{"schemaVersion":"jobsearcher.job.v1","id":"2335bb1b31ebfaa3d76b2ebc","url":"https://jobsearcher.com/jobs/2335bb1b31ebfaa3d76b2ebc","canonicalUrl":"https://jobsearcher.com/jobs/2335bb1b31ebfaa3d76b2ebc","title":"Process Analyst","description":"nscglobal provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. nscglobal is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.\nJob Description Responsibilities Read and understand statement of work for assigned account(s) and ensure support team adherence to contracted service support.\nSLA performance & attainment.\nPrimary interface for area management.\nPrimary interface for customer.\nCustomer satisfaction as it relates to operations.\nContinuous improvement (always looking for new and improved ways to get the job done).\nProcess documentation and adherence.\nTraining supervisors and process analyst.\nCoaching and mentoring supervisors and process analysts.\nPerformance management for supervisors and process analysts.\nPerformance management for non-exempt employees.\nVolume forecasting and staffing.\nCost to budget performance.\nQualifications 2-4 years’ experience in helpdesk services or deskside support\nHigh School grad\nExpert understanding of the MS Suite with a focus on MS Excel\nAbility to document processes and procedures\nExcellent communications skills\nCoaching and mentoring skills\nAdditional Information All your information will be kept confidential according to EEO guidelines.\n\n#J-18808-Ljbffr","company":"Nscglobal","rawCompany":"nscglobal","city":"Brooklyn","state":"NY","isRemote":false,"isActive":true,"createdAt":"2026-07-17T03:14:41.525Z","occupations":[{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Process Analyst","description":"nscglobal provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. nscglobal is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.\nJob Description Responsibilities Read and understand statement of work for assigned account(s) and ensure support team adherence to contracted service support.\nSLA performance & attainment.\nPrimary interface for area management.\nPrimary interface for customer.\nCustomer satisfaction as it relates to operations.\nContinuous improvement (always looking for new and improved ways to get the job done).\nProcess documentation and adherence.\nTraining supervisors and process analyst.\nCoaching and mentoring supervisors and process analysts.\nPerformance management for supervisors and process analysts.\nPerformance management for non-exempt employees.\nVolume forecasting and staffing.\nCost to budget performance.\nQualifications 2-4 years’ experience in helpdesk services or deskside support\nHigh School grad\nExpert understanding of the MS Suite with a focus on MS Excel\nAbility to document processes and procedures\nExcellent communications skills\nCoaching and mentoring skills\nAdditional Information All your information will be kept confidential according to EEO guidelines.\n\n#J-18808-Ljbffr","datePosted":"2026-07-17T03:14:41.525Z","dateModified":"2026-07-17T03:14:41.525Z","hiringOrganization":{"@type":"Organization","name":"Nscglobal","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2335bb1b31ebfaa3d76b2ebc"},"url":"https://jobsearcher.com/jobs/2335bb1b31ebfaa3d76b2ebc"}}