{"schemaVersion":"jobsearcher.job.v1","id":"267f0acd28689a81e86f3a7f","url":"https://jobsearcher.com/jobs/267f0acd28689a81e86f3a7f","canonicalUrl":"https://jobsearcher.com/jobs/267f0acd28689a81e86f3a7f","title":"Application Support Engineer","description":"As passionate about our people as we are about our mission.\nWhy Join Q2?\nQ2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.\nWhat Makes Q2 Special?\nBeing as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.\nThe Job At-A-Glance:\nQ2 is seeking an Application Support Engineer to provide advanced technical support for the Q2 Solution. This role involves troubleshooting complex, escalated issues across application layers, integrations, and production environments, while also contributing to internal knowledge sharing and process improvements. Ideal candidates will have 5–8 years of experience in enterprise application support, with deep knowledge of application behavior, SQL, scripting (e.g., T-SQL, Python), and hosted systems. Strong communication, documentation, and analytical skills are essential. The role includes direct customer interaction, high attention to detail, and participation in a rotational on-call schedule.\nA Typical Day:\n\nTroubleshoot and resolve complex technical issues escalated from Tier 1 or Tier 2 support, including code defects, configurations, integrations, networking, and server-related challenges\nModify production environments with care and precision, including script adjustments, log reviews, and direct updates to database tables\nPerform advanced data analysis and transformation using T-SQL or other scripting techniques\nProvide support for integrations with third-party vendors and downstream systems\nAccurately document case history, investigation steps, and resolution outcomes using the case management system\nCommunicate clearly and regularly with customers via phone, email, and CRM tools, ensuring timely updates and consistent follow-through\nEscalate critical issues or product defects to appropriate internal teams (e.g., Development, QA), and track to resolution\nOwn and manage an individual case queue, while contributing to team backlog and supporting load-balancing efforts\nCollaborate closely with cross-functional teams including Development, QA, Implementation, and Product to resolve recurring or complex issues\nFollow internal change control policies when making production modifications\nParticipate in quarterly rotating on-call coverage for after-hours escalations\nSupport training and mentoring of junior team members by sharing domain expertise and troubleshooting strategies\nContribute to internal documentation and FAQs to improve team efficiency and knowledge retention\nEnsure all activities align with Q2’s security, privacy, and availability policies\n\nBring Your Passion, Do What You Love. Here’s What We’re Looking For:\n\nTypically requires 5–8 years of experience in application support or 3+ years with a relevant master’s degree\nRecognized as a Subject Matter Expert (SME) in key areas of the Q2 Solution\nStrong experience with T-SQL and Windows SQL Server troubleshooting\nExperience supporting enterprise or mid-sized software systems in hosted production environments\nFamiliarity with scripting languages such as Python is preferred; experience with .NET is a plus\nWorking knowledge of Windows Server environments, including IIS configuration and service management\nSolid troubleshooting and root cause analysis skills with the ability to resolve most issues independently\nExcellent documentation, communication, and organizational skills\nAbility to handle multiple assignments, prioritize tasks, and perform under pressure in a fast-paced environment\nA proactive, customer-first mindset with high attention to detail\nPrior experience in banking or financial services software is beneficial\nThis position requires fluent written and oral communication in English.\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.\nHealth & Wellness\nHybrid Work Opportunities\nFlexible Time Off\nCareer Development & Mentoring Programs\nHealth & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents\nCommunity Volunteering & Company Philanthropy Programs\nEmployee Peer Recognition Programs – “You Earned it”\nClick\nhere\nto find out more about the benefits we offer.\nOur Culture & Commitment:\nWe’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (\nsee more\n). We believe in making an impact—in the industry and in the community.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.\n\nApplicants in California or Washington State may not be exempt from federal and state overtime requirements","company":"Q2ebanking","rawCompany":"q2ebanking","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:43:58.684Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"As passionate about our people as we are about our mission.\nWhy Join Q2?\nQ2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.\nWhat Makes Q2 Special?\nBeing as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.\nThe Job At-A-Glance:\nQ2 is seeking an Application Support Engineer to provide advanced technical support for the Q2 Solution. This role involves troubleshooting complex, escalated issues across application layers, integrations, and production environments, while also contributing to internal knowledge sharing and process improvements. Ideal candidates will have 5–8 years of experience in enterprise application support, with deep knowledge of application behavior, SQL, scripting (e.g., T-SQL, Python), and hosted systems. Strong communication, documentation, and analytical skills are essential. The role includes direct customer interaction, high attention to detail, and participation in a rotational on-call schedule.\nA Typical Day:\n\nTroubleshoot and resolve complex technical issues escalated from Tier 1 or Tier 2 support, including code defects, configurations, integrations, networking, and server-related challenges\nModify production environments with care and precision, including script adjustments, log reviews, and direct updates to database tables\nPerform advanced data analysis and transformation using T-SQL or other scripting techniques\nProvide support for integrations with third-party vendors and downstream systems\nAccurately document case history, investigation steps, and resolution outcomes using the case management system\nCommunicate clearly and regularly with customers via phone, email, and CRM tools, ensuring timely updates and consistent follow-through\nEscalate critical issues or product defects to appropriate internal teams (e.g., Development, QA), and track to resolution\nOwn and manage an individual case queue, while contributing to team backlog and supporting load-balancing efforts\nCollaborate closely with cross-functional teams including Development, QA, Implementation, and Product to resolve recurring or complex issues\nFollow internal change control policies when making production modifications\nParticipate in quarterly rotating on-call coverage for after-hours escalations\nSupport training and mentoring of junior team members by sharing domain expertise and troubleshooting strategies\nContribute to internal documentation and FAQs to improve team efficiency and knowledge retention\nEnsure all activities align with Q2’s security, privacy, and availability policies\n\nBring Your Passion, Do What You Love. Here’s What We’re Looking For:\n\nTypically requires 5–8 years of experience in application support or 3+ years with a relevant master’s degree\nRecognized as a Subject Matter Expert (SME) in key areas of the Q2 Solution\nStrong experience with T-SQL and Windows SQL Server troubleshooting\nExperience supporting enterprise or mid-sized software systems in hosted production environments\nFamiliarity with scripting languages such as Python is preferred; experience with .NET is a plus\nWorking knowledge of Windows Server environments, including IIS configuration and service management\nSolid troubleshooting and root cause analysis skills with the ability to resolve most issues independently\nExcellent documentation, communication, and organizational skills\nAbility to handle multiple assignments, prioritize tasks, and perform under pressure in a fast-paced environment\nA proactive, customer-first mindset with high attention to detail\nPrior experience in banking or financial services software is beneficial\nThis position requires fluent written and oral communication in English.\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.\nHealth & Wellness\nHybrid Work Opportunities\nFlexible Time Off\nCareer Development & Mentoring Programs\nHealth & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents\nCommunity Volunteering & Company Philanthropy Programs\nEmployee Peer Recognition Programs – “You Earned it”\nClick\nhere\nto find out more about the benefits we offer.\nOur Culture & Commitment:\nWe’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (\nsee more\n). We believe in making an impact—in the industry and in the community.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.\n\nApplicants in California or Washington State may not be exempt from federal and state overtime requirements","datePosted":"2026-04-14T10:43:58.684Z","dateModified":"2026-04-14T10:43:58.684Z","hiringOrganization":{"@type":"Organization","name":"Q2ebanking","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"267f0acd28689a81e86f3a7f"},"url":"https://jobsearcher.com/jobs/267f0acd28689a81e86f3a7f"}}