{"schemaVersion":"jobsearcher.job.v1","id":"270d8f0aa297d33d4e81753f","url":"https://jobsearcher.com/jobs/270d8f0aa297d33d4e81753f","canonicalUrl":"https://jobsearcher.com/jobs/270d8f0aa297d33d4e81753f","title":"Associate Manager, Program Management","description":"Associate Manager, Program ManagementThe Associate Manager – Program Management manages the day-to-day activity of program(s) and supervises staff. May provide guidance to a supervisory team. Acts as the primary or secondary client contact for assigned program(s). Partners with the Manager to develop policies, procedures, and the business work plan for the program. This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement. Position manages one complex program or multiple non-complex programs. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.Specific job duties:Manage program(s) per the scope of work, program, and standard operating procedures within the contracted budget.Manage day-to-day activity of the program operation, including supervision of staff.Mentors the supervisory team and/or team of employees assigned to the program(s).Monitor program metrics to ensure adherence to program SLAs.Resolve complex and/or escalated cases.Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.Professionally develops current employees and tracks their compliance to quality, service, and production standards.Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. Attend client kick-off and planning meeting(s) as neededAttend internal and external team meetingsTranslate decisions and discussions into documented workflow processesFacilitate coordination of teams and team members to achieve successful program start-upAssist in developing program metricsParticipates in client and/or FDA audits, as neededAssist with improvement of program processes Gather information on effectiveness of processes throughout the duration of programsCollect and interpret program metrics, as applicableReport and analyze process efficiencies, as applicableAssist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders.Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.Other duties as assigned.Ability to travel as neededActively participates in in-person and virtual meetings/events (internal and external)Supervisory Responsibility:1 – 20 Direct ReportsDesired Skills and Qualifications:Bachelor's degree in relevant discipline or equivalent work experience2 – 5 years of relevant experienceExperience in call center related servicesPrevious management experience preferredStrong computer skills with specific aptitude in Microsoft OfficeExcellent verbal and written communication and presentation skillsStrong analytical and problem-solving skillsWorking knowledge of customer service processes preferredAbility to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgencyHighly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements,Client interfacing skills to cultivate and manage relationshipsStrong analytical skillsAbility to analyze information and target trendsOrganize people and systems to achieve goalsSCOPE OF JOB:Position manages one complex program or multiple non-complex programs. Client-facing. Provides direction, coordinates and supervises the activities of business support, technical support or production team at entry level exempt and/or at nonexempt levels using established policies and procedures. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.Benefits:At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.Here are some of the exciting perks UBC offers:Remote opportunitiesCompetitive salariesGrowth opportunities for promotion401K with company match*Tuition reimbursementDiscretionary PTO (Paid Time Off)Paid HolidaysEmployee assistance programsMedical, Dental, and vision coverageHSA/FSATelemedicine (Virtual doctor appointments)Wellness programAdoption assistanceShort-term disabilityLong term disabilityLife insuranceDiscount programsUBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.","company":"United Biosource","rawCompany":"united biosource","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-23T04:40:16.649Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Manager, Program Management","description":"Associate Manager, Program ManagementThe Associate Manager – Program Management manages the day-to-day activity of program(s) and supervises staff. May provide guidance to a supervisory team. Acts as the primary or secondary client contact for assigned program(s). Partners with the Manager to develop policies, procedures, and the business work plan for the program. This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement. Position manages one complex program or multiple non-complex programs. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.Specific job duties:Manage program(s) per the scope of work, program, and standard operating procedures within the contracted budget.Manage day-to-day activity of the program operation, including supervision of staff.Mentors the supervisory team and/or team of employees assigned to the program(s).Monitor program metrics to ensure adherence to program SLAs.Resolve complex and/or escalated cases.Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.Professionally develops current employees and tracks their compliance to quality, service, and production standards.Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. Attend client kick-off and planning meeting(s) as neededAttend internal and external team meetingsTranslate decisions and discussions into documented workflow processesFacilitate coordination of teams and team members to achieve successful program start-upAssist in developing program metricsParticipates in client and/or FDA audits, as neededAssist with improvement of program processes Gather information on effectiveness of processes throughout the duration of programsCollect and interpret program metrics, as applicableReport and analyze process efficiencies, as applicableAssist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders.Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.Other duties as assigned.Ability to travel as neededActively participates in in-person and virtual meetings/events (internal and external)Supervisory Responsibility:1 – 20 Direct ReportsDesired Skills and Qualifications:Bachelor's degree in relevant discipline or equivalent work experience2 – 5 years of relevant experienceExperience in call center related servicesPrevious management experience preferredStrong computer skills with specific aptitude in Microsoft OfficeExcellent verbal and written communication and presentation skillsStrong analytical and problem-solving skillsWorking knowledge of customer service processes preferredAbility to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgencyHighly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements,Client interfacing skills to cultivate and manage relationshipsStrong analytical skillsAbility to analyze information and target trendsOrganize people and systems to achieve goalsSCOPE OF JOB:Position manages one complex program or multiple non-complex programs. Client-facing. Provides direction, coordinates and supervises the activities of business support, technical support or production team at entry level exempt and/or at nonexempt levels using established policies and procedures. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.Benefits:At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.Here are some of the exciting perks UBC offers:Remote opportunitiesCompetitive salariesGrowth opportunities for promotion401K with company match*Tuition reimbursementDiscretionary PTO (Paid Time Off)Paid HolidaysEmployee assistance programsMedical, Dental, and vision coverageHSA/FSATelemedicine (Virtual doctor appointments)Wellness programAdoption assistanceShort-term disabilityLong term disabilityLife insuranceDiscount programsUBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.","datePosted":"2026-04-23T04:40:16.649Z","dateModified":"2026-04-23T04:40:16.649Z","hiringOrganization":{"@type":"Organization","name":"United Biosource","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"270d8f0aa297d33d4e81753f"},"url":"https://jobsearcher.com/jobs/270d8f0aa297d33d4e81753f"}}