{"schemaVersion":"jobsearcher.job.v1","id":"2304dc8a0aa87a4a436467c1","url":"https://jobsearcher.com/jobs/2304dc8a0aa87a4a436467c1","canonicalUrl":"https://jobsearcher.com/jobs/2304dc8a0aa87a4a436467c1","title":"Named Technical Support Engineer","description":"Who We Are\nOur mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.\nWe’re building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.\nRoboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.\nRoboflowers are passionate builders who value ownership, accountability, and a bias toward action. We're curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder mindset and thrive in our high-autonomy environment.\nWho You Are\nYou are a technically strong Support Engineer who thrives on becoming deeply embedded in a single strategic enterprise customer account. Rather than servicing a broad queue, you prefer owning intimate context: their workflows, edge infrastructure, data pipelines, and operational rhythms. You naturally build long-term trusted relationships, understand customer environments at a granular level, and act as the local regional representative of Roboflow’s platform.\n\nYou enjoy teaching just as much as troubleshooting. You run bitesize enablement sessions, create tailored guides and internal customer knowledge bases, and help your customer mature their computer vision operations.\n\nWhen issues arise, you are calm, structured, and communicative. When things are quiet, you’re proactively improving processes, surfacing insights, and strengthening the operational fabric between Roboflow and the customer.\nWhat You’ll Do\nAs the Named Support Engineer dedicated to a single enterprise customer, you will:\nBecome the technical continuity for the customer’s computer vision deployment across your region.\nBuild deep contextual understanding of their infrastructure, data sources, workflows, and constraints.\nServe as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point.\nLead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).\nMaintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.\nDiagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.\nPartner closely with Product, Field Engineering, and Account Executives to relay customer insights.\nIdentify latch‑lifter opportunities that expand adoption of Roboflow technologies.\nEnsure high-quality communication and expectation setting with customer stakeholders.\nParticipate in Support’s on-call rotation as needed.\nTechnical Proficiency\n7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).\nStrong scripting skills in Bash and Python.\nAbility to diagnose issues across the full CV/ML pipeline: data training workflow edge inference.\nHands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.\nComfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.\nIndividual Oriented Skills\nContextual Problem Solving: Strong questioning and listening to understand customer environments.\nRelationship Building: Able to form trust quickly and operate as a long-term technical partner.\nTranslating Complexity: Skilled at making technical topics understandable to non-technical stakeholders.\nManaging Sensitive Issues: Calm under pressure, structured in updates, disciplined in follow‑through.\nOpportunity Identification: Recognizes when workflows or tooling can improve and articulates why.\nTeam Oriented Skills\nProactive Knowledge Sharing: Creates content, updates runbooks, and contributes to internal/external KBs.\nEnablement Mindset: Enjoys teaching customers and building their maturity in using the platform.\nProcess & Tooling Evolution: Surfaces patterns, proposes improvements, and supports RCA processes.\nBonus Skills\nExperience with the Roboflow platform.\nPrior named-account support or Technical Account Manager / DSE experience.\nPre-sales, solutions architecture, or consulting background.\nAbility to articulate technical value as business outcomes.\nWho You'll Be Working With\nYou will work closely with our Field Engineering, Product and Account Executives. Within the customer, you’ll collaborate with engineering, ML practitioners, operators, and program leads—acting as the connective tissue that ensures clarity, continuity, and forward progress.\nWhere You'll Work\nRoboflow is a distributed team across the US, with hubs in New York City and San Francisco. You are free to work from a hub, your home office, or anywhere you work best, however the role requires being based in the US. As a regional representative, occasional customer onsite visits may occur depending on need and location.\nWhen You'll Work\nYou will generally align with the customer's regional operating hours.\nWhat You'll Receive:\nThe target compensation for this role is $150K - $200k OTE- this uncapped.\nIn addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:\n$4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers\n$350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space\n$350/mo AI Tools stipend\n$150/mo team lunch stipend\n$500/one time home office stipend\nCover up to 100% of your health insurance costs for you and your partner or family\nEquity in the company so we are all invested in the future of computer vision\nWithin one week, you will…\nLearn the customer’s environment and deployment landscape.\nShadow Support team members.\nMeet customer technical stakeholders.\nWithin one month, you will…\nLead your first enablement micro‑session.\nEstablish the customer-specific knowledge base.\nOwn standing technical check‑ins.\nWithin six months, you will…\nOperate as the primary technical representative for your region.\nContribute insights to Roboflow tooling, product, and support improvements.\nMature the customer’s CV operations and deployment reliability.\nNot sure if this is you?\nWe want a diverse, global team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, look into our Former Founders role. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.\nLearn More About Us\nWe are building a diverse Distributed team that is distributed across the globe. Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.\nWe provide competitive compensation and stellar benefits to accelerate your personal and work life. Learn more about what it is like to work at Roboflow by reading these blog posts.\nSee our careers page for all open listings.","company":"Roboflow","rawCompany":"roboflow","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T13:58:52.134Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Named Technical Support Engineer","description":"Who We Are\nOur mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.