{"schemaVersion":"jobsearcher.job.v1","id":"250f17344cdf331e351be8a3","url":"https://jobsearcher.com/jobs/250f17344cdf331e351be8a3","canonicalUrl":"https://jobsearcher.com/jobs/250f17344cdf331e351be8a3","title":"Remote Call Center Program Manager","description":"Remote Program Manager\n\nITCON Services is a forward-thinking consulting firm delivering innovative technology and management solutions that help our federal clients achieve mission success. We pride ourselves on fostering a collaborative, high-performance environment where experienced professionals can make a meaningful impact.\n\nWe are currently seeking a Call Center Program Manager to lead and oversee a federal contract, serving as the primary point of contact for all contract-related matters. This is a high-visibility leadership role responsible for ensuring successful execution, delivery, and performance across all aspects of the program.\n\nWhat You’ll Do\nServe as the overall manager of the contract and primary point of contact for the client\nLead the planning, execution, and delivery of all contract requirements\nOversee financial management, including budgeting, forecasting, and cost control\nManage and allocate staffing resources to ensure optimal team performance\nProvide leadership and direction to cross-functional teams and subcontractors\nEnsure compliance with contract requirements, federal regulations, and company standards\nFacilitate communication between stakeholders, leadership, and client representatives\nResolve contract-related issues efficiently and professionally\nWhat You Bring\nProven experience managing large, complex federal contracts or programs\nStrong leadership skills with the ability to manage large, distributed teams\nExcellent oral and written communication skills\nDemonstrated ability to prioritize workloads and manage competing demands\nStrong organizational and problem-solving skills\nAdvanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)\nRequirements\n15+ years of experience in a senior management or program management role\nMust have experience working in a contact and/or call center environment\nHigh School Diploma or equivalent required\nU.S. Citizenship required\nMust be eligible to obtain a DHS Public Trust clearance and PIV card\nMust reside within the continental U.S., Alaska, Hawaii, or Puerto Rico\nAbility to work remotely\nWhy Join ITCON?\nOpportunity to lead mission-critical federal programs\nCollaborative and supportive team environment\nCompetitive compensation and benefits\n100% remote flexibility","company":"Itcon Services","rawCompany":"itcon services","city":"Denver","state":"CO","isRemote":true,"isActive":false,"createdAt":"2026-08-14T13:23:02.506Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Call Center Program Manager","description":"Remote Program Manager\n\nITCON Services is a forward-thinking consulting firm delivering innovative technology and management solutions that help our federal clients achieve mission success. We pride ourselves on fostering a collaborative, high-performance environment where experienced professionals can make a meaningful impact.\n\nWe are currently seeking a Call Center Program Manager to lead and oversee a federal contract, serving as the primary point of contact for all contract-related matters. This is a high-visibility leadership role responsible for ensuring successful execution, delivery, and performance across all aspects of the program.\n\nWhat You’ll Do\nServe as the overall manager of the contract and primary point of contact for the client\nLead the planning, execution, and delivery of all contract requirements\nOversee financial management, including budgeting, forecasting, and cost control\nManage and allocate staffing resources to ensure optimal team performance\nProvide leadership and direction to cross-functional teams and subcontractors\nEnsure compliance with contract requirements, federal regulations, and company standards\nFacilitate communication between stakeholders, leadership, and client representatives\nResolve contract-related issues efficiently and professionally\nWhat You Bring\nProven experience managing large, complex federal contracts or programs\nStrong leadership skills with the ability to manage large, distributed teams\nExcellent oral and written communication skills\nDemonstrated ability to prioritize workloads and manage competing demands\nStrong organizational and problem-solving skills\nAdvanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)\nRequirements\n15+ years of experience in a senior management or program management role\nMust have experience working in a contact and/or call center environment\nHigh School Diploma or equivalent required\nU.S. Citizenship required\nMust be eligible to obtain a DHS Public Trust clearance and PIV card\nMust reside within the continental U.S., Alaska, Hawaii, or Puerto Rico\nAbility to work remotely\nWhy Join ITCON?\nOpportunity to lead mission-critical federal programs\nCollaborative and supportive team environment\nCompetitive compensation and benefits\n100% remote flexibility","datePosted":"2026-08-14T13:23:02.506Z","dateModified":"2026-08-14T13:23:02.506Z","hiringOrganization":{"@type":"Organization","name":"Itcon Services","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"250f17344cdf331e351be8a3"},"url":"https://jobsearcher.com/jobs/250f17344cdf331e351be8a3"}}