Sr Mgr, Management Consulting

Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionThe Sr. Manager, Management Consulting will be responsible for developing and maintaining senior executive relationships across 2–3 accounts while coaching and mentoring a team of Success Architects. The primary objective is to drive measurable customer outcomes that accelerate product adoption, support renewals, and create expansion opportunities for ServiceNow.What You Get To Do In This RoleManage a team of 2–4 Success Architects, providing day-to-day coaching, guidance, and professional development supportBuild and sustain strong relationships with VP- and C-level stakeholders across assigned accounts, as well as with key ecosystem partnersSupport 2–3 large enterprise accounts, developing a deep understanding of each client’s business objectives and translating them into actionable customer roadmapsDefine, track, and communicate business value realization, including benchmarking against agreed customer outcomesExecute co-delivery models in alignment with ServiceNow best practices, ensuring consistent quality and client satisfactionDevelop and implement implementation strategies that accelerate time to value for customersEstablish account delivery governance frameworks and operating models in partnership with internal stakeholdersContribute to thought leadership on how advisory, expert services, and co-delivery models can be continuously improvedDeliver high customer satisfaction scores, quality assurance standards, and profitability targets across your assigned portfolioQualificationsTo be successful in this role you have:Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including use of AI-powered tools, workflow automation, AI-driven analytics, or evaluating AI’s impact on your function or industryMinimum 5 years in a management consulting or customer success leadership role at a high-performing consulting firm or equivalent, with a focus on technology-enabled transformation (Digital / SaaS / Enterprise Software)Demonstrated experience leading and developing a team of individual contributors in a client-facing environmentProven track record of driving outcomes at Fortune 500–1000 accountsStrong understanding of the drivers and imperatives behind digital transformation across industriesSolid depth in digital transformation design, professional services implementation, and ongoing management of strong teamFunctional expertise in at least two industry verticals, with working knowledge of one or two additional industriesExperience in middle and back office functions, including Project Accounting in IT, HR, and GBS transformationAbility to develop trusted relationships with VP- and Director-level business and technology leaders (CIO, CFO, CHRO office)Track record of identifying business challenges and partnering with clients as a key member of the account team to solve themExperience collaborating with internal account functions and external partners, including consultancies, technology implementation firms, Big 4, and GSIs3+ years of large program experience, including multi-tracked programs and organizational change management (OCM)Familiarity with one or more ServiceNow product suitesDemonstrated ability to meet or exceed customer KPIs while contributing to account expansion and renewal goalsAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .