Customer Success Associate - 6 months Contract

Branch OverviewBranch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility. With over 49 million downloads, Branch is one of the most popular finance apps in the world.Branch's mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and had garnered more than $100M in funding with investments from leading Silicon Valley firms, including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.Responsibilities:Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections: Proactively reaching out to borrowers who have missed paymentsProduct: Escalating customer feedback and IT bugs to help improve our productFinance: Manage refunds, repayments, and other payment processesGeneral: Various administrative projects as neededQualifications:1-4 years of previous job experience in customer service primarily via callingProficient in Hindi and English communicationPassionate about our mission and our customersHighly entrepreneurial, proactive, and willing to get your hands dirtyExcellent communication skills, both oral and writtenGood grammar, spelling and punctuationDriven by data and highly analytical, good understanding of excel preferredIdeal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidaysBenefits of Joining:Competitive salary and equity packageFast-paced, collaborative, and high-autonomy work cultureHybrid work setup designed for flexibility and work-life balanceFully paid group medical insurance and personal accident insurance for selfGenerous paid time off, plus company-declared public holidaysMonthly Work From Home refreshment stipendQuarterly social meet-ups and sponsored monthly team lunchesBranch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We're looking for more than just qualifications - so if you're unsure that you meet the criteria, please do not hesitate to apply!