BDC Representative

DescriptionLead Management: Handle inbound and outbound leads through phone, email, and chat, ensuring timely and effective follow-up. Customer Interaction: Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service. Database Management: Maintain accurate and up-to-date records in the CRM system, ensuring all customer interactions and follow-ups are documented. Sales Support: Collaborate with the sales team to provide insights and support for lead conversion, including preparing reports and tracking performance metrics. Customer Service: Address customer inquiries and resolve issues promptly, providing exceptional service and ensuring a positive experience. Appointment Scheduling: Coordinate and schedule appointments for test drives, service visits, and other customer-related activities. Marketing Support: Assist with marketing campaigns and promotional activities, including follow-up with leads generated from various sources. Reporting: Provide regular updates and reports to Eileen Aquilante on lead activity, appointment schedules, and other relevant metrics. RequirementsExperience: Previous experience in a BDC, sales, or customer service role preferred. Experience in the automotive industry is a plus. Skills: Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Technical Proficiency: Familiarity with CRM systems and other office software. Ability to learn and adapt to new technologies. Education: High school diploma or a related field preferred. Other Requirements: Ability to work flexible hours, including evenings and weekends, as needed.