Help Desk Analyst

Location: Endwell, NY STCR, Inc., a company with over 54 years of success in providing retail Point of Sale solutions to supermarkets throughout the United States, Caribbean and beyond, is hiring a Help Desk Analyst. Are you looking to grow in a career that offers stability and allows you to work with both technology and people? If working in a fast-paced team environment helping clients overcome challenges sounds exciting and you are an enthusiastic go-getter, then this opportunity is the right fit for you. As a Help Desk Analyst you will be responsible for providing technical support via the phone and internet for our clients’ retail systems. QUALIFICATIONS Strong IT technical background, including networking, OS, and application support Ability to handle multiple calls and situations and follow them through to a solution Strong verbal and written communication skills Able to work various shifts including weekends Minimum AAS degree, Bachelors preferred from accredited institution Minimum two years of experience working in an IT support role Experience in supermarket operations a plus RESPONSIBILITIES Respond to support requests regarding computer software, hardware, or network operations to resolve issues Read technical manuals, confer with users, recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams Install software on users’ computers Document daily activity of all communication transactions, issues, and remedial actions taken Author training materials and procedures Present training to end users Conduct evaluation of company products and services and recommend improvements Provide good technical support and customer service via phone calls or emails BENEFITS Health insurance dental insurance 401k Paid time off Tuition assistance program Loyalty rewards Company-sponsored employee activities