Agile Operations Delivery Manager - Court Data Services

About the Business:LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.comAbout our Team:The Court Services team is a collaborative, high-performing group focused on delivering accurate, timely, and fair court-related data. The team partners closely with Technology and Development through Scrum-based workflows to resolve data issues, improve data quality, and continuously enhance processes. We foster a culture of accountability, partnership, and growth while maintaining a strong customer-focused mindset.About the Role:As the Manager, Court Services, you will be a people leader and delivery leader, responsible for managing and developing a Scrum-aligned team of court data professionals. This role is a key bridge between business operations and technology, partnering closely with Development leadership to ensure court data issues are prioritized, resolved, and delivered efficiently.You will lead a small team of direct reports in this role. This position requires a leader who can manage people, projects, and priorities while maintaining strong data quality and delivery standards.Responsibilities:Leading, coaching, and developing a team of Court Services professionals to ensure high performance, accountability, and engagementManaging and supporting a Scrum-aligned team, ensuring business priorities are effectively aligned with technology deliveryPartnering closely with Development leadership to coordinate sprint work, timelines, and delivery commitmentsOverseeing and ensuring the accuracy, quality, and timeliness of court data outputsEstablishing, documenting, and enforcing operational standards, workflows, and proceduresMonitoring, analyzing, and reporting on team performance, data quality, and project progress using reporting tools and dashboardsTroubleshooting and resolving complex data, process, or workflow issues impacting delivery or qualityFacilitating collaboration and communication across cross-functional teams, external agencies, and stakeholdersPreparing and delivering clear updates, reports, and presentations to senior leadership and internal partnersIdentifying and implementing continuous improvement opportunities to enhance efficiency, accuracy, and scalabilitySupporting and reinforcing a customer-focused mindset across the teamRequirements:3-5+ years of people leadership experience, with demonstrated ability to lead with accountabilityBachelor's degree preferred or equivalent relevant experienceExperience managing work in a project-based or Scrum / Agile-aligned environmentStrong understanding of data operations, data quality, or data-driven workflowsWorking knowledge of SQL (querying and basic analysis - not development-level)Intermediate proficiency in Excel and experience using or creating Power BI reportsProven ability to analyze metrics, interpret data, and communicate insights effectivelyStrong problem-solving skills and the ability to manage competing prioritiesExcellent written, verbal, and presentation skillsExperience partnering cross-functionally with Technology, Development, or Analytics teamsCustomer-facing or stakeholder-management experienceWorking for you:We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefitsRetirement Benefits: 401(k) with match and an Employee Share Purchase PlanWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off ProgramsShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital IndemnityFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefitsHealth Savings, Health Care, Dependent Care and Commuter Spending AccountsIn addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choiceU.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.