{"schemaVersion":"jobsearcher.job.v1","id":"24ef4ac6d13f3bb711bb76b7","url":"https://jobsearcher.com/jobs/24ef4ac6d13f3bb711bb76b7","canonicalUrl":"https://jobsearcher.com/jobs/24ef4ac6d13f3bb711bb76b7","title":"Workforce Optimization Real-Time Analyst","description":"Summary\nThe Workforce Optimization Real-Time Analyst supports the Customer Experience Team by monitoring inbound contact volumes and analyzing trends. The role provides recommendations to optimize staffing, performance, and customer experience.\n\nResponsibilities\n\nMonitor real-time inbound traffic and recommend staffing adjustments based on call volume, absenteeism, and other variables.\n\nAnalyze daily and historical reports to identify call volume and staffing trends.\n\nConduct root cause analysis to improve forecasting and scheduling outcomes.\n\nPartner cross-functionally on capacity-planning solutions.\n\nSupport schedule changes and manage team member availability.\n\nPrioritize service quality in workforce optimization decisions.\n\nRequirements\n\nAt least 2 years of experience in real-time analysis or workforce management, preferably in multi-location operations across time zones.\n\nStrong listening, customer service, communication, and data interpretation skills.\n\nAbility to identify trends and communicate insights clearly to support timely decisions.\n\nProficiency with workforce management software such as Teleopti or Verint.\n\nExperience with project management tools such as Excel, Monday.com, or Google Suite.\n\nAbility to work a flexible schedule, including some weekends, evenings, and holidays.\n\n#J-18808-Ljbffr","company":"Brobston Group","rawCompany":"brobston group","city":"Tracy","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-08T04:24:00.805Z","occupations":[{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"15-2031.00","title":"Operations Research Analysts","slug":"operations-research-analysts"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Optimization Real-Time Analyst","description":"Summary\nThe Workforce Optimization Real-Time Analyst supports the Customer Experience Team by monitoring inbound contact volumes and analyzing trends. The role provides recommendations to optimize staffing, performance, and customer experience.\n\nResponsibilities\n\nMonitor real-time inbound traffic and recommend staffing adjustments based on call volume, absenteeism, and other variables.\n\nAnalyze daily and historical reports to identify call volume and staffing trends.\n\nConduct root cause analysis to improve forecasting and scheduling outcomes.\n\nPartner cross-functionally on capacity-planning solutions.\n\nSupport schedule changes and manage team member availability.\n\nPrioritize service quality in workforce optimization decisions.\n\nRequirements\n\nAt least 2 years of experience in real-time analysis or workforce management, preferably in multi-location operations across time zones.\n\nStrong listening, customer service, communication, and data interpretation skills.\n\nAbility to identify trends and communicate insights clearly to support timely decisions.\n\nProficiency with workforce management software such as Teleopti or Verint.\n\nExperience with project management tools such as Excel, Monday.com, or Google Suite.\n\nAbility to work a flexible schedule, including some weekends, evenings, and holidays.\n\n#J-18808-Ljbffr","datePosted":"2026-10-08T04:24:00.805Z","dateModified":"2026-10-08T04:24:00.805Z","hiringOrganization":{"@type":"Organization","name":"Brobston Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tracy","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"24ef4ac6d13f3bb711bb76b7"},"url":"https://jobsearcher.com/jobs/24ef4ac6d13f3bb711bb76b7"}}