{"schemaVersion":"jobsearcher.job.v1","id":"25606011d746412238d4752b","url":"https://jobsearcher.com/jobs/25606011d746412238d4752b","canonicalUrl":"https://jobsearcher.com/jobs/25606011d746412238d4752b","title":"Technical Support Engineer","description":"Technical Support Engineer\n\nAnark is seeking a skilled and highly motivated Technical Support Engineer to join our team. In this role, you will play a critical part in helping customers successfully deploy, operate, and troubleshoot Anark’s platform across CAD and PLM environments, desktop applications, server-based publishing systems, and web-based collaboration services.\nAs a Technical Support Engineer, you will work directly with customers and engineering teams to diagnose issues, guide implementations, and resolve complex technical challenges. Your technical curiosity, problem-solving skills, and ability to clearly communicate will be key to customer success.Anark is headquartered in Boulder, Colorado. This role is hybrid on-site (2 days per week at our Boulder HQ). Exceptional remote-only candidates will be considered.\n\nResponsibilities:\n\nProvide high-quality technical support to customers using Anark products in enterprise environments, diagnosing issues and delivering effective, supported solutions for installation, configuration, integration, and usage, including interactions with relevant third-party software and systems.\nCollaborate closely with Engineering, QE, and Professional Services to resolve complex issues and drive product improvements through feedback, suggestions, and insights informed by customer interactions, usage patterns, and deployment trends.\nInvestigate and analyze customer issues by reviewing logs, configurations, and\nenvironments; reproduce issues in internal test environments, document findings, and recommend resolutions\n\nReport customer issues, defects, and deployment challenges to Engineering with clear reproduction steps, environmental context, and observed behavior\nReview, understand, and apply installation, configuration, and upgrade documentation, and provide constructive, actionable feedback to improve accuracy and clarity\nCreate and maintain internal and external knowledge resources, including troubleshooting guides, FAQs, and training materials\nCreate and maintain internal tools, scripts, and processes that enable faster, more\nreliable problem resolution\n\nContinuously expand technical knowledge across Anark’s platform, enterprise\ndeployments, and related technologies\n\nRequirements:\n\nBachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)\nExperience in a technical support, systems engineering, or customer-facing\ntechnical role\n\nDemonstrated ability to take initiative, independently investigate issues, and drive\nproblems to resolution in ambiguous or evolving environments.\n\nStrong troubleshooting skills and comfort working across multiple systems\nHands-on experience supporting enterprise Windows and Linux environments,\nincluding installing, configuring, and troubleshooting applications, services, and\noperating systems, as well as supporting CAD and/or PLM systems and their integrations\n\nWorking knowledge of web technologies (HTTP/S, REST APIs, SQL, authentication\nconcepts)\n\nAbility to read logs, analyze configurations, and reason through complex technical\nproblems\n\nEffective written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences\nAbility to manage multiple issues, work independently, and thrive in a fast-paced\nenvironment\n\nMCAD or ECAD experience with tools such as Creo, NX, CATIA, Solidworks or\nsimilar\n\nExperience supporting PLM systems, such as Windchill, Teamcenter, or similar\nFlexibility to work occasional evenings or weekends to address critical customer needs\n\nCompany\n\nAnark is a leading provider of intelligent information management (IIM) software and\n\nsolutions for technical industry, enabling engineering, procurement, manufacturing, and\n\nfield service organizations to publish and manage technical content, for access and\n\ncollaboration workflows across the extended enterprise—yielding faster iterations,\n\nreduced material waste, and higher quality products and services with substantial cost\n\nsavings. Anark helps market leaders such as GE, Boeing, Lockheed Martin, Allison\n\nCommented [KV1]: Add point about taking initiative\n\nCommented [KV2]: move up to requirements - Should\n\nhave one of these\nTransmission, Johnson & Johnson, Cisco, Ericsson, and TE Connectivity with their Digital\n\nTransformation, leveraging smart technical content to streamline procurement,\n\nmanufacturing, and field service operations.\n\nCulture, Compensation, Citizenship and more\n\nCome work in a cutting-edge, exciting, fun, energetic, friendly, and supportive work\n\nenvironment.\n\nAnark Corporation strives to be a “change the world” innovator. Anark offers a competitive\n\nsalary, performance bonus plan, 401(k) retirement program with employer match, and a\n\ncomprehensive and generous benefits program. A background check will be performed on\n\nall qualified applicants prior to an offer for employment.\n\nWithin our inclusive environment, engineers \"have a say\" and the ability to work on a\n\nvariety of challenging projects. We are building out our NextGen products in the enterprise,\n\ncloud-enabled and SaaS space. A great place to learn and grow as we offer a very open and\n\ncollaborative atmosphere. Anark offers very competitive pay, our engineers starting base\n\nsalary is 85,000 - 100,000 depending on skills, experience and the specific role. We also\n\noffer performance based bonus, 100% employer paid full medical benefits, learning and\n\nfitness perks and much more. Consider joining Anark if you are looking for a long-term\n\ncareer home where you can become a significant contributor. Sorry, no contractors, 3rd\n\nparties or agencies please.\n\nPlease send your resume to recruiting@anark.com\n\nThank you!