{"schemaVersion":"jobsearcher.job.v1","id":"23971c09cb9bb40e0df4535d","url":"https://jobsearcher.com/jobs/23971c09cb9bb40e0df4535d","canonicalUrl":"https://jobsearcher.com/jobs/23971c09cb9bb40e0df4535d","title":"Principal/Lead Support Engineer","description":"3 days ago Be among the first 25 applicants\nDirect message the job poster from CelerData\nAt CelerData, we empower organizations to unlock the full potential of their data with our next-generation, cloud-native, high-performance analytical database built for modern lakehouse architecture. Challenging the status quo set by products like Snowflake, ClickHouse, and Trino, we’re driving the future of data analytics by delivering unparalleled query performance and a streamlined architecture for enterprises worldwide. Join us to help customers transform their data into actionable insights and achieve exceptional technical success.\nJob Overview We’re seeking a Principal or Lead Support Engineer to deliver exceptional technical assistance to CelerData customers, resolving issues, optimizing performance, and driving customer success. This role combines deep technical expertise with a customer-first mindset to troubleshoot, educate, and influence product improvements based on real-world usage.\nKey Responsibilities Go-live Support: Collaborate with customers to ensure successful deployment of their projects into production and help them quickly realize the value of CelerData product.\nIssue Resolution: Diagnose and resolve customer issues—ranging from query performance bottlenecks to integration challenges—when using CelerData’ products.\nTechnical Guidance: Provide actionable advice to customers on optimizing CelerData deployments, including configuration tuning, data modeling, and integration with tools like Apache Kafka or BI platforms.\nCase Documentation: Maintain detailed records of support cases—capturing use cases, technical issues, and resolutions—to improve support processes and inform product enhancements.\nCustomer Escalation Handling: Act as a point of escalation for complex issues, collaborating with engineering teams to deliver timely, effective solutions under SLAs.\nFeedback Loop: Gather and usage insights, partnering with product and engineering teams to refine CelerData’ capabilities and address recurring pain points.\nKnowledge Sharing: Create and update support resources—like troubleshooting guides, FAQs, and best-practice articles—to empower customers and streamline issue resolution.\nMentoring and Coaching: Foster team members’ technical growth through knowledge sharing, code reviews, and hands-on guidance. Conduct regular team training sessions and performance feedback to elevate overall support quality.\nProcess Improvement: Analyze support trends and metrics to identify opportunities for process enhancements and proactive customer outreach.\nQualifications Ambition & Curiosity: A driven, inquisitive mindset—eager to learn CelerData product’s intricacies, tackle tough challenges, and grow into the role, even if starting with less experience or specific skills.\nExperience: 10+ years in a technical support, customer success, or engineering role, ideally with data analytics or database technologies.\nTechnical Expertise:\nExperience with analytical databases (e.g., CelerData/StarRocks, ClickHouse, Snowflake, Databricks) and strong SQL skills.\nAbility to troubleshoot issues in a Linux environment across multiple layers (e.g., network, storage, security).\nAbility to troubleshoot issues in OLAP systems (e.g., query performance, data ingestion).\nFamiliarity with distributed systems, cloud platforms (AWS, GCP, Azure), and data tools (e.g., Kafka, Flink, Tableau).\nCommunication Skills: Proven ability to communicate technical solutions clearly to diverse audiences, from data engineers to IT managers.\nProblem‑Solving: Adept at diagnosing complex issues under pressure and delivering root-cause resolutions.\nCollaboration: Experience working with engineering teams to escalate and resolve issues or influence product development.\nLeadership: Proven track record of mentoring or leading junior engineers, with a player‑coach mindset—balancing direct technical work with team development.\nProcesses: Experience improving support processes, such as implementing SLAs, automation tools, or CI/CD pipelines for issue resolution.\nBonus Points Scripting skills (e.g., Python, Bash) for automation or diagnostics.\nFamiliar with real‑time analytics or BI technologies.\nReferrals increase your chances of interviewing at CelerData by 2x\nGet notified about new Support Engineer jobs in San Francisco Bay Area .\nSan Francisco, CA $150,000.00-$200,000.00 2 minutes ago\nSan Francisco, CA $148,000.00-$168,000.00 1 day ago\nWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.