Help Desk Analyst (7753)

Position Title: Help Desk Analyst 4Position Status: 6-month contract with rolling extensionsSchedule: OnsiteOverview: Our client is looking for a Help Desk Analyst for an ONSITE position based out of Richmond, VA ResponsibilitiesTroubleshoot, track and remediate issues on end user computing hardware and software systems. Provide Tier 1/11 end-user support at multiple VDEM office locations (Moorefield, EOC, and DTW). Advocate for the user and systems that allow for greater efficiencies within the scope of security standards. Exhibit personal integrity regarding providing users with the best solutions, while guiding users on how to best utilize the systems. Deliver IT support to ensure all end user computing devices and systems for all office locations are operational. End User computing devices include, but not be limited to, computer equipment, standard COTS software applications, peripheral devices, and network copiers, printers, and fax machines. Ensures day-to-day operations for agency end user by monitoring the VCCC Help Desk tickets and internal Request Tracker. Review queue, action or assign those for IT Help Desk, and escalate as needed. Provide maintenance and update of all VDEM end user computing devices (laptops, desktops, peripherals, and network accounts, etc.). Develop and maintain documentation on the VDEM Collaboration and MS Teams sites to assist users and business units to support day-to-day technology needs. Coordinates, tracks and updates hardware assets information in the CMDB (system of record). Provides timely and effective communications regarding readiness status within assigned deadlines. RequirementsExperience with ticketing support and working with end-to-end user support. Handling help desk tickets for day to day support. CompTIA certifications preferred. About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.