{"schemaVersion":"jobsearcher.job.v1","id":"26bf6d0dd0eabfc2623b3f13","url":"https://jobsearcher.com/jobs/26bf6d0dd0eabfc2623b3f13","canonicalUrl":"https://jobsearcher.com/jobs/26bf6d0dd0eabfc2623b3f13","title":"Sr Premier Support Engineer","description":"As a Senior Premier Support Engineer at US Cloud, you will be an essential part of our technical support team, assisting clients in deploying, operating, and troubleshooting Microsoft technologies. This role focuses on driving client success by resolving complex technical issues, ensuring high levels of customer satisfaction, and contributing to service improvement initiatives. You'll work collaboratively with both clients and internal teams to ensure the successful adoption of Microsoft solutions, including but not limited to Microsoft 365, Dynamics 365, Azure, Microsoft Exchange Server, Windows Server, Active Directory, DNS, SCCM and SQL.\nBreak/Fix Ticket Resolution\nUse strong knowledge of Microsoft technologies to efficiently resolve tickets.\nQuickly identify and troubleshoot issues to provide timely, lasting solutions.\nDocument all troubleshooting steps and keep clients updated on progress.\nService Improvement Contribution\nIdentify and suggest improvements to enhance service delivery.\nContribute to Knowledge Base articles and share lessons learned.\nAnalyze ticket trends and recommend changes to prevent recurring issues.\nProactive Case Management and Customer Communication\nMaintain regular communication with clients, addressing issues proactively.\nAdvocate for client needs, providing strategic solutions aligned with their goals.\nMonitor client systems and offer advice to prevent technical issues.\nSupport Knowledge Lake Buildout Use of AI Tools\nCreate and maintain technical documentation for internal and client use.\nPromote and support the use of AI tools.\nCollaborate with team members to fill knowledge gaps and improve resources.\nCommunicate technical issues clearly for both technical and non-technical audiences.\nContinuous Learning and Development\nPursue relevant certifications to stay current in Microsoft technologies.\nShare new knowledge with the team through training and mentoring.\nApply new skills to improve daily tasks and seek opportunities for professional growth.\n\n6+ years of experience in Microsoft technologies.\nAdvanced expertise (5+ years) in Windows Server.\nProfound knowledge of Active Directory/Azure AD and DNS.\nProven ability in technical writing and communication.\nConsistent track record of excellence in a virtual work environment.","company":"Us Cloud","rawCompany":"us cloud","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:07:46.072Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr Premier Support Engineer","description":"As a Senior Premier Support Engineer at US Cloud, you will be an essential part of our technical support team, assisting clients in deploying, operating, and troubleshooting Microsoft technologies. This role focuses on driving client success by resolving complex technical issues, ensuring high levels of customer satisfaction, and contributing to service improvement initiatives. You'll work collaboratively with both clients and internal teams to ensure the successful adoption of Microsoft solutions, including but not limited to Microsoft 365, Dynamics 365, Azure, Microsoft Exchange Server, Windows Server, Active Directory, DNS, SCCM and SQL.\nBreak/Fix Ticket Resolution\nUse strong knowledge of Microsoft technologies to efficiently resolve tickets.\nQuickly identify and troubleshoot issues to provide timely, lasting solutions.\nDocument all troubleshooting steps and keep clients updated on progress.\nService Improvement Contribution\nIdentify and suggest improvements to enhance service delivery.\nContribute to Knowledge Base articles and share lessons learned.\nAnalyze ticket trends and recommend changes to prevent recurring issues.\nProactive Case Management and Customer Communication\nMaintain regular communication with clients, addressing issues proactively.\nAdvocate for client needs, providing strategic solutions aligned with their goals.\nMonitor client systems and offer advice to prevent technical issues.\nSupport Knowledge Lake Buildout Use of AI Tools\nCreate and maintain technical documentation for internal and client use.\nPromote and support the use of AI tools.\nCollaborate with team members to fill knowledge gaps and improve resources.\nCommunicate technical issues clearly for both technical and non-technical audiences.\nContinuous Learning and Development\nPursue relevant certifications to stay current in Microsoft technologies.\nShare new knowledge with the team through training and mentoring.\nApply new skills to improve daily tasks and seek opportunities for professional growth.\n\n6+ years of experience in Microsoft technologies.\nAdvanced expertise (5+ years) in Windows Server.\nProfound knowledge of Active Directory/Azure AD and DNS.\nProven ability in technical writing and communication.\nConsistent track record of excellence in a virtual work environment.","datePosted":"2026-08-06T15:07:46.072Z","dateModified":"2026-08-06T15:07:46.072Z","hiringOrganization":{"@type":"Organization","name":"Us Cloud","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"26bf6d0dd0eabfc2623b3f13"},"url":"https://jobsearcher.com/jobs/26bf6d0dd0eabfc2623b3f13"}}