Sales Operations Specialist

Position SummaryThis position is responsible for supporting daily operational and systems-related issues that occur with all Fulfillment customers, including those related to Service Level Agreements.What You Will Do In This RoleReview late-order dashboards, emails and reports daily to resolve issues and meet Service Level Agreements for all Fulfillment customersFunction as the primary point of contact for Customer Service, Sales and IT to resolve day-to-day customer facing issues.Work closely with Corporate Operations and individual DCs to ensure shipping in a timely manner, shipping according to individual customer requirements, and that all Customer SLAs are being metWork to keep compliance chargebacks to a minimum and customer satisfaction at a maximum by managing Service Level Agreement adherence across all Fulfillment customer accounts.Act as a liaison between Accounting and Inside Sales to ensure all Fulfillment customer(s) A/R are being kept as clean as possible at all timesCoordinate with both Sales and Upper Management to enforce MAP complianceCoordinate with Sales and Product Management to execute inventory reserves for key customers and promotionsPerform ad hoc reporting as needed.QualificationsWhat we look for in a candidate:Bachelors degree or equivalent work experienceStrong verbal and written communication skillsProficiency in Microsoft Office: Word, Excel and PowerPointExcellent problem solving abilityWorking background in the consumer electronics, consumer goods and/or appliance industry preferredAbility to multi-task and exceed customer expectations and responsivenessSound analysis and critical decision making skillsAdditional Skills, Knowledge, And AbilitiesThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Ability to multi-task and handle a fast paced environment. Accuracy, reliability, and dependability are a must. Able to work well with others, both inside and outside the office.Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.