{"schemaVersion":"jobsearcher.job.v1","id":"259bc420f2d7253e17181ad3","url":"https://jobsearcher.com/jobs/259bc420f2d7253e17181ad3","canonicalUrl":"https://jobsearcher.com/jobs/259bc420f2d7253e17181ad3","title":"Operations Manager, Patient Access Programs","description":"Who We Are:\nSmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.\nWe pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:\nIntegrity: Always operate with honesty and transparency so we earn the trust of our clients.\nCourage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.\nTogether: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.\nJob Summary:\nAs a Manager for our Patient Access Programs Team, you will be responsible for the operational performance and efficiency of our team responsible for procuring medications through drug manufacturers. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacture in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.\nWhat will you do:\nDirectly manage, coach, and mentor a team of patient advocates, whose primary responsibility is to help members apply and enroll into patient assistance\nLead training and onboarding for all new team members\nProvide day-to-day supervision, support, and escalation path for patient advocates on your team\nLead group to meet patient advocate team target KPIs\nEnsure efficient allocation of operational center resources and maintain high-performance standards\nIdentify and drive areas for operational process improvements to support efficiency and scale\nCross-functional collaboration with other departments\nWhat will you bring to SmithRx:\nAt least 5 years of management experience in a health care setting leading teams in operations and/or customer service\nExperience managing Team Leads and/or Managers required\nHS diploma or GED or equivalent work experience\nPrevious experience helping patients/members with healthcare\nExperience in conflict resolution\nPassion for mentoring and helping team members with career pathing and skills enhancement\nSolutions-oriented problem solver driven by creating operational efficiencies\nExcellent written and verbal communication skills\nExperience working at a fast-growing startup is a plus\nPrevious experience with patient drug advocacy is a plus\nPrevious experience with healthcare, pharmacy benefits, and/or claims processing a plus\nWhat SmithRx Offers You:\nHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance\nFlexible Spending Benefits\n401(k) Retirement Savings Program\nShort-term and long-term disability\nDiscretionary Paid Time Off\n12 Paid Holidays\nWellness Benefits\nCommuter Benefits\nPaid Parental Leave benefits\nEmployee Assistance Program (EAP)\nWell-stocked kitchen in office locations\nProfessional development and training opportunities","company":"Smithrx","rawCompany":"smithrx","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-29T10:05:31.164Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"},{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager, Patient Access Programs","description":"Who We Are:\nSmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.\nWe pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:\nIntegrity: Always operate with honesty and transparency so we earn the trust of our clients.\nCourage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.\nTogether: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.\nJob Summary:\nAs a Manager for our Patient Access Programs Team, you will be responsible for the operational performance and efficiency of our team responsible for procuring medications through drug manufacturers. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacture in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.\nWhat will you do:\nDirectly manage, coach, and mentor a team of patient advocates, whose primary responsibility is to help members apply and enroll into patient assistance\nLead training and onboarding for all new team members\nProvide day-to-day supervision, support, and escalation path for patient advocates on your team\nLead group to meet patient advocate team target KPIs\nEnsure efficient allocation of operational center resources and maintain high-performance standards\nIdentify and drive areas for operational process improvements to support efficiency and scale\nCross-functional collaboration with other departments\nWhat will you bring to SmithRx:\nAt least 5 years of management experience in a health care setting leading teams in operations and/or customer service\nExperience managing Team Leads and/or Managers required\nHS diploma or GED or equivalent work experience\nPrevious experience helping patients/members with healthcare\nExperience in conflict resolution\nPassion for mentoring and helping team members with career pathing and skills enhancement\nSolutions-oriented problem solver driven by creating operational efficiencies\nExcellent written and verbal communication skills\nExperience working at a fast-growing startup is a plus\nPrevious experience with patient drug advocacy is a plus\nPrevious experience with healthcare, pharmacy benefits, and/or claims processing a plus\nWhat SmithRx Offers You:\nHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance\nFlexible Spending Benefits\n401(k) Retirement Savings Program\nShort-term and long-term disability\nDiscretionary Paid Time Off\n12 Paid Holidays\nWellness Benefits\nCommuter Benefits\nPaid Parental Leave benefits\nEmployee Assistance Program (EAP)\nWell-stocked kitchen in office locations\nProfessional development and training opportunities","datePosted":"2026-07-29T10:05:31.164Z","dateModified":"2026-07-29T10:05:31.164Z","hiringOrganization":{"@type":"Organization","name":"Smithrx","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"259bc420f2d7253e17181ad3"},"url":"https://jobsearcher.com/jobs/259bc420f2d7253e17181ad3"}}