\n\n#J-18808-Ljbffr","company":"Celerdata","rawCompany":"celerdata","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-04-09T08:00:06.662Z","occupations":[{"code":"15-1243.01","title":"Data Warehousing Specialists","slug":"data-warehousing-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Principal/Lead Support Engineer","description":"3 days ago Be among the first 25 applicants\nDirect message the job poster from CelerData\nAt CelerData, we empower organizations to unlock the full potential of their data with our next-generation, cloud-native, high-performance analytical database built for modern lakehouse architecture. Challenging the status quo set by products like Snowflake, ClickHouse, and Trino, we’re driving the future of data analytics by delivering unparalleled query performance and a streamlined architecture for enterprises worldwide. Join us to help customers transform their data into actionable insights and achieve exceptional technical success.\nJob Overview We’re seeking a Principal or Lead Support Engineer to deliver exceptional technical assistance to CelerData customers, resolving issues, optimizing performance, and driving customer success. This role combines deep technical expertise with a customer-first mindset to troubleshoot, educate, and influence product improvements based on real-world usage.\nKey Responsibilities Go-live Support: Collaborate with customers to ensure successful deployment of their projects into production and help them quickly realize the value of CelerData product.\nIssue Resolution: Diagnose and resolve customer issues—ranging from query performance bottlenecks to integration challenges—when using CelerData’ products.\nTechnical Guidance: Provide actionable advice to customers on optimizing CelerData deployments, including configuration tuning, data modeling, and integration with tools like Apache Kafka or BI platforms.\nCase Documentation: Maintain detailed records of support cases—capturing use cases, technical issues, and resolutions—to improve support processes and inform product enhancements.\nCustomer Escalation Handling: Act as a point of escalation for complex issues, collaborating with engineering teams to deliver timely, effective solutions under SLAs.\nFeedback Loop: Gather and usage insights, partnering with product and engineering teams to refine CelerData’ capabilities and address recurring pain points.\nKnowledge Sharing: Create and update support resources—like troubleshooting guides, FAQs, and best-practice articles—to empower customers and streamline issue resolution.\nMentoring and Coaching: Foster team members’ technical growth through knowledge sharing, code reviews, and hands-on guidance. Conduct regular team training sessions and performance feedback to elevate overall support quality.\nProcess Improvement: Analyze support trends and metrics to identify opportunities for process enhancements and proactive customer outreach.\nQualifications Ambition & Curiosity: A driven, inquisitive mindset—eager to learn CelerData product’s intricacies, tackle tough challenges, and grow into the role, even if starting with less experience or specific skills.\nExperience: 10+ years in a technical support, customer success, or engineering role, ideally with data analytics or database technologies.\nTechnical Expertise:\nExperience with analytical databases (e.g., CelerData/StarRocks, ClickHouse, Snowflake, Databricks) and strong SQL skills.\nAbility to troubleshoot issues in a Linux environment across multiple layers (e.g., network, storage, security).\nAbility to troubleshoot issues in OLAP systems (e.g., query performance, data ingestion).\nFamiliarity with distributed systems, cloud platforms (AWS, GCP, Azure), and data tools (e.g., Kafka, Flink, Tableau).\nCommunication Skills: Proven ability to communicate technical solutions clearly to diverse audiences, from data engineers to IT managers.\nProblem‑Solving: Adept at diagnosing complex issues under pressure and delivering root-cause resolutions.\nCollaboration: Experience working with engineering teams to escalate and resolve issues or influence product development.\nLeadership: Proven track record of mentoring or leading junior engineers, with a player‑coach mindset—balancing direct technical work with team development.\nProcesses: Experience improving support processes, such as implementing SLAs, automation tools, or CI/CD pipelines for issue resolution.\nBonus Points Scripting skills (e.g., Python, Bash) for automation or diagnostics.\nFamiliar with real‑time analytics or BI technologies.\nReferrals increase your chances of interviewing at CelerData by 2x\nGet notified about new Support Engineer jobs in San Francisco Bay Area .\nSan Francisco, CA $150,000.00-$200,000.00 2 minutes ago\nSan Francisco, CA $148,000.00-$168,000.00 1 day ago\nWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.\n\n#J-18808-Ljbffr","datePosted":"2026-04-09T08:00:06.662Z","dateModified":"2026-04-09T08:00:06.662Z","hiringOrganization":{"@type":"Organization","name":"Celerdata","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"23971c09cb9bb40e0df4535d"},"url":"https://jobsearcher.com/jobs/23971c09cb9bb40e0df4535d"}}