Customer Success Manager - Startup, Onsite in SF

OverviewCustomer Success Manager - Startup, Onsite in SF. Base pay range: $65,000 - $90,000 per year. This role is with Pump.co and involves partnering with customer teams to resolve questions, manage product requests and issues, and provide insights to improve the product. You will be the first line of defense for customers and the voice of the customer to the team.What You’ll DoUtilize critical thinking to diagnose potentially complex problems using tooling or engineering support to resolve.Collaborate with the support lead on documentation, escalations, product updates, and communication with other teams and third parties to aid customers.Grow, develop, and learn in a fast-paced startup environment.Engage with some of the fastest growing companies in the US.Handle support requests via phone, email, and chat to help Pump scale effectively.Maintain an industry-leading customer satisfaction rate.Contribute to the feedback loop for product improvements and provide insights to the entire team.Learn the Pump Platform to maximize effectiveness with customers.What You NeedAbility to provide support to customers via email, Slack, and in-app channels.Excellent verbal and written communication skills.Experience collaborating with teams outside of Support.Strong background in customer support via email and phone.Investigative and critical thinking skills.Ownership mindset and desire to grow in the role over time.Ability to work evenings and weekends as needed.Nice to HaveExperience with Pylon, Zendesk, or other Customer Support Management software.Benefits (for U.S.-based full-time employees)100% medical coverage for you401k32 vacation days and unlimited sick leaveYearly company-paid team retreatsCompensationCompensation: $65,000 USD - $90,000 USD per yearSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesTechnology, Information and Internet #J-18808-Ljbffr