provided by Cigna (if applicable). This may include arranging reimbursement to client and payments to vendors for qualified expenses as needed.Execute presentations to clients or brokers to describe and respond to questions about Cigna’s health and wellness offerings, approach, and results. May participate in finalist presentations to provide insight on Cigna's health and wellness capabilities.Responsible for presenting Cigna employee benefits for all new and renewing groups on an annual basis. Coordinates and deliver client and customer education sessions and benefit education meetings.Refer, or delegate questions, issues, and problems to appropriate Cigna resources on a wide range of products as they relate to the assigned book of businessProvide active support to Sales growth and persistency tJob DescriptionMUST RESIDE within a 50-mile radius of: Warrendale, PA Orlando, FL Memphis, TN Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative. Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our Patient Care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.Here’s a little more on how you’ll make a difference:Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.What You Should HaveHigh School Diploma / GED required1 year of relevant experienceGeneral PC knowledge including Microsoft OfficeExcellent communication skills (verbal and written)What You’ll Love About Working HereFun, friendly, and unique culture – Bring your whole self to work every day!Medical Dental & Vision start 1st day18 days Paid Time Off & 8 Paid HolidaysEmployer Contributions for HRA and HSA accounts401K with Company MatchTuition AssistanceNOTE: You will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current set up.For Positions That Are Flex/WAHThis role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.About AccredoThrough our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.