Sr Program Manager - Program Manager – Delivery & Account Management

We are looking for a dynamic and experienced professional to join our team as a Senior Project Manager with a strong focus on client account management and business growth. In this role, you will be responsible for hands-on project management, leading project execution, delivery, and team coordination, while also driving account management efforts, including building strong client relationships and identifying growth opportunities within existing accounts.Title : Sr Program ManagerLocation : Ridgewood, NJ (Hybrid)Employment Type: Full-timeKey Responsibilities:Project Management (60%) – Hands-on DeliveryLead end-to-end project lifecycle: initiation, planning, execution, monitoring, and closure for multiple projects simultaneously.Develop detailed project plans, including scope, timelines, resource allocation, budgets, and risk management.Coordinate with cross-functional teams (internal delivery, technical, creative, or operations) to ensure high-quality deliverables.Track project progress using tools like Jira, Asana, MS Project, or similar; manage scope changes, issues, and escalations effectively.Monitor budgets, timelines, and KPIs; conduct regular status reporting to stakeholders.Ensure compliance with quality standards, methodologies (Agile, Waterfall, or hybrid), and best practices.Identify and mitigate risks proactively while resolving blockers to keep projects on track.Account Management & Growth (40%)Serve as the primary point of contact for assigned client accounts, building strong, trust-based relationships.Understand client business goals, needs, and challenges; act as their advocate internally.Identify upsell/cross-sell opportunities, propose new projects or expansions, and contribute to revenue growth within accounts.Conduct quarterly business reviews (QBRs), gather feedback, and drive client satisfaction and retention.Support business development by preparing proposals, scopes of work, and presentations for additional work or renewals.Collaborate with sales/pre-sales teams on expansion opportunities while ensuring seamless handover and delivery.Monitor account health, profitability, and performance metrics; flag potential risks early.Qualifications & Skills:8+ years of experience in Project/Program Management within IT services, consulting, or digital/product environmentsProven track record of managing end-to-end project delivery across multiple projects or programsExperience in client-facing roles with account management responsibilitiesDemonstrated ability to identify and drive account growth opportunities (upsell/cross-sell, renewals, or expansions)Strong understanding of project management methodologies (Agile, Waterfall, or hybrid models)Hands-on experience with project management tools such as Jira, Asana, MS Project, or similarExcellent stakeholder management skills, with the ability to engage and influence senior client leadershipStrong communication, problem-solving, and decision-making abilitiesAbility to manage multiple priorities in a fast-paced, client-driven environmentCertificationsPMP (Project Management Professional) – PreferredAbout Techolution:Techolution is the world’s leading FEA – Full Enterprise Automation specialist. We are trusted by boards and executive leaders who need AI with real business outcomes. Despite Gen AI, LLMs, and billions in investment, most enterprise AI programs aren't delivering results.Techolution fixes that with BPA 4.0. We take the power of big Tech’s Generic AI and multiply it with our Expert AI stack — resulting in business process automations that follow the same nuances as domain experts do on the job at an unprecedented speed.Our platform has delivered over $900M in AI ROI for our clients in less than a year, all while increasing their AI Adoption by 10x.Our 3 power moves for ROI from AI:1. Value Finder - We Identify high-impact AI and automation opportunities in enterprises and build solutions that deliver measurable value in as little as 30 days.2. 100K Challenge: Work on fast-paced AI initiatives where teams build solutions designed to generate 2× ROI within 100 days.3. GE LEAP: Contribute to enterprise AI transformation through our partnership with Google, helping scale Gemini-driven solutions across organizations.Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.