{"schemaVersion":"jobsearcher.job.v1","id":"23f6e797d77e287d0ae25fa9","url":"https://jobsearcher.com/jobs/23f6e797d77e287d0ae25fa9","canonicalUrl":"https://jobsearcher.com/jobs/23f6e797d77e287d0ae25fa9","title":"Help Desk Supervisor","description":"We are excited to announce that we are expanding our team and adding a new Service Delivery Manager based in Tulsa, OK.\nCompany Culture\nAt Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.\nBenefits\nHybrid work options, paid time off, and holidays\nComprehensive medical, dental, and vision coverage\n401(k) with employer match\nProfessional growth opportunities in a stable, team-oriented environment\nPosition: Service Delivery Manager\nThe Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration.\nKey Responsibilities\nEnsure quality, security, and compliance for all clients\nManage work distribution and ensure timely resolution to customer issues\nIdentify trends in reactive support and help drive automation and process efficiencies\nDrive proactive client management and SLA adherence\nHandle ticket escalation and critical issue resolution\nMaintain documentation and compliance standards\nDrive, manage and report on monthly and quarterly Service Desk KPIs\nManage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals\nSupport onboarding for new clients\nSupport team development and career growth\nParticipate in recruitment and selection of new team members\nReview and approve time/expense entries\nQualifications\nBachelor’s degree required\n5+ years of hands-on leadership experience\nStrong proficiency in Microsoft Office Suite\nExpertise in:\nWindows OS, Windows Server\nMicrosoft administration tools (AD, DHCP, DNS, Group Policy)\nMicrosoft Exchange, Citrix technologies\nBackup/DR strategies and system upgrades\nNetwork infrastructure and protocols (TCP/IP, DNS, DHCP)\nEnterprise hardware (Cisco, Dell, HP)\nJNEk0a8eLW","company":"Centre Technologies","rawCompany":"centre technologies","city":"Tulsa","state":"OK","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:41:32.760Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Supervisor","description":"We are excited to announce that we are expanding our team and adding a new Service Delivery Manager based in Tulsa, OK.\nCompany Culture\nAt Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.\nBenefits\nHybrid work options, paid time off, and holidays\nComprehensive medical, dental, and vision coverage\n401(k) with employer match\nProfessional growth opportunities in a stable, team-oriented environment\nPosition: Service Delivery Manager\nThe Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration.\nKey Responsibilities\nEnsure quality, security, and compliance for all clients\nManage work distribution and ensure timely resolution to customer issues\nIdentify trends in reactive support and help drive automation and process efficiencies\nDrive proactive client management and SLA adherence\nHandle ticket escalation and critical issue resolution\nMaintain documentation and compliance standards\nDrive, manage and report on monthly and quarterly Service Desk KPIs\nManage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals\nSupport onboarding for new clients\nSupport team development and career growth\nParticipate in recruitment and selection of new team members\nReview and approve time/expense entries\nQualifications\nBachelor’s degree required\n5+ years of hands-on leadership experience\nStrong proficiency in Microsoft Office Suite\nExpertise in:\nWindows OS, Windows Server\nMicrosoft administration tools (AD, DHCP, DNS, Group Policy)\nMicrosoft Exchange, Citrix technologies\nBackup/DR strategies and system upgrades\nNetwork infrastructure and protocols (TCP/IP, DNS, DHCP)\nEnterprise hardware (Cisco, Dell, HP)\nJNEk0a8eLW","datePosted":"2026-04-14T10:41:32.760Z","dateModified":"2026-04-14T10:41:32.760Z","hiringOrganization":{"@type":"Organization","name":"Centre Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tulsa","addressRegion":"OK","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"23f6e797d77e287d0ae25fa9"},"url":"https://jobsearcher.com/jobs/23f6e797d77e287d0ae25fa9"}}