Director Of Resident Services

2Life Communities provides superior housing to older adults of all backgrounds who can thriveindependently within a supportive environment. We are a mission-driven organization with a vision wherebyall older adults have the opportunity to age in community - to live a full life of connection and purpose in adynamic and supportive environment. We are continually evolving support services to meet the needs ofour diverse residents as they age. We offer care coordination, service coordination, and a wide array ofwellness, cultural, and other activities. We partner with health care providers to identify innovative ways tosupport residents' health and well-being, and we engage with the broader community through our VillageCenter program.2Life owns and operates over 1,300 units of affordable rental housing located within six campuses inmetropolitan Boston. With another 210 apartments under construction and more in planning, we expect toadd another 600-700 units within the next several years as we complete projects in operational planningand construction phases. We continue to pursue other development opportunities. We anticipate continuedgrowth in the size of our portfolio, the geography in which we operate, and the diversity of our residents interms of race, ethnicity, income levels, and need for supportive services.General SummaryProvide strategic leadership in the development, implementation, and oversight of comprehensive support services and resident engagement programs that enhance quality of life and meet the diverse needs of all residents.ESSENTIAL JOB FUNCTIONSProvide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriateOversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilitiesSupport Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident's tenancy at risk and other activities that directly impact residents.Identify and provide or arrange for staff training needs; updated certifications and required skill setsPrepare and monitor the yearly Resident Services budget in conjunction with the Executive DirectorCollaborate with Fund Development to write grants for resident services and programsEnsure all at-risk tenants' issues are identified, addressed, monitored and reported to the outside agencies as required.Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Agining ProgramsUtilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments)OTHER DUTIES AND RESPONSIBILITIES Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory dutiesParticipate in community committees, conferences, and events that advocate for older adults and affordable housingAssess and recommend new opportunities for introduction and integration into 2Life CommunitiesActively participate in 2Life task forces and committeesKNOWLEDGE, SKILLS & ABILITIES Master's degree in Social Work or Mental Health Counseling, LICSW or LMHC licensure, and at least five years of post-master's experience; or an equivalent combination of relevant education and experience preferredDiverse individuals or individuals who are bilingual a plusProgressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adultsAble to travel to all 2Life campuses for meetings and trainingSUPERVISORY RESPONSIBILITY Direct supervisory responsibilities for all Resident Service staffSupervise social work interns and interns from other fields, if necessaryBeyond the Paycheck: Why You'll Love Working Here:We don't just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary.Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.