{"schemaVersion":"jobsearcher.job.v1","id":"23deaa5b1d0baf6cd2f53efc","url":"https://jobsearcher.com/jobs/23deaa5b1d0baf6cd2f53efc","canonicalUrl":"https://jobsearcher.com/jobs/23deaa5b1d0baf6cd2f53efc","title":"Customer Service Supervisor","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\n\nCustomer Service Supervisor\nOperations Chicago, IL, US\n\n3 days ago Requisition ID: 1109\n\nJob Title: Auto Pound Supervisor\nCompany: United Road Towing / VM Solutions\nLocation: Chicago, IL – South Side (Pound 2)\nEmployment Type: Full-Time\n\nPosition Summary\n\nWe are seeking a dependable, organized, and experienced Auto Pound Supervisor to oversee daily operations at our vehicle impound facility. The ideal candidate must demonstrate strong leadership, attention to detail, excellent customer service skills, and the ability to work in a fast-paced environment while ensuring compliance with company policies and City of Chicago procedures.\n\nKey Responsibilities\n\nSupervise employees and ensure daily operations run efficiently.\n\nOversee vehicle intake, inventory, storage, and release procedures.\n\nVerify vehicle information, including VIN numbers, tow records, inventory reports, and supporting documentation.\n\nEnsure all vehicle releases are properly authorized and accurately processed.\n\nMonitor employee performance, attendance, and compliance with company policies.\n\nAssist with employee training, scheduling, and daily assignments.\n\nHandle customer concerns, complaints, and escalated situations professionally.\n\nEnsure accurate handling of payments, receipts, and daily transactions.\n\nReview paperwork for accuracy and resolve discrepancies.\n\nCommunicate with management, tow truck operators, City personnel, and other departments as needed.\n\nEnsure facility security, employee safety, and adherence to operational procedures.\n\nPrepare incident reports and communicate operational issues to management.\n\nMaintain an organized and professional work environment.\n\nPerform additional duties as assigned by management.\n\nQualifications and Requirements\n\nPrevious supervisory or management experience preferred.\n\nExperience in towing, vehicle impound operations, transportation, or related fields is a plus.\n\nStrong organizational skills and attention to detail.\n\nAbility to manage employees and make sound decisions independently.\n\nExcellent communication, conflict resolution, and customer service skills.\n\nAbility to remain professional when dealing with difficult or upset customers.\n\nBasic computer proficiency and ability to learn internal software systems.\n\nAbility to accurately review documentation and financial transactions.\n\nReliable attendance and punctuality.\n\nAbility to multitask and prioritize responsibilities in a busy work environment.\n\nWillingness to work a flexible schedule, including weekends and holidays as needed.\n\n#J-18808-Ljbffr","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-11-13T04:11:02.149Z","occupations":[{"code":"53-1043.00","title":"First-Line Supervisors of Material-Moving Machine and Vehicle Operators","slug":"first-line-supervisors-of-material-moving-machine-and-vehicle-operators"},{"code":"53-1049.00","title":"First-Line Supervisors of Transportation Workers, All Other","slug":"first-line-supervisors-of-transportation-workers-all-other"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"488410","title":"Motor Vehicle Towing","slug":"motor-vehicle-towing"},{"code":"561491","title":"Repossession Services","slug":"repossession-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Supervisor","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\n\nCustomer Service Supervisor\nOperations Chicago, IL, US\n\n3 days ago Requisition ID: 1109\n\nJob Title: Auto Pound Supervisor\nCompany: United Road Towing / VM Solutions\nLocation: Chicago, IL – South Side (Pound 2)\nEmployment Type: Full-Time\n\nPosition Summary\n\nWe are seeking a dependable, organized, and experienced Auto Pound Supervisor to oversee daily operations at our vehicle impound facility. The ideal candidate must demonstrate strong leadership, attention to detail, excellent customer service skills, and the ability to work in a fast-paced environment while ensuring compliance with company policies and City of Chicago procedures.\n\nKey Responsibilities\n\nSupervise employees and ensure daily operations run efficiently.\n\nOversee vehicle intake, inventory, storage, and release procedures.\n\nVerify vehicle information, including VIN numbers, tow records, inventory reports, and supporting documentation.\n\nEnsure all vehicle releases are properly authorized and accurately processed.\n\nMonitor employee performance, attendance, and compliance with company policies.\n\nAssist with employee training, scheduling, and daily assignments.\n\nHandle customer concerns, complaints, and escalated situations professionally.\n\nEnsure accurate handling of payments, receipts, and daily transactions.\n\nReview paperwork for accuracy and resolve discrepancies.\n\nCommunicate with management, tow truck operators, City personnel, and other departments as needed.\n\nEnsure facility security, employee safety, and adherence to operational procedures.\n\nPrepare incident reports and communicate operational issues to management.\n\nMaintain an organized and professional work environment.\n\nPerform additional duties as assigned by management.\n\nQualifications and Requirements\n\nPrevious supervisory or management experience preferred.\n\nExperience in towing, vehicle impound operations, transportation, or related fields is a plus.\n\nStrong organizational skills and attention to detail.\n\nAbility to manage employees and make sound decisions independently.\n\nExcellent communication, conflict resolution, and customer service skills.\n\nAbility to remain professional when dealing with difficult or upset customers.\n\nBasic computer proficiency and ability to learn internal software systems.\n\nAbility to accurately review documentation and financial transactions.\n\nReliable attendance and punctuality.\n\nAbility to multitask and prioritize responsibilities in a busy work environment.\n\nWillingness to work a flexible schedule, including weekends and holidays as needed.\n\n#J-18808-Ljbffr","datePosted":"2026-11-13T04:11:02.149Z","dateModified":"2026-11-13T04:11:02.149Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"23deaa5b1d0baf6cd2f53efc"},"url":"https://jobsearcher.com/jobs/23deaa5b1d0baf6cd2f53efc"}}