{"schemaVersion":"jobsearcher.job.v1","id":"262d99f163e0d59e514be1a6","url":"https://jobsearcher.com/jobs/262d99f163e0d59e514be1a6","canonicalUrl":"https://jobsearcher.com/jobs/262d99f163e0d59e514be1a6","title":"APPLICATION SUPPORT","description":"Job Position:- APPLICATION SUPPORT (Desktop & Helpdesk)\nWork Mode:- ONSITE\nJob Description:\nThe ideal candidate must possess the following:\nResponsibilities:\nAnalyzes and responds to enterprise application support requests, including\ndirecting the user to knowledgebase articles or elevating to vendor support or\nBCPS Tier 2 and 3 support team members as appropriate.\nDemonstrate a strong understanding of existing knowledgebase articles, their\nlocation and be able to direct users to them when appropriate.\nDemonstrate an understanding of the interdependence of various enterprise\napplications in order to determine appropriate support pathways.\nUtilize an online ticketing system to route, monitor and respond to support\nrequests within identified timeframes in service level agreements.\nProvide tier one support to end users in the effective use of enterprise\napplications.\nDemonstrate effective verbal and written communication skills.\nTrack support requests to identify reoccurring and outstanding issues.\nAssist with maintaining and assigning appropriate user rights within specific\nenterprise applications.\nWork collaboratively with programmers, developers and quality assurance testers\nto ensure effective and efficient use of applications.\nGather and deliver user feedback to product owner.\nReview, correct and prepare documents and reports as they relate to student\ndata under the direction of the supervisor,\nReconcile discrepancies between state and local student information,\ninvestigating and troubleshooting issues and implementing corrective actions\nonce approved.\nProcess a variety of internal and external requests for student information.\nRequired Skills:\nKnowledge of school system policies and office procedures.\nKnowledge and application of spelling, grammar, and arithmetic.\nStrong written and oral communication skills.\nKnowledge of personal computers and office software packages.\nKnowledge of enterprise applications.\nSkill in maintaining databases, spreadsheets, and logs.\nSkill in operating personal computers and related office equipment.\nSkill in providing routine information to telephone callers and office visitors.\nAbility to communicate effectively both in writing and verbally.\nAbility to perform basic mathematical computations.\nAbility to establish and maintain effective working relationships.\nJob Type: Contract\nSchedule:\n8 hour shift\nAbility to commute/relocate:\nBaltimore, MD 21211: Reliably commute or planning to relocate before starting work (Required)\nEducation:\nAssociate (Required)\nExperience:\nTicketing system: 3 years (Preferred)\nApplication support: 5 years (Preferred)\nTier 2: 5 years (Preferred)\nWork Location: In person","company":"Tech Army","rawCompany":"tech army","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-04T13:44:22.554Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"APPLICATION SUPPORT","description":"Job Position:- APPLICATION SUPPORT (Desktop & Helpdesk)\nWork Mode:- ONSITE\nJob Description:\nThe ideal candidate must possess the following:\nResponsibilities:\nAnalyzes and responds to enterprise application support requests, including\ndirecting the user to knowledgebase articles or elevating to vendor support or\nBCPS Tier 2 and 3 support team members as appropriate.\nDemonstrate a strong understanding of existing knowledgebase articles, their\nlocation and be able to direct users to them when appropriate.\nDemonstrate an understanding of the interdependence of various enterprise\napplications in order to determine appropriate support pathways.\nUtilize an online ticketing system to route, monitor and respond to support\nrequests within identified timeframes in service level agreements.\nProvide tier one support to end users in the effective use of enterprise\napplications.\nDemonstrate effective verbal and written communication skills.\nTrack support requests to identify reoccurring and outstanding issues.\nAssist with maintaining and assigning appropriate user rights within specific\nenterprise applications.\nWork collaboratively with programmers, developers and quality assurance testers\nto ensure effective and efficient use of applications.\nGather and deliver user feedback to product owner.\nReview, correct and prepare documents and reports as they relate to student\ndata under the direction of the supervisor,\nReconcile discrepancies between state and local student information,\ninvestigating and troubleshooting issues and implementing corrective actions\nonce approved.\nProcess a variety of internal and external requests for student information.\nRequired Skills:\nKnowledge of school system policies and office procedures.\nKnowledge and application of spelling, grammar, and arithmetic.\nStrong written and oral communication skills.\nKnowledge of personal computers and office software packages.\nKnowledge of enterprise applications.\nSkill in maintaining databases, spreadsheets, and logs.\nSkill in operating personal computers and related office equipment.\nSkill in providing routine information to telephone callers and office visitors.\nAbility to communicate effectively both in writing and verbally.\nAbility to perform basic mathematical computations.\nAbility to establish and maintain effective working relationships.\nJob Type: Contract\nSchedule:\n8 hour shift\nAbility to commute/relocate:\nBaltimore, MD 21211: Reliably commute or planning to relocate before starting work (Required)\nEducation:\nAssociate (Required)\nExperience:\nTicketing system: 3 years (Preferred)\nApplication support: 5 years (Preferred)\nTier 2: 5 years (Preferred)\nWork Location: In person","datePosted":"2026-08-04T13:44:22.554Z","dateModified":"2026-08-04T13:44:22.554Z","hiringOrganization":{"@type":"Organization","name":"Tech Army","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"262d99f163e0d59e514be1a6"},"url":"https://jobsearcher.com/jobs/262d99f163e0d59e514be1a6"}}