\nWe’re building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.\nRoboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.\nRoboflowers are passionate builders who value ownership, accountability, and a bias toward action. We're curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder mindset and thrive in our high-autonomy environment.\nWho You Are\nYou are a technically strong Support Engineer who thrives on becoming deeply embedded in a single strategic enterprise customer account. Rather than servicing a broad queue, you prefer owning intimate context: their workflows, edge infrastructure, data pipelines, and operational rhythms. You naturally build long-term trusted relationships, understand customer environments at a granular level, and act as the local regional representative of Roboflow’s platform.\n\nYou enjoy teaching just as much as troubleshooting. You run bitesize enablement sessions, create tailored guides and internal customer knowledge bases, and help your customer mature their computer vision operations.\n\nWhen issues arise, you are calm, structured, and communicative. When things are quiet, you’re proactively improving processes, surfacing insights, and strengthening the operational fabric between Roboflow and the customer.\nWhat You’ll Do\nAs the Named Support Engineer dedicated to a single enterprise customer, you will:\nBecome the technical continuity for the customer’s computer vision deployment across your region.\nBuild deep contextual understanding of their infrastructure, data sources, workflows, and constraints.\nServe as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point.\nLead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).\nMaintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.\nDiagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.\nPartner closely with Product, Field Engineering, and Account Executives to relay customer insights.\nIdentify latch‑lifter opportunities that expand adoption of Roboflow technologies.\nEnsure high-quality communication and expectation setting with customer stakeholders.\nParticipate in Support’s on-call rotation as needed.\nTechnical Proficiency\n7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).\nStrong scripting skills in Bash and Python.\nAbility to diagnose issues across the full CV/ML pipeline: data training workflow edge inference.\nHands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.\nComfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.\nIndividual Oriented Skills\nContextual Problem Solving: Strong questioning and listening to understand customer environments.\nRelationship Building: Able to form trust quickly and operate as a long-term technical partner.\nTranslating Complexity: Skilled at making technical topics understandable to non-technical stakeholders.\nManaging Sensitive Issues: Calm under pressure, structured in updates, disciplined in follow‑through.\nOpportunity Identification: Recognizes when workflows or tooling can improve and articulates why.\nTeam Oriented Skills\nProactive Knowledge Sharing: Creates content, updates runbooks, and contributes to internal/external KBs.\nEnablement Mindset: Enjoys teaching customers and building their maturity in using the platform.\nProcess & Tooling Evolution: Surfaces patterns, proposes improvements, and supports RCA processes.\nBonus Skills\nExperience with the Roboflow platform.\nPrior named-account support or Technical Account Manager / DSE experience.\nPre-sales, solutions architecture, or consulting background.\nAbility to articulate technical value as business outcomes.\nWho You'll Be Working With\nYou will work closely with our Field Engineering, Product and Account Executives. Within the customer, you’ll collaborate with engineering, ML practitioners, operators, and program leads—acting as the connective tissue that ensures clarity, continuity, and forward progress.\nWhere You'll Work\nRoboflow is a distributed team across the US, with hubs in New York City and San Francisco. You are free to work from a hub, your home office, or anywhere you work best, however the role requires being based in the US. As a regional representative, occasional customer onsite visits may occur depending on need and location.\nWhen You'll Work\nYou will generally align with the customer's regional operating hours.\nWhat You'll Receive:\nThe target compensation for this role is $150K - $200k OTE- this uncapped.\nIn addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:\n$4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers\n$350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space\n$350/mo AI Tools stipend\n$150/mo team lunch stipend\n$500/one time home office stipend\nCover up to 100% of your health insurance costs for you and your partner or family\nEquity in the company so we are all invested in the future of computer vision\nWithin one week, you will…\nLearn the customer’s environment and deployment landscape.\nShadow Support team members.\nMeet customer technical stakeholders.\nWithin one month, you will…\nLead your first enablement micro‑session.\nEstablish the customer-specific knowledge base.\nOwn standing technical check‑ins.\nWithin six months, you will…\nOperate as the primary technical representative for your region.\nContribute insights to Roboflow tooling, product, and support improvements.\nMature the customer’s CV operations and deployment reliability.\nNot sure if this is you?\nWe want a diverse, global team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, look into our Former Founders role. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.\nLearn More About Us\nWe are building a diverse Distributed team that is distributed across the globe. Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.\nWe provide competitive compensation and stellar benefits to accelerate your personal and work life. Learn more about what it is like to work at Roboflow by reading these blog posts.\nSee our careers page for all open listings.","datePosted":"2026-08-14T13:58:52.134Z","dateModified":"2026-08-14T13:58:52.134Z","hiringOrganization":{"@type":"Organization","name":"Roboflow","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2304dc8a0aa87a4a436467c1"},"url":"https://jobsearcher.com/jobs/2304dc8a0aa87a4a436467c1"}}