{"schemaVersion":"jobsearcher.job.v1","id":"25bc10644b7af3fa729438e4","url":"https://jobsearcher.com/jobs/25bc10644b7af3fa729438e4","canonicalUrl":"https://jobsearcher.com/jobs/25bc10644b7af3fa729438e4","title":"Desktop Support","description":"Top Skills\r\nStrong Windows desktop and endpoint support expertise\r\nMulti-monitor and high-performance workstation setup\r\nBasic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI\r\nKey Responsibilities\r\nProvide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams\r\nDeliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution\r\nSupport time-critical incidents aligned to market cycles\r\nTake end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations\r\nCoordinate with cross-functional IT teams for priority issue resolution\r\nSupport back-office users and new joiner onboarding process\r\nFront Office & VIP Support\r\nProvide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers\r\nPrioritise issues impacting market data feeds, order execution, and pricing systems\r\nITSM Process Excellence\r\nManage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence\r\nEnsure accurate ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking\r\nFollow ITIL processes, with focus on incident prioritisation aligned to investment business impact\r\nEnd-User Technology & Trading Floor Support\r\nInstall, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments\r\nSupport multi-monitor configurations\r\nSupport trading turrets/dealer boards, voice systems, and collaboration tools used for communication\r\nManage mobile devices and secure endpoints used for remote portfolio access\r\nProvide support for VDI/Citrix or terminal environments used for secure access to investment platforms\r\nInvestment Applications & Market Data Support\r\nProvide basic L1 support for investment management applications like\r\nBloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)\r\nOrder Management Systems (OMS) / Execution Management Systems (EMS)\r\nSupport Microsoft 365 and collaboration tools used for investment research and reporting\r\nStakeholder & Relationship Management\r\nCommunicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios\r\nProvide real-time updates during critical incidents impacting portfolio or trading activities\r\nBuild strong relationships with investment teams and operations stakeholders\r\nEnsure high user satisfaction through responsive and proactive support\r\nContinuous Improvement & Operational Efficiency\r\nIdentify opportunities to reduce repeat incidents impacting market data, trading, or reporting systems\r\nImprove first-time fix rates for front-office issues\r\nMaintain and contribute to existing knowledge bases\r\nSupport process optimisation aligned to asset management workflows\r\nGenAI Implementation\r\nLeverage AI-driven tools for ticket triage, knowledge suggestions, and guided resolutions\r\nUse AI-powered dispatch tools for optimised technician allocation\r\nSupport automation in asset tracking and service reporting\r\nDrive adoption of AI-enabled deskside support tools to improve user experience\r\nRequired Skills & Experience\r\n4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services\r\nExperience supporting portfolio managers, traders, and research teams\r\nExposure to market-sensitive, time-critical environments\r\nTechnical Skills\r\nStrong Windows desktop and endpoint support expertise\r\nMulti-monitor and high-performance workstation setup\r\nGood to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)\r\nFamiliarity with OMS/EMS and portfolio management tools (e.g., Aladdin)\r\nBasic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI\r\nProcess & Tools\r\nITSM tools such as ServiceNow, Jira or equivalent\r\nIncident prioritisation based on investment business impact\r\nKnowledge of SLA-driven support in financial environments\r\nSoft Skills\r\nStrong stakeholder engagement\r\nAbility to operate in high-pressure, market-driven environments\r\nExcellent problem-solving and decision-making skills\r\nClear and confident communication under pressure\r\nHigh level of ownership, attention to detail, and accountability\r\nJ-18808-Ljbffr","company":"TechDigital Group","rawCompany":"techdigital group","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-07-04T02:34:37.604Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support","description":"Top Skills\r\nStrong Windows desktop and endpoint support expertise\r\nMulti-monitor and high-performance workstation setup\r\nBasic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI\r\nKey Responsibilities\r\nProvide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams\r\nDeliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution\r\nSupport time-critical incidents aligned to market cycles\r\nTake end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations\r\nCoordinate with cross-functional IT teams for priority issue resolution\r\nSupport back-office users and new joiner onboarding process\r\nFront Office & VIP Support\r\nProvide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers\r\nPrioritise issues impacting market data feeds, order execution, and pricing systems\r\nITSM Process Excellence\r\nManage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence\r\nEnsure accurate ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking\r\nFollow ITIL processes, with focus on incident prioritisation aligned to investment business impact\r\nEnd-User Technology & Trading Floor Support\r\nInstall, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments\r\nSupport multi-monitor configurations\r\nSupport trading turrets/dealer boards, voice systems, and collaboration tools used for communication\r\nManage mobile devices and secure endpoints used for remote portfolio access\r\nProvide support for VDI/Citrix or terminal environments used for secure access to investment platforms\r\nInvestment Applications & Market Data Support\r\nProvide basic L1 support for investment management applications like\r\nBloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)\r\nOrder Management Systems (OMS) / Execution Management Systems (EMS)\r\nSupport Microsoft 365 and collaboration tools used for investment research and reporting\r\nStakeholder & Relationship Management\r\nCommunicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios\r\nProvide real-time updates during critical incidents impacting portfolio or trading activities\r\nBuild strong relationships with investment teams and operations stakeholders\r\nEnsure high user satisfaction through responsive and proactive support\r\nContinuous Improvement & Operational Efficiency\r\nIdentify opportunities to reduce repeat incidents impacting market data, trading, or reporting systems\r\nImprove first-time fix rates for front-office issues\r\nMaintain and contribute to existing knowledge bases\r\nSupport process optimisation aligned to asset management workflows\r\nGenAI Implementation\r\nLeverage AI-driven tools for ticket triage, knowledge suggestions, and guided resolutions\r\nUse AI-powered dispatch tools for optimised technician allocation\r\nSupport automation in asset tracking and service reporting\r\nDrive adoption of AI-enabled deskside support tools to improve user experience\r\nRequired Skills & Experience\r\n4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services\r\nExperience supporting portfolio managers, traders, and research teams\r\nExposure to market-sensitive, time-critical environments\r\nTechnical Skills\r\nStrong Windows desktop and endpoint support expertise\r\nMulti-monitor and high-performance workstation setup\r\nGood to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)\r\nFamiliarity with OMS/EMS and portfolio management tools (e.g., Aladdin)\r\nBasic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI\r\nProcess & Tools\r\nITSM tools such as ServiceNow, Jira or equivalent\r\nIncident prioritisation based on investment business impact\r\nKnowledge of SLA-driven support in financial environments\r\nSoft Skills\r\nStrong stakeholder engagement\r\nAbility to operate in high-pressure, market-driven environments\r\nExcellent problem-solving and decision-making skills\r\nClear and confident communication under pressure\r\nHigh level of ownership, attention to detail, and accountability\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:34:37.604Z","dateModified":"2026-07-04T02:34:37.604Z","hiringOrganization":{"@type":"Organization","name":"TechDigital Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"25bc10644b7af3fa729438e4"},"url":"https://jobsearcher.com/jobs/25bc10644b7af3fa729438e4"}}