{"schemaVersion":"jobsearcher.job.v1","id":"261e52d602b329de1bd7cdfb","url":"https://jobsearcher.com/jobs/261e52d602b329de1bd7cdfb","canonicalUrl":"https://jobsearcher.com/jobs/261e52d602b329de1bd7cdfb","title":"Program Analyst","description":"*Job Title: Customer Service Specialist II*\n\n*Location: Charlotte, NC 28202 (Hybrid)*\n\n*Duration: 12 Months+ (Possible Extension)*\n\n*Job Description:*\n\nThis position is responsible for assisting with the management and operation of \\*\\*\\*\\* products, programs and services. This position will accurately manage performance indicators, coordinate program events, present information and complete assigned tasks supporting the successful operation products, programs and services.\n\n*Responsibilities:60%:*\n\n* Develop, manage and maintain program documentation of performance.\n* Validate and process invoices.\n* Lead or assist with managing customer escalations.\n* Assist with requesting and obtaining permissions and authorizations (systems, buildings credentials).\n* Work with internal and external stakeholders to coordinate events and activities.\n* Deliver presentations to various audiences.\n* Analyze information to prepare a summary of findings that lead to actionable improvement recommendations.\n* Coordinate training for internal and external stakeholders.\n* Conduct quality assurance checks and “ride alongs” with field staff to ensure expected results.\n* Administer contract terms and track compliance.\n* Listen to call recordings to ensure compliance with customer interaction.\n* Interface with stakeholders to obtain and report customer satisfaction results.\n* Provide draft accrual submissions\n\n*20%:*\n\n* Contribute information & ideas for product/program/service plans designed to deliver expected financial results within budget guidelines.\n* Develop stakeholder relationships (vendor, market insights, campaign management, Finance, regulatory, Program Performance) that support program plans and performance initiatives.\n* Recommend improvements or tests which improve customer response rates and lower acquisition costs.\n* Coordinate and track proper follow up on program leads.\n* Provide input to product/program/services support teams for operational improvements\n\n*20%:*\n\n* Understand and monitor issues impacting assigned programs including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.\n* Evaluate program outreach/engagement strategies and results to develop future research improvement initiatives.\n\n  *ADDITIONAL DETAILS      Additional Preferred Qualifications*\n\n* Business operation experience\n* Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills\n* Excellent leadership skills and good facilitation skills at all levels, both internally and externally.\n* Experience working in utility regulatory environment\n* Comprehensive financial and business acumen\n* Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development\n* Proficient in Microsoft Office software tools including Microsoft Teams, Excel, PowerPoint, Power BI\n* Proven project management skills.\n* Demonstrated ability to learn new systems.\n* Experience successfully working in a team environment to achieve shared goals.\n* Proficiency in Salesforce, SAP, Maximo and Microsoft Co-Pilot is highly desirable\n\n*Working Conditions*\n\n* Normal office environment with some travel, including overnight travel and site visits.\n* Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.\n* Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm\n\nPay: $20.00 - $22.00 per hour\n\nBenefits:\n* Referral program\n\nWork Location: In person","company":"Eteam Workforce Private","rawCompany":"eteam workforce private","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-09-06T14:01:10.513Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"221122","title":"Electric Power Distribution","slug":"electric-power-distribution"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Analyst","description":"*Job Title: Customer Service Specialist II*\n\n*Location: Charlotte, NC 28202 (Hybrid)*\n\n*Duration: 12 Months+ (Possible Extension)*\n\n*Job Description:*\n\nThis position is responsible for assisting with the management and operation of \\*\\*\\*\\* products, programs and services. This position will accurately manage performance indicators, coordinate program events, present information and complete assigned tasks supporting the successful operation products, programs and services.\n\n*Responsibilities:60%:*\n\n* Develop, manage and maintain program documentation of performance.\n* Validate and process invoices.\n* Lead or assist with managing customer escalations.\n* Assist with requesting and obtaining permissions and authorizations (systems, buildings credentials).\n* Work with internal and external stakeholders to coordinate events and activities.\n* Deliver presentations to various audiences.\n* Analyze information to prepare a summary of findings that lead to actionable improvement recommendations.\n* Coordinate training for internal and external stakeholders.\n* Conduct quality assurance checks and “ride alongs” with field staff to ensure expected results.\n* Administer contract terms and track compliance.\n* Listen to call recordings to ensure compliance with customer interaction.\n* Interface with stakeholders to obtain and report customer satisfaction results.\n* Provide draft accrual submissions\n\n*20%:*\n\n* Contribute information & ideas for product/program/service plans designed to deliver expected financial results within budget guidelines.\n* Develop stakeholder relationships (vendor, market insights, campaign management, Finance, regulatory, Program Performance) that support program plans and performance initiatives.\n* Recommend improvements or tests which improve customer response rates and lower acquisition costs.\n* Coordinate and track proper follow up on program leads.\n* Provide input to product/program/services support teams for operational improvements\n\n*20%:*\n\n* Understand and monitor issues impacting assigned programs including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.\n* Evaluate program outreach/engagement strategies and results to develop future research improvement initiatives.\n\n  *ADDITIONAL DETAILS      Additional Preferred Qualifications*\n\n* Business operation experience\n* Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills\n* Excellent leadership skills and good facilitation skills at all levels, both internally and externally.\n* Experience working in utility regulatory environment\n* Comprehensive financial and business acumen\n* Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development\n* Proficient in Microsoft Office software tools including Microsoft Teams, Excel, PowerPoint, Power BI\n* Proven project management skills.\n* Demonstrated ability to learn new systems.\n* Experience successfully working in a team environment to achieve shared goals.\n* Proficiency in Salesforce, SAP, Maximo and Microsoft Co-Pilot is highly desirable\n\n*Working Conditions*\n\n* Normal office environment with some travel, including overnight travel and site visits.\n* Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.\n* Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm\n\nPay: $20.00 - $22.00 per hour\n\nBenefits:\n* Referral program\n\nWork Location: In person","datePosted":"2026-09-06T14:01:10.513Z","dateModified":"2026-09-06T14:01:10.513Z","hiringOrganization":{"@type":"Organization","name":"Eteam Workforce Private","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"261e52d602b329de1bd7cdfb"},"url":"https://jobsearcher.com/jobs/261e52d602b329de1bd7cdfb"}}