Member Associate

Benefits: Competitive Wage + Tips 401(k) matching Dental insurance Health insurance Vision insurance Free uniforms Paid time off Training & development Perks and Benefits: Direct career growth path to Management positions (Asst. Manager, Manager) and additional options Competitive hourly base pay, plus tips Medical, dental, and vision insurance benefits Paid Vacation Complimentary service membership About the Position: The Front Desk Lead is a key position at Scenthound, focused on providing exceptional service to every dog parent and educating them on all things Scenthound. This position requires: Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant) Computer/ Technology proficiency A passion for dogs and dog health & wellness! Reliable transportation Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Lead is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! Tasks: Drive membership sales through dog health and wellness education Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales Develop membership leads; Follow up with potential members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer – responsible for daily cash handling Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities: Confidence in selling services and products Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently Accountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service. *** First location to open Early December. Training will be the last 2 weeks of November. If you are a great fit, we will hire early so you can help with pre-sales! We are hiring for Part time and Full time for this position.