{"schemaVersion":"jobsearcher.job.v1","id":"23006237120b17f09607cc87","url":"https://jobsearcher.com/jobs/23006237120b17f09607cc87","canonicalUrl":"https://jobsearcher.com/jobs/23006237120b17f09607cc87","title":"Technical Support Engineer/Field Applications Engineer","description":"Job Description:\n\nSummary\nThe Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution.\nThe position requires strong practical troubleshooting ability across sensors, data acquisition systems (DAS), and electronic systems, both remotely and on-site at customer facilities. Support is delivered through a combination of ticket-based workflows (Salesforce), phone, and on-site troubleshooting, often in time-sensitive test environments.\nResponsibilities and Duties include but are not limited to:\nProvide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity\nServe as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently\nDeliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations\nPerform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:\nWiring and connector faults\nSignal noise and grounding issues\nChannel or data acquisition failures\nSystem configuration and setup errors\nSupport customer activities in crash labs, component test labs, and other engineering environments, including:\nSensor installation and routing\nSystem setup, configuration, and calibration\nTest readiness and validation support\nTest, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations\nDevelop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience\nCollaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities\nProvide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices\nProgress toward independent support of customer issues and field activities within 6-12 months, including the ability to troubleshoot systems directly in customer lab environments\nAssist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications\nContribute to internal knowledge sharing, mentoring, and continuous improvement initiatives\nPerforms other related duties and responsibilities as requested by DTS management\n\nExperience and Skills:\nQualifications and Skills: To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.\nTechnical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems\nDemonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation)\nWorking knowledge of:\no Electrical fundamentals (voltage, current, grounding)\no Sensors and signal measurement\no Data acquisition systems or instrumentation\nComputer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)\nExperience using basic diagnostic tools such as:\no Multimeter (required)\no Oscilloscope (basic familiarity required; advanced skills developed over time)\nExperience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations\nDemonstrated ability to:\no Diagnose issues with incomplete information\no Manage multiple concurrent tasks and priorities\no Take ownership of issues through resolution rather than escalating prematurely\nAbility to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems\nExperience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred\nFamiliarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred\nExposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred\nAbility and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel\nStrong analytical, problem-solving, and interpersonal communication skills are necessary\nAbility to adapt to changing priorities, work independently, and devel\n\nJob Benefits:\nWhy Join DTS?\nFor six consecutive years, DTS has been recognized as one of the “Best Places to Work”-and for good reason. We believe happy, empowered employees lead to exceptional customer outcomes. Here's what we offer:\nCompetitive base salary and performance bonus structure\nFlexible work schedules\nSix paid company holidays plus the final week of the year off (paid)\nFree on-site EV charging stations\nComprehensive medical, dental, and vision insurance\nEmployer-paid life insurance\nVoluntary insurance plans including accident and critical illness coverage\nTuition and training assistance\n401(k) with employer match\nEstimated Salary Range:\nThe estimated salary range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.\n$81k - $130k annualized\nWork Environment, Physical Demands, and Equipment Use\nThis position works in an environment in which safety; environmental and health concerns may demand constant attention. The work environment is a production and engineering area and typical business office. The employee is frequently required to stand, walk, sit, and have the ability to lift and carry up to 50 lbs.\nOccasional US and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.\nITAR Statement\nThis position requires compliance with U.S. Export Control requirements. Therefore, candidates must qualify as a a U.S. Person as defined by 22 C.F.R. 120.15.\nEqual Opportunity Statement\nDTS is committed to a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, religion, sex/gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local regulations.\n\nFrom: Diversified Technical Systems, Inc.","company":"Diversifiedtechnicalsystem","rawCompany":"diversifiedtechnicalsystem","city":"Novi","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-04T23:27:22.441Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"49-2094.00","title":"Electrical and Electronics Repairers, Commercial and Industrial Equipment","slug":"electrical-and-electronics-repairers-commercial-and-industrial-equipment"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"541715","title":"Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)","slug":"research-and-development-in-the-physical-engineering-and-life-sciences-except-nanotechnology-and-biotechnology"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer/Field Applications Engineer","description":"Job Description:\n\nSummary\nThe Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution.\nThe position requires strong practical troubleshooting ability across sensors, data acquisition systems (DAS), and electronic systems, both remotely and on-site at customer facilities. Support is delivered through a combination of ticket-based workflows (Salesforce), phone, and on-site troubleshooting, often in time-sensitive test environments.\nResponsibilities and Duties include but are not limited to:\nProvide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity\nServe as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently\nDeliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations\nPerform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:\nWiring and connector faults\nSignal noise and grounding issues\nChannel or data acquisition failures\nSystem configuration and setup errors\nSupport customer activities in crash labs, component test labs, and other engineering environments, including:\nSensor installation and routing\nSystem setup, configuration, and calibration\nTest readiness and validation support\nTest, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations\nDevelop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience\nCollaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities\nProvide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices\nProgress toward independent support of customer issues and field activities within 6-12 months, including the ability to troubleshoot systems directly in customer lab environments\nAssist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications\nContribute to internal knowledge sharing, mentoring, and continuous improvement initiatives\nPerforms other related duties and responsibilities as requested by DTS management\n\nExperience and Skills:\nQualifications and Skills: To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.\nTechnical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems\nDemonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation)\nWorking knowledge of:\no Electrical fundamentals (voltage, current, grounding)\no Sensors and signal measurement\no Data acquisition systems or instrumentation\nComputer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)\nExperience using basic diagnostic tools such as:\no Multimeter (required)\no Oscilloscope (basic familiarity required; advanced skills developed over time)\nExperience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations\nDemonstrated ability to:\no Diagnose issues with incomplete information\no Manage multiple concurrent tasks and priorities\no Take ownership of issues through resolution rather than escalating prematurely\nAbility to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems\nExperience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred\nFamiliarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred\nExposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred\nAbility and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel\nStrong analytical, problem-solving, and interpersonal communication skills are necessary\nAbility to adapt to changing priorities, work independently, and devel\n\nJob Benefits:\nWhy Join DTS?\nFor six consecutive years, DTS has been recognized as one of the “Best Places to Work”-and for good reason. We believe happy, empowered employees lead to exceptional customer outcomes. Here's what we offer:\nCompetitive base salary and performance bonus structure\nFlexible work schedules\nSix paid company holidays plus the final week of the year off (paid)\nFree on-site EV charging stations\nComprehensive medical, dental, and vision insurance\nEmployer-paid life insurance\nVoluntary insurance plans including accident and critical illness coverage\nTuition and training assistance\n401(k) with employer match\nEstimated Salary Range:\nThe estimated salary range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.\n$81k - $130k annualized\nWork Environment, Physical Demands, and Equipment Use\nThis position works in an environment in which safety; environmental and health concerns may demand constant attention. The work environment is a production and engineering area and typical business office. The employee is frequently required to stand, walk, sit, and have the ability to lift and carry up to 50 lbs.\nOccasional US and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.\nITAR Statement\nThis position requires compliance with U.S. Export Control requirements. Therefore, candidates must qualify as a a U.S. Person as defined by 22 C.F.R. 120.15.\nEqual Opportunity Statement\nDTS is committed to a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, religion, sex/gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local regulations.\n\nFrom: Diversified Technical Systems, Inc.","datePosted":"2026-08-04T23:27:22.441Z","dateModified":"2026-08-04T23:27:22.441Z","hiringOrganization":{"@type":"Organization","name":"Diversifiedtechnicalsystem","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Novi","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"23006237120b17f09607cc87"},"url":"https://jobsearcher.com/jobs/23006237120b17f09607cc87"}}