\n\nThis position requires either US citizenship or US permanent resident legal status.","company":"Talentarchitectcom","rawCompany":"talentarchitectcom","city":"Boulder","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:53:59.735Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support Engineer\n\nAnark is seeking a skilled and highly motivated Technical Support Engineer to join our team. In this role, you will play a critical part in helping customers successfully deploy, operate, and troubleshoot Anark’s platform across CAD and PLM environments, desktop applications, server-based publishing systems, and web-based collaboration services.\nAs a Technical Support Engineer, you will work directly with customers and engineering teams to diagnose issues, guide implementations, and resolve complex technical challenges. Your technical curiosity, problem-solving skills, and ability to clearly communicate will be key to customer success.Anark is headquartered in Boulder, Colorado. This role is hybrid on-site (2 days per week at our Boulder HQ). Exceptional remote-only candidates will be considered.\n\nResponsibilities:\n\nProvide high-quality technical support to customers using Anark products in enterprise environments, diagnosing issues and delivering effective, supported solutions for installation, configuration, integration, and usage, including interactions with relevant third-party software and systems.\nCollaborate closely with Engineering, QE, and Professional Services to resolve complex issues and drive product improvements through feedback, suggestions, and insights informed by customer interactions, usage patterns, and deployment trends.\nInvestigate and analyze customer issues by reviewing logs, configurations, and\nenvironments; reproduce issues in internal test environments, document findings, and recommend resolutions\n\nReport customer issues, defects, and deployment challenges to Engineering with clear reproduction steps, environmental context, and observed behavior\nReview, understand, and apply installation, configuration, and upgrade documentation, and provide constructive, actionable feedback to improve accuracy and clarity\nCreate and maintain internal and external knowledge resources, including troubleshooting guides, FAQs, and training materials\nCreate and maintain internal tools, scripts, and processes that enable faster, more\nreliable problem resolution\n\nContinuously expand technical knowledge across Anark’s platform, enterprise\ndeployments, and related technologies\n\nRequirements:\n\nBachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)\nExperience in a technical support, systems engineering, or customer-facing\ntechnical role\n\nDemonstrated ability to take initiative, independently investigate issues, and drive\nproblems to resolution in ambiguous or evolving environments.\n\nStrong troubleshooting skills and comfort working across multiple systems\nHands-on experience supporting enterprise Windows and Linux environments,\nincluding installing, configuring, and troubleshooting applications, services, and\noperating systems, as well as supporting CAD and/or PLM systems and their integrations\n\nWorking knowledge of web technologies (HTTP/S, REST APIs, SQL, authentication\nconcepts)\n\nAbility to read logs, analyze configurations, and reason through complex technical\nproblems\n\nEffective written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences\nAbility to manage multiple issues, work independently, and thrive in a fast-paced\nenvironment\n\nMCAD or ECAD experience with tools such as Creo, NX, CATIA, Solidworks or\nsimilar\n\nExperience supporting PLM systems, such as Windchill, Teamcenter, or similar\nFlexibility to work occasional evenings or weekends to address critical customer needs\n\nCompany\n\nAnark is a leading provider of intelligent information management (IIM) software and\n\nsolutions for technical industry, enabling engineering, procurement, manufacturing, and\n\nfield service organizations to publish and manage technical content, for access and\n\ncollaboration workflows across the extended enterprise—yielding faster iterations,\n\nreduced material waste, and higher quality products and services with substantial cost\n\nsavings. Anark helps market leaders such as GE, Boeing, Lockheed Martin, Allison\n\nCommented [KV1]: Add point about taking initiative\n\nCommented [KV2]: move up to requirements - Should\n\nhave one of these\nTransmission, Johnson & Johnson, Cisco, Ericsson, and TE Connectivity with their Digital\n\nTransformation, leveraging smart technical content to streamline procurement,\n\nmanufacturing, and field service operations.\n\nCulture, Compensation, Citizenship and more\n\nCome work in a cutting-edge, exciting, fun, energetic, friendly, and supportive work\n\nenvironment.\n\nAnark Corporation strives to be a “change the world” innovator. Anark offers a competitive\n\nsalary, performance bonus plan, 401(k) retirement program with employer match, and a\n\ncomprehensive and generous benefits program. A background check will be performed on\n\nall qualified applicants prior to an offer for employment.\n\nWithin our inclusive environment, engineers \"have a say\" and the ability to work on a\n\nvariety of challenging projects. We are building out our NextGen products in the enterprise,\n\ncloud-enabled and SaaS space. A great place to learn and grow as we offer a very open and\n\ncollaborative atmosphere. Anark offers very competitive pay, our engineers starting base\n\nsalary is 85,000 - 100,000 depending on skills, experience and the specific role. We also\n\noffer performance based bonus, 100% employer paid full medical benefits, learning and\n\nfitness perks and much more. Consider joining Anark if you are looking for a long-term\n\ncareer home where you can become a significant contributor. Sorry, no contractors, 3rd\n\nparties or agencies please.\n\nPlease send your resume to recruiting@anark.com\n\nThank you!\n\nThis position requires either US citizenship or US permanent resident legal status.","datePosted":"2026-04-14T10:53:59.735Z","dateModified":"2026-04-14T10:53:59.735Z","hiringOrganization":{"@type":"Organization","name":"Talentarchitectcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boulder","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"25606011d746412238d4752b"},"url":"https://jobsearcher.com/jobs/25606011d746412238d4752b"}}